Machine Operator Social Media

ERIC MCNARY

I Dallas, TX ***** I 254-***-**** I *.******@*****.***

PROFESSIONAL STATEMENT

Field Investigations Professional, driven to perform quality investigative procedures that prove accountability & eligibility for employing Federal & military candidates.

Adept in:

Investigative Procedures

Administration & Management

Clerical

Customer & Personal Service

Psychology, Sociology & Anthropology

Public Safety & Security

PROFESSIONAL EXPERIENCE

Background Investigator, Securitas, LLC (March 2019 – present)

Navigates investigative/interviewing procedures to ensure the safety and security of the nation.

Obtains and reports information for background checks that determine candidate employment suitability & security clearance eligibility.

Facilitates face-to-face interviews with the applicants and leads, to ensure completion in accordance with investigative standards.

Conducts record searches at law enforcement agencies, courthouses, mental health, financial and educational institutions.

Compiles information in a clear, concise report on a standardized reporting format to meet quality, timeliness, and productions metrics.

Interacts with team leader & case review officers to ensure thoroughness & remain current with policy changes.

Assists adjacent field investigators in obtaining fieldwork in a rapid, time-sensitive work environment.

Aids with temporary details (TDY’s) to high-need areas, dependent upon workload demands.

Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Social Media Content Review Analyst, Genpact (May 2018 – Jan 2019)

Assisted our community and helped resolve inquiries empathetically, accurately and on time

Sustained knowledge about client’s products and community standards

Made well balanced decisions and drove to be an effective advocate for our community

Exemplified strong interpersonal, verbal, and written communication skills, in concurrence to empathy

Displayed a strong bias to doing what’s right for our community in supporting the client’s mission

Investigated/resolved issues that are reported on client sites such as requests for account support & reports of potentially abusive content

Responded to user inquiries with high quality, speed, and accuracy

Used market specific knowledge, signals, and insights to spot & scope scalable solutions to improve the support of our community of users

Gathered, analyzed, and utilized relevant data to develop improvements to the overall user experience on the site

Enforced Client’s Terms of Use by carefully monitoring reports of abuse on the site

Reviewed the reported content within agreed turnaround times and standards of quality

Identified inefficiencies in workflows and suggested solutions

Recognized trends and patterns, and escalated issues outside the company policy to the global team

House Manager (AOC/TLP), Promise House (May 2014 - May 2018)

Generated optimal functionality of youth by assessing challenges & needs, established action plans, evaluated responses, reported progress, contributed alternatives, & provided morale support

Targeted work/life balance; by engaging youth to foster initiative & problem solving through various life skills visuals

Succeeded youths’ use of effective communication, conflict management, and teamwork through discussions/scenarios on interpersonal relationships

Accomplished advantageous climate exercising de-escalation tactics to minimize aggressive behavior in youth

Established knowledge & unity with illustrations of job duties, policies & procedures during new hire on-boarding

Maximized unit productivity & awareness, earning insight into evolving social trends via training courses

Exceeded HIPAA standards, by exhibiting a strong sense of confidentiality, accountability, and security of all properties/proprieties/personnel.

Machine Operator I, Bank of America (Apr 2014 - Mar 2015)

Accelerated completion rates 20%; performing precise data entry and other administrative duties to support timely card issuance

Reduced interruptions by 20%, through intensive collaboration with engineers to identify/remedy factors affecting production processes

Slashed retrieval time 10%, by devising flowchart & streamlining supply area to uphold value & efficiency

Targeted shipment goals, by screening parcels to account for accuracy, stability & protection

Succeeded 5S & Lean policy standards, by demonstrating keenness in cultivating sanitation, safety, & security of all supplies, tools & equipment, hazards & sensitive information

Billing Assistant, Pacific Interpreters (Apr 2012 - Oct 2012)

Audited accounts by reviewing billing statements & utilizing SAP software to compose invoices, process payments & credits, answer inquiries & calculate fees for services/shipments

Consulted with customers to obtain pertinent information, account for & resolve discrepancies & rating issues

Lifted quality of services & customer satisfaction, by performing postage & prompt delivery of purchased goods

Refined customer contracts through consultation for validity, accuracy, & to make necessary revisions

Upheld confidentiality standards for safety & security, through proper storage of financial documents & equipment

COMPUTER SKILLS

FWS

FDR

PIPS

Microsoft Office Applications

EDUCATION

U.S. Army Finance School, Ft. Jackson, SC

Financial Management Technician (36B)

U.S. Army Quartermaster School, Ft. Lee, VA

Automated Logistical Specialist (92A)

Contact this candidate