Customer Service Representative
Resume:
November
April **** -
November
2017
May 2018 -
May 2020
****************@*****.***
Camiling, Tarlac Philippines
Reference
Karl Gamboa - "Sutherland Global
Services"
Account Team Manager
**********@*****.***
KRYSTIAN S. DE LEON
Objective
Obtain a job as customer representative where I can use my interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customer and the company.
Experience
Jollibee Foods Corporation
Kitchen Production Controller
Prepared all food items and ingredients and
cooked them accordingly to recipes.
Manage all food that was cooked.
APL-Bee Dau McArthur
Head Team Leader
Completed daily reports for incidents, safety
violations, repair requirements for equipment, incidents of property damage and unusual events.
Creating crew schedules as well as checking their knowledge on station standards.
Sutherland Global Services
Customer Service Representative and Technical
Support Specialist
Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfactions. Consulted with customers to provide valuable customer service and achieved reports.
Provides assistance to customer in order to complete sales transactions accurately and efficiently.
Recognized and took advantage of opportunities to improve customer satisfactions to create repeat business.
Helping customer to troubleshoot all of the devices that they have if they encounter an issue.
June 2011 -
July 2013
June 2015
(Undergraduate)
Education
Saint Paul College of Technology
Vocational Hotel and Restaurant Services
Tarlac Agricultural University
Bachelor of Animal Science
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