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Customer Care Engineer

Location:
Riyadh, Saudi Arabia
Posted:
November 07, 2020

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Resume:

Muhammad Tahseen Khattak

Cell # +966-**-***-****

Total Experience: 12.5 Years

Certified from Saudi Council of Engineering

E-mail:adhmkc@r.postjobfree.com

Objectives.

To become a contributing Technical Consultant in an organization. To work, utilize my potential, zest for achieving excellence and to be part of an organization that thrives on the latest technology whereby I can optimize my educational, technical and communication skills in a manner that would contribute to the progress of the organization.

Work Experience.

Saudi Electricity Company

Telecom Engineer

30th Jun 2016 to till date

Alarm monitoring and Fault management of SDH and DWDM network which is based on Alcatel-Lucent SDH (1660, 1651 & 1641), DWDM (1830 PSS), Huawei DWDM

(OSN-8800) and Siemens SDH (7060, 7070, 7025, 7065, 7080).

Hands on experience on Alcatel, 1350OMS, 1353NM, 1354RM, Huawei U2000 and Siemens TNMS.

Integrate of new nodes to the existing topology.

Planning, provisioning and implementing of circuits (from E1’s up to DWDM lambda’s) as per the requirement.

Hands on experience on server Backup / Restore, Application back up restore, Server clean up, Schedule management, Split-joint functionality, Audit functionality.

Pakistan Telecommunication Company LTD (PTCL).

Assistant Manager Transport Network

26th Feb 2008 to 29th Jun 2016

Responsible for the overall operations and maintenance of SDH {Huawei (OSN 550, OSN 2500, OSN 3500, and OSN 7500) and ZTE (S390, S385, S325, and S200)}, DWDM (HUAWEI OSN 6800, 8800) and OTN (HUAWEI OSN 9800) Systems & problems associated with Fiber Optic network.

Operation, Administration and Maintenance of ZTE Switches Layer 3 (8905) and Layer 2 (5116).

Responsible for the overall network surveillance, proactive maintenance and in-service maintenance of Optical Fiber Systems.

Performs fault diagnosis, analysis and troubleshooting of network problems in the event of service affecting alarms with highest regard to traffic.

Provides technical assistance to their staff and help in fault isolation and troubleshooting for troubled circuits.

Provisioning of 155 Mb, 140 Mb, 45 MB (DS3), 34 Mb, and 2 Mb circuits for activation as per circuit work orders from the network administration.

Supervise the NMS for Alarm & Fault Management, Security Management and media testing.

Supervise the PAT (Provisional Acceptance Test) of installed equipment of Transmission media i.e. 2.5 GB, 10 GB ADM & DWDM systems.

Maintenance, working and repairing MDF (Main Distribution Frame), IDF (Internal Distribution frame), DDF (Digital Distribution Frame), D-9, A-8 Connectors.

Pak Datacom.

Trainee Tech

July 2007 to Feb 2008

Maintenance of Digital Cross-Connect (DXX) System comprising of New bridge Multiplexer (3600), Drop/insert (3630) and New Bridge Data Terminal Units (DTU’s) 26xx, 27xx, 28xx; Tainet 3820.

Monitoring and control of data circuits using Network Management System (NMS)

(Alcatel 5260-NM) based on Sun Solaris Plate form.

Maintenance of local loop leased from PTCL for DXX Network operation.

Trainings.

Huawei OSN OptiX 8800 DWDM O&M [01st July 2018 – 19th July 2018] Riyadh Saudi Arabia

Siemens 7080 SDH (NMS, O&M) [19th Mar 2017 – 30th Mar 2017] Organized by ABB Saudi Arabia

DWDM O&M [02nd Dec 2013 – 06th Dec 2013]

ZTE University Islamabad

CCNA R&S

Corvit Institute Islamabad

[10th Aug 2015 to 14th Oct 2015]

NG Transport Technology [27th Nov 2010 – 03rd Oct 2010] PTCL Academy Islamabad

GPON/FTTH [09th Feb 2010 – 11th Feb 2010]

PTCL Academy Islamabad

NEC Microwave PDH & SDH [11th Jan 2010 – 15th Jan 2010] ZTE University Islamabad

Customer Care & Technical Skills for Supervisor [05th Apr 2010 – 10th Apr 2010] PTCL Academy Islamabad

Telecommunication Concepts [11th Feb 2008 – 25th Mar 2008] PTCL Staff College Haripur

• Training of different PDH systems including PCM 30H, PCM 30H E&M (Siemens) & PDH (Huawei).

• SDH, DWDM (Huawei / ZTE).

• Optical Fiber Cable Jointing & Splicing.

• Training of OSP (Outside Plant) & Basic Computer Knowledge.

Test Equipment Handled.

SDH Analyzer (ANT 20)

Fiber Splicer

Power Meter & Power Source

O.T.D.R (Acterna MTS 5000c & 6000c )

Skills.

Excellent command on Network Management System Alcatel 1350OMS, NM, RM).

Excellent command on Network Management System TNMS (Siemens).

Excellent command on Network Management System T-2000 & U-2000 (Huawei).

Excellent command on Network Management System ZXUMS-E 300 (ZTE).

Education.

2008 – 2012 PRESTON University Islamabad,

Bachelor of Technology (Pass & Hons) (Electronics) Pakistan 2004 – 2007 Swedish Institute of Technology Rawalpindi, Diploma of Associate Engineer (Electronics) Pakistan 2003 – 2004 Islamabad Model School for Boys G-8/4 Islamabad, Matriculation (Science) Pakistan

Personal Information.

Father Name: Manzoor Hussain

Date of Birth: 15th

Dec 1987

Iqama No: 241-***-****

Passport No: BZ4174452

Reference.

Shall be furnished upon demand.



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