Data Analyst Software Engineer/HRIS
Resume:
B** L* Ipil-ipil St. Perpetual Village VI
Mambog IV, Bacoor City, Cavite 4102
***************@*****.***
VEA JOYCE RAMIREZ
SKILLS
● Computer literate
● Multi-tasking Capability
● People-oriented
● Self-motivated, initiative, high level of energy
● Strong verbal and personal communication skills
EXPERIENCE
Capgemini Philippines, Corp., Taguig— Software Engineer March 2020 - Present
LizardBear Tasking Inc., Taguig— Human Resources Information System Advocate January 2017 - Present
● Generate and maintain data integrity and ensures all records are complete, accurate and submitted across all departments
● Production support and provide help during system testing
● Systems Implementation and Support
● Coordinate and process payroll actions, including audits to all sites
● Data entry, validation, processing, and reporting experience
● Forecasting reports for business process
● Partner with and support on-boarding and off-boarding process, HR operations and Corporate Applications to ensure HRIS data information is up-to-date
● Directly work with payroll for any salary changes
● Provide superior customer service and guidance to employees on company’s HR policies and procedures
TaskUs Inc., Cavite — Email Support Representative February 2016 - December 2016
● Handle Customer issues pertaining to their application (account, technical, shipping, payment and general inquiries)
● Customer problem validation and documentation
● Ticket monitoring: - Receive tickets through Zendesk - Validate user data through Admin Tool
● Escalation Team (CXT2): Manages escalated tickets from Tier 1 support team, any issues that are beyond Tier 1 support specifically Returns and Technical issues
● Escalation Team (CXT3): Manages escalated tickets from Tier 1 and Tier 2 support team, any issues that are beyond Tier 1 and Tier 2 specifically high price items, accidental cancellations and accidental ratings.
TaskUs Inc., Cavite — Research and Data Analyst
July 2015 - February 2016
● Analyze emails
● Process the necessary transaction for each email
● Categorize products for product research.
EDUCATION
Lyceum of the Philippines University – Cavite - B. S. Information Technology June 2011 - April 2015
St. Francis of Assisi College - Cavite - Secondary Level June 2007 - March 2011
SEMINARS/CERTIFICATIONS
Philippine HR Congress & Asia HRD Summit
August 22-23, 2019
Career Service Examination-Pen and Paper Test (CSE-PPT) March 18, 2018
Personal and Professional Empowerment from the Inside Out February 12, 2015
YIPPee: Young IT Practitioners of the Philippines
October 11, 2014
REFERENCES
Charish Dimayuga - Benefits Administration Advocate 093*-***-****/*******.********@******.***
Vincent Platon - Human Capital Data Strategist
099*-***-****/*******.******@******.***
Laika Jane Tolosa - Human Resources Information Systems Advocate 091*-***-****/*****.******@******.***
Shermaine Basilio - Human Resources Information Systems Advocate 092*-***-****/shermaine,*******@******.***
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