Assistant Manager

SWAPNIL BAKARE

Email - ***************@*****.***

Mobile No. - +971-*********

LinkedIn - Swapnil Bakare

Career Summary

* ***** ** ********** ** Restaurants, Bars & Banquets Managing training and coaching staff with strong focus on guest experience, overall guest satisfaction and profitability. A confident, highly resourceful, reliable and qualified food and Beverage Management expert seeking a full time position with progressive establishment Possessing the required communication skills, drive sales, profitability and develop a business which I gained through a background of well reputed establishments such as One & Only Resorts, Marriott Hotels

(Starwood), Movenpick Hotels & Resorts.

Effective motivator, trainer and mentor and dedicated to quality results through continuous improvement .

PROFESSIONAL EXPERIENCE

ONE & ONLY ROYAL MIRAGE, DUBAI — ASSISTANT RESTAURANT MANAGER JUNE 2016 - AUG 2020

● Positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

● By doing MENU ENGINEERING reduced food costs by 3% percent while maintaining excellent service and profit levels.

● Organized special events in restaurant, including receptions, promotions and corporate luncheons in EAUZONE RESTAURANT

● Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

● Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

● Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

● Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

● Reintroduced complete new menu for In Room dining. FOUR POINTS BY SHERATON, DUBAI — ASSISTANT RESTAURANT MANAGER SEPT 2015 - MAY 2016

● Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

● Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

● Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

● Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

● Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

MOVENPICK HOTELS AND RESORTS, DUBAI — BAR SUPERVISOR JUNE 2013 - AUG 2015

● Maintained detailed bar inventory, working within budgetary guidelines for continued profit growth.

● Maintained exceptional customer service at peak times through strategic management.

● Created visually appealing displays, enticing customers to try offerings to grow profits.

● Ensured presentation of bar and staff met high-quality service in line with brand values.

● Closely monitored stock levels to implement necessary replenishment for smooth running bar service.

● Performed closing duties including cleaning, sanitizing and replenishing.

● Delivered food and beverage orders within established time frames GROSVENOR HOUSE, DUBAI — FOOD AND BEVERAGE EXECUTIVE OCT 2011 - MAY 2013

● Followed checklists for shift start and end to help with smooth transitions.

● Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.

● Verified cash drawer against day's receipts.

● Set dining tables according to type of event and service standards.

● Continually monitored dining rooms for seating availability, service, safety and well- being of guests.

● Inventoried and restocked items throughout the day. ACCOMPLISHMENTS

● Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

● Employee of the Month at Movenpick Hotels & Resort (January 2015).

● Completed training for all Major Restaurants at Grosvenor House Dubai.

● Completed a Jack Daniel's Training at MMI

● Departmental Head trainer for Movenpick Hotel and Resorts training department

● Completed Customer Service Training at Movenpick Hotels & Resort•

● Completed Guinness Beer Training at Movenpick Hotels & Resort

● Completed Wine training at Movenpick Hotels & Resort

● Completed Course in Lobster Ink Accomplishment

● Pre-Opening staff for Grosvenor House Dubai Embassy Club

● Pre-Opening staff for Movenpick Hotels & Resort Urban Bar Kitchen (UBK) Bar

● Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.

EDUCATION

INSTITUTE OF HOTEL MANAGEMENT, AHMEDABAD — B.Sc IN HOSPITALITY JUNE 2007 - MAY 2010

SKILLS

● Menu planning

● Staff management & development

● Customer service

● Performance improvement

● Marketing and advertising

● Cost-controls

● Staff motivation

● Advanced MS Office Suite knowledge

● Time management

● Data organisation

● Developing slide presentations

PERSONAL DETAIL

● Nationality - Indian

● DOB - 9 April 1989

● Marital status - Married

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