Floor manager or assistant restaurant manager

Hassan Sabra

Lebanon, Beirut

Salim Salam, Burj Abou Haydar

Telephone +961-**-**-**-**.

*************@*****.***

CAREER OBJECTIVE

To pursue a career that would utilized my experience not only in my field of expertise but in a wide group of work revelation. Also, to use my abilities to deal with people of different background in the best way I can. I’m also looking forward to learning new technologies and methodologies in the different business nature, to enter a field that would enable for me to place into good uses the acquired knowledge that I have obtained throughout the years of my working experiences and open for new challenges.

Education

TS3, finance and banking

CMC College of Beirut -Lebanon. Graduated, July 2010 Bachelor, finance and banking Graduated, June 2007

Foyer de la providence -Beirut-Lebanon.

Professional Qualifications and Affiliations

Having a hands-on attitude to all work related and managerial issues.

Approachable with a friendly outgoing personality.

Extensive PC skills including MS Outlook, MS Word, and MS Excel.

Physically fit and able to stand and walk for long periods of time

Trustworthy and able to work in total confidence.

Ability to work positively with others.

Willingness to learn new skills.

Logical, passionate and determined when approaching problems. Leadership & Managerial attributes

Capable of understanding detailed business process and procedures.

Ability to work under pressure and meet targets.

Able to build a working atmosphere that has energy, vitality and fun.

Having a methodical & organized approach to work at both individual & team level.

Writing accurate reports through the detailed analysis of data.

Assisting with analyzing sales figures to help future sales figures.

Monitoring the campaigns of local competitors.

Critical competencies, skills and Abilities

Strong interpersonal skills required to deal effectively with employees and customers,

Strong ability to remain calm and solve unexpected problems

Excellent communication skills, both in person and in writing,

Strong self-discipline skills required to work long hours when necessary depending on the operation and business needs,

Strong and well organizational skills,

Able to handle pressure without letting it detract from the quality of work, Dependable and able to act with discretion,

Twelve years’ experience in the food sector and customers service. Work Experience

Reem Al Bawadi (January 2018 to till October 2019) Dubai, United Arab Emirates

Assistant Manager.

Supervise employees to ensure company is represented well

Assign tasks to employees to keep business running smoothly

Create working schedule so employees know when they have to work

Recruit, interview and train new employees by focusing on necessary skills for the job

Assist customers if they have concerns, questions or complaints to keep them happy

Motivate employees to succeed and improve in order to bring customer service to a higher level

Explore opportunities to add value to the job and recommend changes to the manager

Assist manager as necessary

Stay up-to-date on industry by reading publications, taking advantage of educational opportunities and maintaining personal networks

Make orders to ensure office is always properly stocked Leila Min Lebnen (January 2009 to August 2017)

Dubai, United Arab Emirates

Leila min lebnen Restaurant ( 2009 -2011) – Floor Manager ( Lebanon )

Leila min lebnen Mirdif City Center (2012 – 2014) – Assistant Manager ( Dubai )

Leila min lebnen Boulevard (2015 – 2017) – Branch Manager ( Dubai ) Floor Manger

Lead the floor team to ensure the store is operating in an efficient, safe and legal manner and offering excellent customer service.

Organising the weekly staff rota.

Always on the shop floor to ensure the team is functioning to the best of their ability.

Liaising with customers and addressing any issues they may raise.

Monitoring stock levels and placing orders with Head Office when stock runs low.

Utilising reporting tools available to shape commercial decisions which will benefit the customer and store.

Participating in the hiring and training of new staff.

Ensuring the store showcases brands in the best possible way.

Creating a fun and aspirational in-store atmosphere that encourages customers to shop at the store.

Covering for the store manager in their absence.

Setting team targets and chairing morning meetings.

Sets staff work schedules and monitors staff performance at all times.

Opening new branches and Franchises and set up the restaurants

Controls inventory, monitors revenues and modifies procedures and prices.

Arrange for maintenance and repair of equipment and other services,

Maintaining high standards of quality control, hygiene, and health and safety.

Checking stock levels and ordering supplies.

Preparing cash drawers and providing petty cash as required.

Helping in any area of the restaurant when circumstances dictate.

Organizing and supervising the shifts

Assistant Manager

Ensuring that all work is carried out to the highest standards.

Experience of leading multi-discipline teams and working with external bodies.

Developing and motivating teams to do better.

Always driving for continuous improvement of performance.

Ability to handle emergency situations as they arise.

Able to deputies in a manager’s absence.

Handling customer complaints and resolving issues that employees are not authorised to handle on their own

Dealing with schedule changes, employee call-ins, and other staffing issues

Filling in for absent employees as needed to ensure smooth operation of the business

Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks

Delegating tasks to employees

Leading training classes or providing one-on-one training to employees

Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly

Resolving disputes between employees

Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment

Motivating employees to perform well

Maintaining a safe and clean work environment

Training employees in proper safety procedures and providing training updates as needed. Branch Manager.

Taking responsibility for the business performance of the restaurant.

Analyzing and planning restaurant sales levels and profitability.

Organizing marketing activities, such as promotional events and discount schemes.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

Creating and executing plans for department sales, profit and staff development.

Setting budgets and/or agreeing them with senior management.

Planning and coordinating menus.

Opening new branches and Franchises and set up the restaurants

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Meeting and greeting customers and organizing table reservations.

Recruiting, training and motivating staff.

Training and Achievements

The self-task and The Team Management Training.

Interviewing skills training.

Food Safety & hygiene training (Boecker Food Safety),

The Emotional Intelligence Basics Training.

The Effective and Constructive Communication Training.

Handling customer Complaint.

Customer service training.

Exceptional dining service training.

Declaration

I, Hassan sabra, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Contact this candidate