Pre Law. Management

STEVEN M. BEDFORD

Murfreesboro, TN ***** *****@******.****.*** 615-***-****

OBJECTIVE To secure a challenging position suited for a self-starter who strives for

achievement, hard work, efficiency and solution based approaches to problem

solving. A result driven team leader with 4+ years of business management

experience.

PROFESSIONAL EXPERIENCE

Assistant General Manager/ General Manager, Burger King, Murfreesboro, TN

April 2019-Present

Manage the day-to-day operations and the day-to-day tactile and long-term strategic activities within the Burger King Store.

Coordinate all business functions for a team of 30+ employees and oversee their work daily to ensure compliance and adherence to our organizational standards and guidelines. Coach and mentor staff members by offering constructive feedback and taking interest in their long-term career growth. Communicate with customers, employees, and other individuals to answer questions and explain information.

Meet regularly with managed employees to provide critical feedback and encouragement. Manage employee schedules, to include setting hours and timesheets. Track employee activity to include successful completion of designated tasks.

Liaise with the General Manager to coordinate and report on ongoing issues. Create and deliver reports to the General Manager; and maintain effective meeting notes identifying organizational or employee-related issues. Maintain detailed administrative and procedural processes to improve accuracy and efficiency to effective solutions.

Revise, update and compile our store policies, procedures, and regulations. Reconcile and report all discrepancies found in records. Monitor Profit and Loss financial statements and implement strategies and tactics to reconcile any loss wages, monthly and quarterly business reviews. Contact providers to discuss status of rebilling and reimbursement process to ensure account resolution for budget purposes.

Dock Operations Manager, Dillard’s, Murfreesboro, TN

June 2014-March 2019

Coordinated the supervision, planning, and support for the Dock and dock employees. Managed the monthly budget for Dillard’s dock department. Provided training to staff ensured safe and efficient operations while on the dock. Ensured team members that we would provide the best customer service.

Oversaw dock maintenance and repair. Maintained the replenishment of all supplies. Assisted with loading and unloading shipments/or client pick-ups; identified damaged products when received. Staged and sorted products from unloaded trucks.

Established priorities, provided direction, assigned tasks, coordinated; and supported the Dock crew, Drivers and Check-In teams, to ensure productivity and instill initiative. Maintained high-level quality control within the store and departments.

Ensured that all employees, vendors, outside contractors, etc. operated all job tasks in a safe manner per Dillard’s policy. Ensured that dock met operations environmental and safety regulations and policies. employees feel comfortable reporting any workplace hazards or safety concerns.

ADDITIONAL PROFESSIONAL EXPERIENCE

Pre-Law Internship, Mitchell & Mitchell

August 2016-June 2018

Scheduled court appearances, depositions and mediations. Scheduled Attorney/client

meetings and phone conferences. Assisted in the preparation of legal documents and court

filings in criminal law; and Will & Estates. Composed letters and emails. Greeted visitors,

responded to inquiries via telephone, email, and in person; and wrote down messages. Maintained client files and general firm record.

Mental Health Client Care Operations Manager, The Inspiration House, LLC, Richmond, VA

June 2010-April 2014

Managed the long term, continuous care of 6 intellectually disabled and developmentally disabled adults. Coordinated information to third party healthcare providers to maintain overall wellbeing of clients. Developed programs to actively engage clients in stimulating activities. Handled all payroll accounts and day-to-day operations.

SKILLS

Optimistic team leader with effective conflict resolution and communication skills. Highly focused on individual strengths and have a history of success in skill development and management that lead to team results. Consistent ability to evaluate and generate group-oriented solutions.

LEADERSHIP

Oak Ridge High Varsity Football, Captain

S.E.C.M.E: South Eastern Consortium of Minorities in Engineering. (Science, Communication, Mathematics and Enrichment Program), President; Future Business Leaders of America Member Scholar (Oak Ridge High School)

Men of Tomorrow Scholar and active member (Oak Ridge chapter)

Manager, Dillard’s Department store; Assistant General Manager, Burger King

EDUCATION

Middle Tennessee State University, Murfreesboro, TN, B.S. Political Science with a Concentration on Pre-Law; Minor Business Law, August 2017

Nashville State Community College, Nashville, TN, A.S. Business Management, May 2017

CERTIFICATION

CPR and Medical Administration; ABC License (liquor license)

REFERENCES Upon Request

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