Manager Customer Service

Lisa Bunch

**** ********* **.

Cincinnati, Ohio *5227

Cellular 513-***-****

Email ********@****.***

Front of House Comedy Club Manager

QUALIFICATIONS

Track record of success reducing costs and increasing revenues. Over 20 years experience in Customer Service, restaurant/ bar management and operations. Expertise staffing, training, and quality management. Strong leadership skills with the ability to manage and motivate staff to achieve results. AREAS OF EXPERTISE

MANAGEMENT / LEADERSHIP

Manage daily operations of business with $65,000 monthly sales through improved management techniques, attention to detail, and inventory control.

Recruited, trained, and motivated staff of doormen and servers. Fostered a team atmosphere through coaching, training, communication, and motivation OPERATIONS

Scheduled work shifts for 10-20 employees, cutting costs by standardizing processes and products to improve efficiency. Produced first version of customer service handbook. Monitored and purchased inventory, ensuring sufficient levels to accommodate demands. CUSTOMER SERVICE

Deliver personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals. Developed rapport with customers. Trained service staff to completely focus on delivering a quality customer experience.

SUBSTITUE TEACHING

Bachelors Degree in Art History with a minor in History Go over lesson plans and engage children in a classroom environment. Ability to work with lesson plans established by primary teacher COORDINATOR FOR FOREIGN EXCHANGE STUDENTS

Find host families and match them with foreign exchange students. Maintain contact with families and students through their stay.

WORK HISTORY

Front of House Manager 1996 to Present

Go Bananas Comedy Club

8410 Market Place Lane

Cincinnati, Oh 45242

Long Term Substitute Teacher 2018 to 2019

National Heritage Academies

3850 Broadmoor Ave. SE

Grand Rapids, MI 49512

Senior Resource Coordinator 2019 to 2020

A Place For Mom

Working Solutions Independent Contractor

19111 Dallas Pkwy. #180

Dallas, Tx. 75287

Local Coordinator for CETUSA 2019 to Present

678 Front Ave. NW #091a

Grand Rapids, Mi. 49504

EDUCATION

University of Cincinnati, Cincinnati, Ohio Graduate of June 1995 B.A., Major: Art History, Minor: History

GPA: 3.25, Major GPA: 3.75. Bachelor of Arts (Art History) University of Cincinnati SKILLS

Planning, Leadership & Communication Skills

Inventory and Cost Control

Purchasing/Vendor Relationships

Customer Relations/Public Relations Skills

Staff Training/Development/Motivation

Revenue Generation

Cooperative Teamwork At All Levels

POS systems: Menu Build and Maintenance

Microsoft Office: Word, Excel, PowerPoint, and Outlook Five/9 Agent Desktop

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