Professional Summary

Quality Analyst IT consulting experience in providing services to various clients. Solid understanding of Software QA processes, SDLC, and Software Development Methodologies. Prepared Traceability Matrix and performed Gap Analysis.

Extensive experience in conducting and coordinating User Acceptance Testing (UAT) for various projects using different test management tools. Participated in requirements and design walkthroughs.

Experience in various Industry Sectors like Financial Industries.

Extensive experience in Documentation and Process Management with enhanced skills to effectively understand the business for producing a quality product.

Experience in Functional, Regression, UI, Native and Hybrid application testing on mobile devices.

Hands on experience in Manual and Automated testing using Quickest Pro (QTP), Load Runner, Quality Center.

Proficiency in using various Operating Systems (Windows and Linux).

Strong experience in Sanity testing, Feature testing, Functional testing, System testing, Integration testing, Smoke Testing,

Compatibility testing, User acceptance testing, Regression Testing, Performance testing and Load testing.

Has good knowledge of web technologies XML, UNIX process with good documentation skill for test results.

Experience in Bug tracking tools - HP Quality Center (QC) 10, Clear Quest, Jira,& Bugzilla .

Assisted clients in resolving IT issues by Business Process Reengineering, Quality Assurance, Testing Framework, and Testing standards and procedures.

Successful in meeting new Technical Challenges and finding Solutions to meet the needs of the client.

Technical Skills

Web Technologies: HTML, XML, SOAP UI, Web Services and JDE

Databases: DW ETL, Oracle 9i/10g, MS Access, My SQL and Sybase

Scripting/Coding: Visual Basic, Java Script, Java, and C Programming

Web & Mobile: SDL Tridion, iPhone, Android, iPad, Sharepoint 2010

Test Management Tool: HP ALM, HP QC, Test Link and Rational Quality Manager (RQM)

Functional Testing Tools: HP QTP (Quick Test Pro)

Bug Tracking Tools: Clear Quest, Jira, Bugzilla

Operating Systems/Platform: Windows OS, Mac OS, Linux, Unix

Applications: MS Excel/ Excel Macros, MS Word, MS Power Point and MS Project,

Education: MBA in Finance from Institute of Business Management & research, Karnataka, India.

Professional Experience

Wells Fargo, San Francisco, CA Feb 2020 - Present

Sr.QA Analyst

I worked for DSOF (Dynamic Sales order form) project. Which is integrated with Wice (Wholesale Integrated Customer Enrollments) Application. From DSOF we can create sales order request form with product access for customers & submit to Wice for build task.

Responsibilities:

Worked in end-to-end testing for new Enrolment application WICE (Wholesale Integrated Customer Enrollments)

Managing and creating test plans, test cases, test procedures, test requirements.

Logging bugs into bug tracking system and following them on successful results. Creating new regression test cases for fixes of the bugs.

Support production validation for DSOF project. Hands on with Test Design, Test Scheduling, Test Execution and Defect Tracking/ Resolution, estimating and Planning using ALM.

Hands on manual/functional testing.

Writing test scenarios & test cases based upon BRCD & Acceptance criteria.

Production support activities, handling the change requests from customer

Done testing in all environments like SIT, UAT, Prod fix and Production

Attended weekly or daily meeting for new requirements and functionalities

Using the old test scenarios to create new scenarios and test cases.

Performed database testing using SQL queries to validate the data at backend.

Wells Fargo, San Francisco, CA May 2017 – May 2019

Sr.QA Analyst

I was involved in multiple projects with web, mobile application as well as service testing on different projects (Wires/Basic banking/ACHP). Functionality included different types of Domestic & International wire transfers, Book Transfer, Drawdown, Federal tax. Other functionalities include Templates, Reports, File upload & secure validation of payments.

Responsibilities:

Performing Web services testing using SOAPUI.

Creation and execution of the various Test plans, Test cases and Test scripts for both Android and iOS native app.

Perform mobile testing on various mobile devices such as iPhone, Android.

Tested and coordinated mobile applications in both Native and Web environments and validated the mobile application functionality on physical smart phone hardware devices and virtual device emulators.

Testing of Web services and exposing them to the client systems using SOAP UI.

Experience working with analyzing XML.

Plan and coordinate testing efforts with other teams for product features with cross-functional dependencies coordinating effectively with different core functional development teams.

Coordinating with other team members to monitor the test runs and helped in debugging the root causes for bottlenecks

Performed Regression & UAT testing.

Testing applications on mobile operating systems like iOS and Android.

Performing both documented and ad-hoc testing.

Extensive involvement in Regression testing.

Performing cross-browser testing for web-based applications.

Designed and customized various test scenarios by using requirement documents and functional specifications.

Performed Regression testing after each build is released.

Tested Mobile Web and Mobile Native applications on iPhone, iPad, Android.

Involved in testing of production validation and verification.

Identified bugs in regression testing and log the defects in HP ALM QC 12.5.3.

Involved in cross browsing testing of the application on various Browsers to ensure that it functions similarly on all browsers.

City National Bank, Los Angeles, CA Mar 2016 – April 2017

Sr. QA Analyst

City National Bank (CNB) is an American financial institution headquartered in the City National Plaza in Los Angeles, California, owned by City National Corporation. After the closure or merger of many Los Angeles banks, it has become the largest bank headquartered in the Greater Los Angeles Area. It also acts as a processing bank, providing back office services such as checking account processing and check clearance services for smaller local banks that do not do their own processing.

Responsibilities:

Designed and created various Test Plans, Test Cases based on the Business requirements.

Used ClearQuest for track the status and resolution of change request to verify software quality as well as defect status.

Used ALM as the Defect Tracking tool and updated the defect logs.

Tested and coordinated mobile applications in both Native and Web environments and validated the mobile application functionality on physical smart phone hardware devices and virtual device emulators.

Testing of stories/tasks in Iteration basis in Agile Methodology, designing and executing test cases in QC and reporting defects if any.

Maintained requirements, traceability matrix for Automation Testing Results within HP ALM.

Performed full Regression Testing of different modules using UFT.

Generated scripts with standard checkpoints, validation checkpoints and also Synchronization Points.

Experience in planning, coordinating and performing Functional Testing, Validation Testing, GUI testing, Integration testing, Regression testing, User Acceptance Testing, System testing, Cross Browser and End to End testing.

Utilized Load Runner for performance testing to analyze the response times of the business transactions under load.

Prepared test cases in Excel sheet and logged and maintained defects on various defect tracking tools like ALM & TFS

Well versed with different QA methodologies like Agile, Waterfall, Software Development Life Cycle (SDLC) and Software Testing Life Cycle.

Identified the most critical areas of the project early, and prioritized testing for those accordingly.

American Express, Phoenix, AZ Dec 2015 – Feb 2016

Sr. QA Analyst

The Intl Prospect Journey project intends to leverage a central Content Management Utility to create a flexible, scalable, cohesive prospect experience across multiple devices/platforms using SDL Tridion Platform. The project has five different experiences for the end user as part of these five different templates have been build such as Hub Page, Card Detail Page, Compare Cards, Why Amex and SEO Target Page. This project has been implemented in 12 markets for American Express.

Responsibilities:

Analyzed the system requirement specifications and involved in developing Test Plans, Test Scenarios, testing scope, and Test Cases.

Performed Black Box, Functional, Integration and Regression Testing.

Test planning/test case design using QC and review of test plans/test cases.

Prepared accurate and detailed requirement specifications documents and functional specification documents.

Tested web application in Agile/Scrum development processes.

Performed database validating testing using SQL Query.

Supported UAT Team with the defect triage.

Conducted load tests using LoadRunner simulating various Business scenarios. Created Goal oriented and manual scenarios to execute load on servers.

Executed Test Cases using Mercury Quality Center and filed and tracked defects using QC.

Interacted with Business Analysts and Developers in requirements analysis, design reviews, testing and documentation for application developed in agile environment.

Used Quality Center to organize and manage all phases of the software testing process, writing test cases, executing tests, and tracking defects.

Used IBM Rational ClearQuest (of the IBM Rational Test Suite) to collect info needed to plan required testing.

Tested the application with cross browser testing (IF, Firefox, Chrome, safari).

Involved and responsible for creating weekly status reports regarding the progress of testing process.

PNC Bank - Strongsville, OH Jun 2014 – Nov 2015

QA Mobile Tester

I was involved on web and mobile application testing on a PNC banking package that included Spend, reserve & Growth Accounts; check card, online and mobile banking. Functionality included a new online banking interface, mobile account opening, real-time account opening with access to online banking, Turbo tax interface With PNC Apps. New PNC Banking checking and savings products will be available to customers within current banking footprint and also those who reside outside of current PNC geographic footprint within the continental United States.

Responsibilities:

Created test plans and wrote test cases for manual execution.

Involved in preparing Test Plan and Test Cases based on business requirements.

Develop and execute test cases, designed test scenarios for Desktop and mobile Web Applications.

Performed compatibility testing with mobile devices like iPad / iPhone, Android/ Tablets.

Used mobile devices for mobile website's exhaustive functional test, Compatibility test, and Regression test.

Created Test Scenarios from use cases and requirements to perform Verification and Validation Testing.

Regularly communicated with Business Analyst and Technical Lead with any questions related to user requirements.

Extensively used the ALM/Quality Center tool for all the test management activities like Release Planning, Test Planning, Test case Execution, Requirement Traceability and Reporting.

Experienced in performing end-to-end User Acceptance Testing (UAT).

Set-up coordinated & conducted system & UAT testing with Business Analysts and end-field users after the applications were all set.

Communicated with development team to resolve the issues, performed regression testing to verify bug fixes.

Performed System Testing, Integration Testing and Regression Testing.

Defect reporting and bug tracking using HP ALM/Quality Center.

One West Bank, Pasadena, CA Aug 2012 – May 2014

QA Tester

The project involved in developing a portfolio management system for various stocks, funds, and accounts that provided access to comprehensive information for examining and modeling any aspect of a prospective transaction for immediate execution for desktop as well as mobile devices.

Responsibilities:

Analyzed Functional Requirement and Business Requirement Documents to get a better understanding of the system on both functional and business perspectives.

Used Quality Center (ALM) as test reporting tool to maintain and execute test cases.

Develop and execute test cases, designed test scenarios for Desktop and mobile Web Applications.

Performed compatibility testing with mobile devices like iPad / iPhone, Android/ Tablets.

Used mobile devices for mobile website's exhaustive functional test, Compatibility test, and Regression test.

Performed user-defined and pre-defined checkpoints for Images, Text Area and UI functionalities using QTP/UFT.

Performed Ad-hoc testing, integration testing, End-to-End testing, Function Testing, System Testing, User Acceptance testing (UAT), Black box testing on the application.

Performed smoke, functional and regression testing.

Assisted in User Acceptance testing (UAT).

Performed front end (GUI) testing and back end testing.

Responsible for updating and maintaining for all the defects found during functional and regression testing and reporting them in JIRA and following up the bug life cycle.

Wrote and executed Rating scenarios, validating them with the Rating calculators.

Communicated with development team to resolve the issues, performed regression testing to verify bug fixes.

Performed System Testing, Integration Testing and Regression Testing.

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