Sales Training
Resume:
Hend Sayed Farid
Mobile :( +2-011********
E-mail: ***********@*****.***
***********@*****.***
Address: El-Maadi – Cairo
Career Objective:
Seeking a challenging job at a reputable company where my background and my experience can be well utilized. Educational Background:
Education:
May 2010
Bachelor of Commerce- Cairo university
Major: Accounting
Grade: Good
Extra Courses:
Nov 21_April 4
- Basic Business Skills Acquisition (BBSA) Cairo, Egypt sponsored by the Future Generation Foundation (FGF)
• Developed language and computer skills.
• Enhanced presentation& project development Skills
• Acquired basic business including: Marketing, Sales, Banking, accounting, Business correspondence and
Report writing.
• Extra track for customer service Dale Carnegie training Training course in ICDL Scientific computation center august 4, 2010 General Accounts
(Manual-
Computerized) course
Egyptian group for Accounting &Auditing
English course Amideast
HR Diploma AUC (starting at 8-2014 till 9-2015)
PHRI HRCI (Feb 2018) ID (601115536HRI)
Work Experience:
ASCOM for Carbonate
& Chemicals
Manufacturing (ACCM)
HR Specialist (04/2018- Till Now)
Job Description
- Ensure that all documents in the employee file comply with the documents needed as set by the Labor Law and Social Insurance.
- Generate all the periodical reports/data needed to be submitted to the government labor office and social insurance.
- Handle all hiring issues such as employment contract, social insurance application and the hiring documents with all new employees and maintain it in the employee file.
- Handle all termination procedures and following up on the law suits if available.
- Compute and review wages and salaries, deductions, taxes and other withholding for all employees.
- Follow up on the attendance system.
- Prepare and record overtime hours to be added to wages for the eligible employees.
- Provide customer service to all departments and employees for all personnel and related inquiries.
- Assists in hiring process by coordinating job posting on Web site, reviewing resumes, performing telephone interviews and reference checks.
- Maintains Employee Handbook with updated resolutions and other pertinent information, as needed.
- Manage the appraisal and performance.
- Maintain pay plan and benefits program.
- Assess training needs to apply and monitor training programs.
- Responsible for Medical Insurance.
- Responsible for mobile lines.
National Motors Egypt HR Specialist (11/2017- 12/2017) Ghalioungui Traiding
LTD.
HR Specialist (5/2016- 10/2017)
Job Description
Recruitment:
- Develop and implement contemporary recruitment
methods to attract top quality candidates appropriate to the position that company needs
- Develop and use proven, cost-effective recruiting strategies to fill job openings.
- Perform searches for qualified job candidates, using sources such as computer databases, networking,
Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals
- Screening resumes categorizing candidates according to job analysis and preparing interview assessment reports for potential candidates.
- Phone screening potential candidates and setting up interview's appointments
- Conducting face to face interviews and simulation calls
- Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
- Preparing the job offers and making sure that they have been signed.
- Responds appropriately to phone calls, emails, faxes, or direct contact with Candidates
- Coordinating new hires orientation programs
- Enforcing strong relationships with Newspaper,
agencies, educational institutions, learning and
development suppliers to enable the company to
achieve their business objectives.
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
Training:
- Design, plan, organize training plan for employees.
- Communicate & Update training providers
- Coordinate the training needed according to the
training plan
- Assess the employee, training materials and the
instructors through training period.
- Follow up the training process with the employees & inform them with any updates
- Monitor, evaluate, or record training activities or program effectiveness
Personnel: -
- Process, verify, and maintain personnel related
documentation, including staffing, recruitment,
training, performance evaluations.
- Explain company personnel policies, benefits, and procedures to employees or job applicants
- Ensuring that all employees’ files and records contain all employment papers.
- Track reviews and handle performance management
issues with managers and staff
- Performs other related duties as required and
assigned
Unitech for Building
Material
Admin Assistant (1/2014-12/2015)
Job Description
- Supported a sales department exclusively
- Word processing, creating spreadsheets and presentations, and filing
- Answered telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries
- Assisted sales staff based in remote locations
- Processed expense reports
- Coordinated the submission of proposals
- Planned meetings
- Maintained department database records
- Tracked sales orders to ensure that they are scheduled and sent out on time
- Completed the administrative needs of the Sales Department
- Responsible for timely, accurate quotations and various pro- forma invoices to customers
- Recorded sales orders on ERP system
- Invoiced the sales orders
Customer Service
Representative
Naos Marketing (6/2013 –11/2013)
Job Description
- Responsible for acting as a liaison between customers and companies. Assisted with complaints, orders, errors, account questions, billing, cancellations, and other queries.
- Provided product/services information and resolved any emerging problems that our clients might face with accuracy and efficiency.
- The target was to ensure excellent service standards and maintain high customer satisfaction.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Identified and assessed customers’ needs to achieve satisfaction
Personal Skills:
- Creative, self-motivated, reliable, and dynamic
- Excellent communication skills
- Good at meeting deadlines
- Ability to work individually and as co-operative team member Computer skills:
- Skilled in MS office 2003, 2007, 2010, 2013
- Skilled in computer and internet applications.
Languages:
- English: Good command of both written and spoken.
- Arabic: Native command of written and spoken.
Personal Data:
- Date of Birth: 28/5/1989
- Place of Birth: Egypt
- Marital Status: Single
Linked In https://eg.linkedin.com/in/hend-sayed-el-ghitany-80887061
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