Sales executive
Resume:
BILELBENMEHANI
HORIZON BUILDING,
AL BARSHA *, DUBAI
***********@*****.***
I AM A LOYAL AND COMMITTED SELF-STARTER, ABLE TO TACKLE CHALLENGES WITH AN ENTREPRENEURIAL SPIRIT AND CONSISTENTLY LOOKING TO IMPROVE PROCESSES AND NEGOTIATING TECHNIQUES. SKILLED IN CUSTOMER SATISFACTION, AESTHETIC MERCHANDISE APPEAL, AND A COHESIVE TEAM APPROACH EXPERT IN TAPPING INTO IDENTIFIED OPPORTUNITIES BY HAVING THE RIGHT PEOPLE, PROGRAMS, AND PROCESSES IN PLACE. EXCELLENT COMMUNICATION SKILLS WITH ABILITY TO LEAD THE ORGANISATION TO BUILD KEY FUNCTIONAL RELATIONSHIPS WITH EMPLOYEES, CUSTOMERS, AND C-LEVEL MANAGEMENT.
KEY COMPETENCE
Customer Services Skills
High-Level Sales Proficiency
Policies & Procedure Compliance
Retail Industry Knowledge
Inventory Management
Problem Analysis/Resolution
Resource Allocation/Utilization
Staff Controlling & Leadership
MS Office Suite
Cross-Functional Skills
Client/Vendor Relationship
ACADEMIC CREDENTIALS
SEPTEMBER 2010 – MAY 2013
Baccalauréat en Electronique from Ferhat Abbas Sétif University
PROFESSIONAL EXPERIENCE
Senior Sales Associate, Mont Blanc, Rivoli Group, Dubai.
November 2017 – Till Date
With a focus towards continuous improvement; ensured the reception, consulting and customer loyalty, delivered sterling support to the customer by suggesting products as per their requirements and resolving issues.
Successfully controlled critical operations such as answering complaints and handle irate customers in a proper manner to provide customer satisfaction, solve phone enquiries promptly, courteously and in a friendly manner as well as improved and surpassed daily employees’ targets and worked on KPIs.
Rendered impeccable service and assistance to VM in the shop and actively involved in team effort by achieving outstanding results. Played a vital role to successfully supervise cash, card payments, exchange and refund
Capably handled the demands of time and attention while maintaining a positive and approachable demeanor. Commended by senior managers, attained bonus for each month.
AWARDS
December 2018
Most Promising New Talent from Montblanc Division for the year 2018.
December 2018
Retail Star Team from Montblanc Division for the year 2018.
PERSONAL INFORMATION
DATE OF BIRTH: 20/11/1991
MARTIAL STATUS: Single
VISA STATUS: Work Visa
PASSPORT NO: 169054509
PROFESSIONAL EXPERIENCE
Sales Associate, Jovial Watches, Dubai.
December 2016 – October 2017
Implemented SOPs, ensuring exceptional customer service while maximizing revenue and profit margins.
Fielded an average of 20 customers per day, championing increased customer satisfaction levels and conflict resolution.
Strengthened membership loyalty, executing flawless customer service and merchant account management.
Directed purchase orders and customer invoices, garnering increased financial expertise.
Boosted product merchandising program daily, verifying standards to ensure corporate goal compliance.
Brainstormed with senior leaders, generating company growth opportunities while discovering new market penetration strategies for maximizing performance.
Sales Associate, Jack & Jones, Setif, Algeria.
June 2013 – September 2016
Established great rapport and a cordial but professional relationship with clients, being attentive to every customer need, answer complaints and handle irate customers in a proper manner to provide customer satisfaction.
Developed professional relationship and effective communication with customer in order to build strong loyalty.
An integral participant of team to maintain awareness of brand, items, promotions and advertisements, ensured that all customers are welcomed in an appropriate & timely manner.
Achieved sales targets set by the company and Sales Manager, adhered to all company policies, procedures and business ethics codes and reported all issues of concern to senior manager for immediate resolution.
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