Customer Care Manager

MD.ALI NEWAJ KHAN

Mobile No : +971**********

e-mail : ******@*****.***

Career Objective:

I desire to myself in a position where I will be able to expedite my educational knowledge along with practical skill. Connecting all of this proficiency I am looking for to cope up with every challenging job to the lead with me.

Career Summary:

Build up my career in Logistics,store,Inventory and material management

Special Qualification:

ISO 9001-2008 QMS certification

SCM Management

Quality Management System

Employment History:

Total Year of Experience : 15 Year(s)

1.

Sr. Manager ( September 1, 2018 – September 2020)

NMC Logistics Ltd

Company Location : Dhaka

Department: Warehouse Logistics

Duties/Responsibilities:

>Planning and managing logistics, warehouse, transportation and customer services

>Liaising and negotiating with suppliers, manufacturers, retailers and consumers

>Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

>Arrange warehouse, catalog goods, plan routes and process shipments

>Resolve any arising problems or complaints

>Supervise, coach and train warehouse workforce

>To take company's administration and financial policies, prepare different MIS Reports & presentation for Management decisions

>Supervising Import & Customs jobs, Coordinating with Government Officials, C&F Agents, Banks, Insurance, Freight Forwarders, Transports and Other related organizations.

>Tracking various stages import activities and handle urgent issues.

2.

Sr.Manager & In-charge ( Warehouse) ( January 10, 2011 - July 7, 2018)

Edison Group(Symphony mobile/Siemens Home appliance /Edison power)

Company Location : Tejgoan Dhaka

Department: Distribution & Logistics

Duties/Responsibilities:

Job Responsibilities:

Responsible for the entire activities of the Warehouse(Mobile/Spare Parts /Power/Home Appliance/POSM)

> Plan and develop standard Distribution and warehouse operational activities

> Executing all the Day-to-Day Store function as per the SOP (Standard Operating Procedure).

>Maintain metrics and analyze data to assess performance and implement improvements

> Planning and coordinate with the sales team and customer care about daily sales plan and spare parts distribution

> Lead and manage the Warehouse Employees & Staffs, Develop, Team buildup, relationship development, working environment develop, ensure the compliance as per SOP and contribute to functional & behavioral development of team members .

> Ensure and monitor the inventory movement (Receive & Delivery), Keep stock inventory systems up to date. (Sales consumption, receive transfers, adjustments, BIN card, disposing faulty and breakage inventory .overall store ledger) as well as software.

> Make a plan, Ensure proper implementation & utilization of optimum warehouse space & Products warehousing in a organized way as per plan.

> Ensure proper warehouse operation and distribution of mobile, Home appliance and spare parts support to Customer Care, DOA (Dead on arrival) and DAP (death after purchase) service support to channel etc.

> To coordinate with IQC,L4 (PCB repairing) and Purchase & Procurement and SCM Department.

> Prepare required reports on daily, weekly, monthly and send to sales department, Material Management, Accessories Sales, F&A, and Customer Care.

> POSM management

> Reporting-daily, weekly and monthly

> Monitor & control warehouse security system.

> Ensure standards of health and safety and security in the work environments.

> Each quarter arrange one lot auction through communication with respective user and each month arrange non-technical item (wastage wooden part, other etc.)

> On time Communication with key stakeholder external and internal and ensure quarterly meeting, circulate MOM and activity report.

> Responsible for ERP system

> Transport & Courier management

3.

Asst Manager ( October 1, 2005 - January 4, 2010)

Labaid group

Company Location: Dhaka

Department: Distribution & Inventory & DMR

Duties/Responsibilities:

> Maintenance distribution and inventory (Store) management system with software under IT Department.

> Keep stock inventory systems up to date. (Sales consumption, receipts transfers, adjustments, breakage and ending inventory amount)

> Monitor proper product distribution according to MR.

> Receive product according to invoices.

> Receive and update all products software.

> Monitor proper warehouse operation (storage, stock movements, warranty/Ex. Date, and delivery).

> Implemented the ISO9001-2008 QMS in Organization.

> Motivate employees for getting maximum productivity for the company.

> Overall Responsible for distribution and Inventory Management system of central Store and central pharmacy

* Worked also Deputy Management Representative (ISO9001-2008) Quality Management System as an assignment Officer

Academic Qualification:

Exam Title

Concentration/Major

Institute

Result

Pas.Year

Bsc. Hons

Computer Science & Engineering

Queens University

First Class

2004

HSC

Science

omorgani MES college

First Division

1998

SSC

Science

agrabad Govt colony high school

First Division

1996

Training Summary:

Training Title

Topic

Institute

Country

Location

Year

Duration

Supply chain Management

SCM

BUET

Bangladesh

Dhaka

2014

short course

QMS -Quality management system

Total quality management system

DCCI-Dhaka chamber of commerce industries

Bangladesh

Motijheel

2008

short course

Implementing ISO9001-2008 QMS system

Quality management system

Bangladesh institute of management

Bangladesh

Dhanmondi

2007

short course

Career and Application Information:

Looking For

:

Mid-Level Job

Available For

:

Full Time

Preferred Job Category

:

Commercial/Supply Chain, Production/Operation,Inventory /Warehouse

Preferred Organization Types

:

Computer Hardware/Network Companies, Logistic/Courier/Air Express Companies, Hospital, Group of Companies, Mobile Accessories

Fields of Specialization

Leadership

Problem Solving

On Time Shipment

Quality Management

Work Under Pressure

Time Management

Language Proficiency:

Language

Reading

Writing

Speaking

English

High

High

Medium

Hindi

N/A

N/A

Low

Personal Details :

Father's Name

:

md.tayub ali khan

Mother's Name

:

sahida khanom

Date of Birth

:

January 1, 1981

Gender

:

Male

Marital Status

:

Married

Nationality

:

Bangladeshi

Religion

:

Islam

Permanent Address

:

A-66,Khan Villa binodbaid,savar, Dhaka, Savar, Savar, Dhaka Bangladesh

Current Location

:

Dubai

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