Front Office Service
Resume:
HOTEL OPERATION SYSTEM
FIDELIO SUITE
MICROSOFT
OPERA
PROGRAMS
MICROSOFT
OFFICE -ALL
AREA
MICROSOFT
WINDOWS
COMMAND
INTERNET
BROWSING
LANGUAGES
ARABIC
ENGLISH
RUSSIAN
SKILLS
LEADER SHIP SKILLS
BARON TRAINING
CENTER 2018
HOTELS RESERVATION
NAZEH TRAINING
CENTER 2018
SOHO STAR OF MONTH
SAVOY GROUP SHARM
EL-SHEIKH
ACHIEVEMENTS
Interest
READING - FITNESS -
SWIMMING - DESIGN
INTERESTS
KAREEM OSAMA
GUEST SERVICE AGENT
I am a very ambitious person seeking for development. Increase my knowledge and look for opportunities for career advancement From my knowledge of customer service during the Last stages of my career I feel I would be able to give great experience to any customer service team Especially from front office I am able to work independently in busy environments and also within a team environment. I am tactful and able to listen effectively under pressure
PROFILE
RENISSANCE BY MARRIOTT
GUEST SERVICE AGENT, SHARM EL-SHEIKH
AUG 2019 - Pres
ent
TROPITAL HOTELS &RESORTS
GUEST SERVICE AGENT, SHARM EL-SHEIKH
JUL 2019 - AUG
2019
BARON HOTELS & RESORTS
GUEST SERVICE AGENT, SHARM EL-SHIKH
• welcome and greet guests • answer and direct
incoming calls • inform guests of hotel rates and
services • make and confirm reservations for
guests • ensure proper room allocation • register
and check guests in • confirm relevant guest
information • verify guest's payment method •
verify and imprint credit cards for authorization • issue room keys and direct guests to their rooms
• compute all guest billings, accurately post
charges to guest rooms and house accounts •
receive and transmit messages for guests •
listen and respond to guest queries and requests
both in-person and by phone • provide accurate
information about local attractions and services • liaise with necessary staff including
housekeeping and maintenance to address any
problems or complaints made by guests •
complete and maintain any incident reports, daily
activity reports or other reports requested by
management • manage conference room
bookings and scheduling • close guest accounts
and check guests out • review accounts and
charges with guests during the check-out
process
GUEST RELATION (TASK FORCE)
TEL.OPERATOR (STARTING)
Feb2018 - JUL 2
019
EXPERIENCE
8ST EL-ITHAD - ELHARAM - GIZA
33884254
******.*********@*****.***
KAREEM.OSAMA
@KAREEM.OSAMA
/KAREEM OSAMA
CONTACT
AHMED HASSAN, FRONT
OFFICE MANGER
MOHAMED ABD ELRHMAN,
FRONT OFFICE MANGER
AMR SAAAD, FRONT OFFICE
MANGER
REFEREES
a winner
is who dreamer never
give up
Nelson Mandela
SAVOY GROUP
SALES AND MARKETING, SHARM EL-SHEIKH
• Contributes information, ideas, and research
to help develop marketing strategies
• Helps to detail, design, and implement
marketing plans for each product or service
being offered
• Sets marketing schedules and coordinates
with colleagues, sponsors, media
• representatives, and other professionals to
implement strategies across multiple channels
• Develops sales strategies and approaches for
various products and services, such as special
• promotions, sponsored events, etc.
• Answers questions from guest about the
place and service benefits
• Maintains excellent relationships with Guest
through superior customer service
• Tracks sales data and works to meet quotas
or sales team goals
May 2016 - AUG
2017
GENERAL LAW - CAIRO UNIVERSITY
FACULTY OF LAW, CAIRO
2009 - 2014
EDUCATION
Contact this candidate