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Shimla, Himachal Pradesh, India
November 08, 2020

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Kishori Lal, Information Technology *+ Yrs. experience in IT Service and Infrastructure management Kishori Lal

Email: Mob. +919********* Capable of delivering the results in Strict Guidelines, within guidelines and under tremendous work pressure. Expertise in Team Management, Customer support and customer relation building, Vendor Management, Desktop/PC Maintenance, Networking, Windows Server- management, Installation & Configuration. Experience: An IT Professional ( Information Technology) with more than 9+ years’ experience in managed IT Infrastructure support & services. Area of computer Hardware, Software and Networking professional of Information technology.

Expertise in Administration OF:

Windows Server, Desktop & Notebook Hardware and software management and Installation, configuration, & troubleshooting. All types of printers and photo copiers machine installation and maintenance and network configuration. LAN, WAN and OFC problem troubleshooting and monitoring. Data management, Backup management, Mail management with configuration. Installation operating system of windows & server and other third party software. Troubleshooting with HP, Dell, IBM, HCL & COMPAQ system and Server technologies. Experience of IT asset management, Vendor management, IT security, SOP and compliance management with documentation and all monthly reports. CCTV, VC, projector, webinar and mobility technology support. Key Skills:

Managing IT Help Desk management through SNOW Ticket tool along with SLA of raised incident & service request. Network Management and troubleshooting of WIFI,LAN & WAN and OFC. SAP GRC access control and support .

IT user life cycle management and IT asset life cycle management Resolving all genres of IT related queries Operating Systems -Windows 2000, Windows XP, Windows 7, Windows 8, window 10 Mail Client : Office 365, MS Outlook, Lotus notes, Google Mail. Internet Services DHCP, DNS, Proxy, Mail, HTTP, FTP. Security: Active Directory, Users and Group Policies, File Sharing MS Office Packages : Ms Office


Antivirus: Sophos Antivirus Protection,Norton, MacAfee, Symantec Endpoint. Network Equipment: UTP & OFC LAN/WAN, Leased Line, L1 & L2 Switches, TCP/IP and functionally and Handling knowledge of Cisco Router, TATA Vsat and Reliance RF connectivity, vsat and Reliance RF connectivity, Nagios Mail management support of IBM Lotus Notes 7 (Release 7.0.2) & (Release 8.0.2) AD User Management, Server & Windows OS Administration. Educational Qualifications:

10+2 from H. P. Board of School Education Dharamsala in 2005. Graduation (BA) from Himachal Pradesh University Shimla in 2008. MSc IT Degree from Sikkim Manipal University in 2014. Professional Qualifications:

Diploma in Computer Hardware & Networking from Jetking, Shimla in 2009. MCSA (Microsoft Certified Solutions Associate) Server 2012. Organizations Work Experience:

Employer: Redington India Limited

Duration: 15th Jan 2011 - 08th June2014.

Project: Ambuja Cement - IT Operation.

Worked as a Customer Support Engineer in Redington India Ltd. at client location Ambuja Cement Ltd. Ropar

(Punjab). Maintenance / repaired / handling of Hardware AMC asset more than 600 IT Asset ( All Type of printers, servers, Desktop, Laptop, L2 & L3 switch and other network equipment) Employer : NIIT Technology Limited

Duration: 12th June 2014 to 6th Aug 2019

Client : Ambuja Cement Limited / ACC Limited ( Lafarge Holcim Group of Company) Project: Lafarge Holcim IT Operation.

Worked as Onsite IT team member at client location Ambuja Cement Ltd. Darlaghat plant (Himachal .Pradesh.) from 7th Jan 2016 to 6th Jan 2016 and further taken challenges or higher responsibility as an Site incharge at Ambuja Cement Ltd. Dadri plant (U.P.) all times handed & managed successfully entire IT Operation 24*7, Ambuja Cement is a Group of Lafarge Holcim world Top leading cement manufactured company. Prime responsibilities of this this project as under:- Handling plant IT operation support 24*7 Managing IT Help Desk management through SNOW Ticket tool along with SLA of raised incident & service request. Back up, Restore & Performance Improvement of AD Server and RFID Server. Providing end user computing support on desk to resolving issues of Desktop, Laptop,all types of printer and photo copier machines, CCTV cameras, LAN and WIFI . Video conferencing, Webinars, webcast / Town hall activity and mobility technology. IT Vendor Management, IT Asset Management, IT Administration and Technical support and services, IT SOP & Compliance documentation and all monthly reports, Lotus notes & Gmail/Messaging system administration support, RFID Server with reader and application support & monitoring, IT Security & Anti Virus management and control services, Remote telephonic support services for all plant users, AO/Warehouse. IT user training services and ULCM reports.

Manage network Device like Cisco Router 1800 series and 42 Cisco2950 Layer2, Cisco3750 Layer3 Switches, WAN Connectivity of TATA VSAT and Reliance RF (Radio frequency) Link, SAP connectivity, Lotus Notes 8.02 client support and user mail backup.

Employer: Pacific Development Corporation Limited

Duration: 19th August 2019 to 7th Oct 2020

Department: Information Technology

Designation: System Administrator

Company Profile: Pacific Development Corporation Limited, a real estate development company engaged in developing commercial/residential properties, hospitality, shopping Malls and education in India. I deputed in IT department Head office/ corporate office Ghaziabad ( U.P) and performed Job as per my KRA Team lead of L1 & L2 support. Also managed IT support & services of Clark Inn Hotel and Mall Food Court IT Operation POS system (LS Navision software issues, EDC machines, KOT Printers). Personal Details:

Name: Kishori Lal

Village Jarashi, P/O Narayan, Tehsil Rampur

District Shimla, Himachal Pradesh Pin No 172022 Sex: Male Marital Status: Married

Date of Birth: 20 Feb 1987

Nationality: Indian

Personal Strengths:

Very ambitious to achieve results, hardworking, ready to Face Challenges, Positive attitude, Able to make good relationships with peers, subordinates and clients.

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