Collections /Customer Service Consultant
Resume:
KUMBUZA DALASE
Personal Details
Name Kumbuza Dalase
Date of birth 07 March 1984
ID Number 840**********
Title Miss
Gender Female
Highest Qualifications Matric
Nationality South African
Contact Number 078-***-**** / 073-***-****
Email Address *************@*****.***
Physical Address C36 Midway Gardens, Halfway House, Midrand Languages Xhosa, English, Tswana, Sotho and Zulu Attributes
Core Competencies
Assertive
Excellent customer service skills
Excellent communication skills i.e. verbal and written
Good time management skills and self-organized
Ability to prioritize and manage responsibilities
Good interpersonal skills
Telephone etiquettes
Creative and flexible
Administrative skills
Knowledge of collections procedures
Target driven
Multitask
Competencies
Microsoft Office Excel
Word
Education – Secondary School (Grade 12)
Year Completed 2002
Last School Attended
Major Subjects
Kings Commercial College
Maths and Science
WORK EXPERIENCE
Company Name African Bank
Period From October 2012 to date
Job Title Collections Consultant (inbound and outbound) Duties / Responsibilities Collect on accounts that are in arrears
Process refunds
Solve customer queries
Negotiate repayment plans
Record payments
Company Name Truworths South Africa
Period From January 2010 to December 2011
Job Title
Reason for Leaving
Sales Consultant
Contract ended
KUMBUZA DALASE
Duties / Responsibilities Capture payments received from customers
Bank daily cash and cheques received
Resolve customer queries
Answer and perform general admin duties
Housekeep and merchandise the floor
Perform stock-take and hang count
Open new accounts
Company Name GPG Contact Centre
Period From August 2008 to August 2009
Job Title Call Centre agent
Reason for Leaving Contract ended
Duties / Responsibilities Answer and manage calls
Book driver’s and learner’s licences on e-natis system
Resolve customer queries
Check the availability of slots
Retrieve and capture customer’s details on the system. References
Name Mr T Selokela
Job Title Supervisor (African Bank)
Contact Details 071*******
Name Ms T Malewa
Job Title Store Supervisor (Truworths)
Contact Details 073-***-****
Name Mr E Motane
Job Title Supervisor (GPG)
Contact Details 082-***-****
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