Engineer Support
Resume:
KARTHEESWARAN.N
HSR LAYOUT, 2ND SECTOR
BANGALORE-560102
****************@*****.***
My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the support via 5+ years Information Technology experience
AREA OF EXPERTISE
Hands on experience on Hardware Server (HP PROLIANT ML10, IBM X3650-M2 & HP PROLIANT DL 380p G8)
Proficient in installing, configuring & troubleshooting of ADDS,ADCS,ADRMS,DNS,DHCP,FILE,HYPER-V, MS-FAILOVER CLUSTER & NLB CLUSTER on Microsoft Windows Server Environment(Windows2008,2008R2,2012R2,2016,2019)
Proficient in installing, configuring & troubleshooting of FTP,NFS,DFS,IIS,Print and Document,Remote Access, Remote Desktop, WDS & WSUS on Microsoft Windows Server Environment(Windows 2008,2008R2,2012R2,2016,2019)
Proficient in installing, configuring & troubleshooting of Primary and Secondary Active Directory Server & Child Domain on Microsoft Windows Server Environment(Windows 2008R2,2012R2,2016,2019)
Active Directory Migration from Windows 2000 to Windows 2003 to Windows 2008 to Windows 2008 R2 to Windows 2012 R2 to Windows 2016 to Windows 2019
Proficient in design of Network for small, medium to large scale corporate. Installation, configuration & troubleshooting of all kind of basic Switches, routers & modems
Professional Experience End User Support & Helpdesk Management
Server Monitoring Tool - Nagios Core 4.4.6
Raid Configuration – Raid 0,Raid 1,Raid 5,Raid 6 & Raid 10
Antivirus – K7, QuickHeal,Kaspersky & Symantec End Point Protection
Server Side-Windows 2008,Windows 2008R2,Windows 2012,Windows 2012R2,Windows 2016 & Windows 2019
Client Side-Windows XP,Windows 7,Windows 8 & Windows 10
Backup Tool-Iperius Backup Software
Virtualization Server-Hyper-V Server 2012R2 & 2016
Hands on experience on hardware trouble shooting (System, Printer, Scanner & etc…)
Hands on experience on vendor negotiation and budget management
Excellence in setting up, managing maintenance of IT infrastructure, installation, migration and configuration of servers, network client workstations, managing Local and Domain Wide Groups
Hands on experience on Ticket systems (Infranet & HubSpot)
EDUCATION
MCA (COMPUTER APPLICATIONS) from Anna University, Coimbatore in 2011 (75%)
B.Sc (Computer Science) from Bharathiyar University, Coimbatore in 2007 (66%)
EXPERIENCE SUMMARY
Having 5+ years of total IT experience in Windows Admin
Having 3 years of knowledge on managing windows based server platform
Having 2+ years of knowledge in hardware trouble shooting
PROFESSIONAL ACCOUNTABILITIES
Designation : Windows System Engineer-L2
Organization : Linlax InfoTech PVT, Coimbatore, Tamilnadu
Duration : January 2019 – Till date
Job Responsibilities
Maintenance of all computer related equipments
Install, configure, tune, maintain, and monitor Windows 2016/2019 server
Good Knowledge and real time experience on Troubleshooting Windows Server 2016 & 2019 issues
Good Knowledge and real time experience on Managing Troubleshooting Active Directory issues
Good Knowledge and real time experience on Managing Troubleshooting File Server services issues
Good Knowledge and real time experience on Managing Troubleshooting DNS Server services issues
Good Knowledge and real time experience on Managing Troubleshooting WINS Server services issues
Good Knowledge and real time experience on Managing Troubleshooting GPO services issues
Good Knowledge and real time experience on Managing WSU Servers along with Patch review and Patch release Management
Good Knowledge and real time experience on ManagingTrouble shooting Print Servers along with Network Printer Management
Good Knowledge and real time experience on Managing Troubleshooting RDS Servers along with Microsoft Applications Management
Good Knowledge and real time experience on Managing Troubleshooting Microsoft Windows Clusters
Provide Windows server administration within an Active Directory environment
User Administration (Setup and Maintaining Account), Maintaining system
Setup and management of Security policies
Database Server Management. (SQL Server Installation, Backup, Restoration)
Experience in production support and resolving end user issues
Good Understanding Of TCP/IP Configuration
FTP configuration and troubleshooting
IIS – site configuration, SSL provisioning and installation, troubleshooting
Experience in Server Hardware Knowledge, Monitoring & Administration
Installing, Configuring & Troubleshooting Two Node ISCSI Storage
Installing, Configuring & Troubleshooting Two Node Failover Cluster(SQL Server & File Server)
Installing, Configuring & Troubleshooting NLB Cluster(IIS WEB SERVER)
Installing, Configuring & Troubleshooting Secure the Web Server with SSL
Installing, Configuring & Troubleshooting Symantec Antivirus Server
Perform scheduled patch management Tasks and troubleshoot, resolve related issue, incidents using WSUS
Good Hands on working experience on virtualized environment (Hyper-V 2016)
Troubleshoot server network configuration problems
Repairing of builds computer systems and networks windows XP, windows 7,windows 8,windows 10
Pc maintenance, repairs, upgrades, troubleshooting
Pc new configurations, modifications built new systems, cat 5 & 6 wiring, maintenance, troubleshooting
Hardware configurations and repairs and installs (Modems, scanners and Printers)
Networks protocol support and TCP/IP configuration. Assisted users in daily operational issues
New configurations, new built new customs systems
Performed hardware and software support and installation, Replaced defective or inadequate software packages
Setup computer systems and related equipment
Skilled at diagnosing and repairing personal computers
Handling Wi-Fi (wireless internet) and rectify the problems
Making appropriate entries in the log book such as action take report etc
Handling Department Asset Management
Handling Department Budget Management & co-ordinating billing process
Reporting current status to IT Manager
Install and Configuring L2TP Virtual Private Network (VPN)
Installation, Configuration, Troubleshooting and Administration of Mail Client Outlook, Outlook Express and Windows Live Mail
Install, Configure, Maintenance, backup & recovery on MS-SQL 2016
Provide support for backup/recovery and disaster recovery solutions
Provided technical supports to end users
Setup computer systems and related equipment
Managing & remote administration, user rights, accounts, policies, group policies and network resources
Install, configure, maintain and troubleshoot Hyper-V 2016 infrastructure
Good Experience on Virtual Technology
Install, configure, maintain and troubleshoot VM’s
P2V and V2V conversion by using Microsoft Virtual Machine Converter
Troubleshooting virtual machine issues
Remote Administration for VMs
Create, Configure and Monitoring for Virtual Switches such as External, Internal and Private
VMs Live Migration from one host to another host without downtime for the VMs
VMs Storage Live Migration from one location to another location without downtime for the VMs
Server monitoring tool Nagios Core 4.4.6 continuous monitoring tool which monitors network, applications and servers
Hands on experience on Ticket systems(Infranet)
Designation : Windows System Engineer-L1
Organization : Rnd Softech Private Limited, Coimbatore, Tamilnadu
Duration : December 2017 – December 2018
Job Responsibilities
Maintenance of all computer related equipments
Installation and Configuration of Windows Server 2008 R2 & Windows Server 2012 R2 AD/ DNS / DHCP
Install, Configure and maintain Windows operating systems and system software, and backup and recovery, system monitoring, disaster recovery, security, audit, capacity, and tool support
Manage Domain controllers, including Setup of Group Policies, Users, Permission for shared folders / drives etc
Capable of patching windows servers using WSUS, knowledge on implementing AV products QuickHeal & Kaspersky troubleshooting patches deployment and experienced on vulnerability remediation on servers
Experience in Server Hardware Knowledge, Monitoring & Administration
Working Knowledge & experience with Microsoft Security Patch Management
Troubleshoot server network configuration problems
Repairing of builds computer systems and networks windows XP, Windows 7 & 8
Pc new configurations, modifications built new systems, cat 5 & 6 wiring, maintenance, troubleshooting
Hardware configurations and repairs and installs (Modems, scanners and Printers)
Networks protocol support and TCP/IP configuration. Assisted users in daily operational issues
Assisted and gave training in installed systems and programs. Configured and diagnosed client server problems
Created and maintained user logins and passwords. Diagnosed application errors and network connectivity problems
Performed hardware and software support and installation
Provided technical supports to end users
Setup computer systems and related equipment
Has gained knowledge in usage of various flat forms like – windows 2008 R2,windows 2012 R2 and advanced servers and windows XP, 7 & 8
Mainly handling networking of LAN, IP address, configuration of routers and maintenance of all types servers & Internet
Install, Configure, Maintenance, backup & recovery on MS-SQL 2014
Handling database backups, troubleshooting of MS-SQL servers. Attending complaints from clients
Assembling of new systems and repair and services of hardware and printers
Check mails for every half and hour and giving suitable replies
Install and Configuring L2TP Virtual Private Network (VPN)
Installation, Configuration, Troubleshooting and Administration of Mail Client Outlook, Outlook Express and Windows Live Mail
Provide support for backup/recovery and disaster recovery solutions
Managing & remote administration, user rights, accounts, policies, group policies and network resources
Configure Nagios to monitor critical IT infrastructure components, including system metrics, network protocols, applications, services, servers, and network infrastructure
Install, configure, maintain and troubleshoot Hyper-V 2012 infrastructure
Good Experience on Virtual Technology
Install, configure, maintain and troubleshoot VM’s
P2V and V2V conversion by using Microsoft Virtual Machine Converter
Troubleshooting virtual machine issues
Remote Administration for VMs
Create, Configure and Monitoring for Virtual Switches such as External, Internal and Private
VMs Live Migration from one host to another host without downtime for the VMs
VMs Storage Live Migration from one location to another location without downtime for the VMs
Hands on experience on Ticket systems(HubSpot)
Designation : System Administrator
Organization : Sakthi InfoTech, Erode, Tamilnadu
Duration : January 2015 – November 2017
Job Responsibilities
Installation and configuration of Windows Server 2008 R2 & workstation, Windows operating systems on 32 and 64 bit architecture
Installation and Configuration of Windows Server 2008 R2 Active Directory / DNS / DHCP/GPO
Trouble shooting Desktop connectivity, cabling, Hubs, Switches
Provide helpdesk support to all users with respect to IT infrastructure
Install and manage systems on a daily basis including setup of hardware, software
Assist in managing LAN / WAN networks, including structured cabling, racks, patch panel management
Installing, Configuring & Troubleshooting K7 Antivirus Server
Provide support for backup/recovery and disaster recovery solutions
Provided technical supports to end users
Setup computer systems and related equipment
Trouble shooting systems and networks
Interact with vendors for repairs of hardware & Procurement
Manage Domain controllers, including Setup of Group Policies, Users, Permission for shared folders / drives etc
Manage Anti Virus / Security setup including Server and client deployment
Install, Configure, Maintenance, backup & recovery on MS-SQL 20008 R2
Provide support for backup/recovery and disaster recovery solutions
Monitor various services and logs on a daily basis, take corrective action
Maintenance of all computer related equipments
Networks protocol support and TCP/IP configuration. Assisted users in daily operational issues
User Administration (Setup and Maintaining Account), Maintaining system
Setup and management of Security policies
Maintenance of all computer related equipments
Total of system handling (100 systems), all connected to network
Handling plotter and Hp DeskJet, Inkjet & LaserJet printers
Repairing of builds computer systems and networks win XP,win 7
Pc new configurations, modifications built new systems, cat 5 wiring, & Cat 6 maintenance, troubleshooting
Networks protocol support and TCP/IP configuration. Assisted users in daily operational issues
Assisted and gave training in installed systems and programs. Configured and diagnosed client server problems
Handling Mails it is key operation it was handle my IT dept everyone should sent the email through the help of IT Dept. no one give right to access outlook express
User ID and Group setup and granting permissions
Setup systems as Application and Database servers
User Management of other applications used for Incident, Source code management
Checking Antivirus & Firewall logs on daily basic
Controls user access and passwords
Proposes and implements system enhancements that will improve reliability and performance of system
Monitors usage and performance
Designation : Data Entry Executive
Organization : RS Technologies, Erode, Tamilnadu
Duration : August 2011 – December 2014
Job Responsibilities
Knowledge on Data conversion
Experience with data management systems
Knowledge of computer software, such as Excel
Accurate data entry
Ability to work independently
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