Project Coordinator Service Representative

AMANDA M. GRIFFIN

**** ****** ***** ***. * Saint Charles, MD · 240-***-****

***********@*****.*** · linkedin.com/in/amanda-griffin-07332590

Project administrative support professional, experienced in working in fast-paced environments demanding strong organizational and interpersonal skills. Analytical and resourceful, with supreme time-management skills. Proficient in Microsoft Office programs, G Suite, SAP, SharePoint, Oracle Systems, and Gantt.

EXPERIENCE

THOMPSON CREEK WINDOW COMPANY UPPER MARLBORO, MD

PROJECT COORDINATOR 07/2019-PRESENT

Coordinates multiple overlapping projects, to support the planning and execution of home renovation projects.

Support project plans and document important information and milestones

Assists with budgetary tasks such as preparing budget formulation and justification for management approval.

Reviews executed and proposed Contracts, Letter Agreements, Work Orders, Change Orders and other contract information as assigned.

Participates in the annual budgeting process including the creation and/or review of budget versus actual numbers

Develops and implements comprehensive project timelines and deliverable schedules.

Serves as primary point of contact for customer experience and overall customer satisfaction.

Research and analyze outstanding obligations to assist with contract closeout.

GRABBER CONSTRUCTION PRODUCTS CAPITOL HEIGHTS, MD

CUSTOMER SERVICE REPRESENTATIVE 04/2019-07/2 019

Provided exceptional customer service focusing on resolving an issue the first time in a courteous, professional, and knowledgeable manner.

Conducted root cause analysis of customer issues and proposing solutions to improve overall customer experience.

Coordinated orders with production and logistics to ensure on time and complete to customers.

Responsible for maintaining a high level of professionalism with customers, while working to establish a positive rapport with every caller.

SGS NORTH AMERICA- CONSUMER TESTING SERVICES FAIRFIELD, NJ

DATA ENTRY SPECIALIST 04/2015- PRESENT

Completed all assigned data entry requests and tasks within required timeframes, while maintaining a high level of quality.

Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.

Verified, updated, and corrected source documents; compare data with source documents to ensure efficiency and accuracy.

Presented data and conclusions to team in order to improve execution and operations.

SGS NORTH AMERICA- CONSUMER TESTING SERVICES FAIRFIELD, NJ PROJECT COORDINATOR/ ADMINISTRATOR 01/2012 – 06/2014

Managed the schedule and performance of all field service personnel for domestic product inspections and audit services.

Strategically create project plans by, defining deliverables, running cost-analysis, and setting benchmarks.

Assist with the development and maintenance of project budgets, compile and report monthly P&L findings.

Audited departmental financial processes quarterly.

Prepare, organize, and distribute all necessary project materials.

Maintain and updated all project documentation for internal and external records.

EDUCATION

ECPI UNIVERSITY VIRGINIA BEACH, VA- B.S. ORGANIZATIONAL LEADERSHIP- PROJECT MANAGEMENT CONCENTRATION

09/2019-04/2022

FRANKLIN HIGH SCHOOL SOMERSET, NJ

Diploma, June 2003

CORE COMPETENCIES

Organizational Leadership

Strategic Planning and Execution

Active Listening

Persuasive Communication

Interdepartmental Collaboration

Confidentiality

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