Manager Medical

MICHAEL GARDNER

*** ******** ** ***** **** GA ***80 · 678-***-****

adhlyk@r.postjobfree.com

Accomplished operations manager with over 9 years of experience leading cross-functional teams towards continuous improvement within the healthcare and distribution industries. Designed and managed process improvements that exceeded customer expectations. Molded a cohesive team environment through use of engagement and trust-building tactics. Developed/designed training and development programs which aligned employees with best practices that deliver maximal customer value.

Core competencies include: Team Building, Managing Large Teams, Communication, Process Creation/Implementation, Managing Change, Adaptability, Performance Management, Results-Driven, Logistics/Distribution Management, Productivity Analysis, Contract Negotiation, Training and Development, Quality Assurance, and Lean Management.

EXPERIENCE

NOVEMBER 2018 – PRESENT

REGIONAL DIRECTOR OF OPERATIONS, Thrive skilled pediatric care

Responsible for home medical equipment (HME) operations in the Southeast region including: 4 branch locations, 10 salaried direct reports, and 60 employees.

Created an inventory control process that improved serialized inventory accuracy by 75%. Assisted in implementing a perpetual inventory system.

Streamlined intake processes through use of automation technology which decreased order completion times by 20%.

Helped to bolster in-house performance management system by designing productivity metrics/KPI’s for the different departments and individual job functions.

Fostered a responsive and positive management culture in which employee retention improved by over 30% since late 2018.

Influenced the adoption of a smart phone app to streamline reoccurring monthly supply orders which increased revenue, improved patient outcomes, and streamlined the customer experience.

MAY 2018 – NOVEMBER 2018

COMPLIANCE OFFICER, thrive skilled pediatric care

Created a compliance system for the multi-state HME division based around state-specific guidelines and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) regulations.

Implemented bi-annual site inspections which led to improved audit-readiness.

Centralized documentation repository for 9 locations with Microsoft Teams which enabled easy access for all locations.

Laid foundation for the current compliance program which aided in transition to new accrediting organization, ACHC.

Played instrumental role during post-acquisition period by fostering synergy of 2 large pediatric HME providers and establishing One Thrive.

OCTOBER 2017 – MAY 2018

DISTRIBUTION MANAGER, SAddle creek logistics

Led day-to-day receiving, shipping and sorting operations at a fast-paced distribution center for a wholesale club.

Managed a team of 25 employees, including 1 exempt supervisor.

Helped design an in-house management training program which augmented the onboarding process.

Collaborated with other managers to update forklift safety procedures which saw incident reduction within a 4-month timeframe.

MAY 2011 – OCTOBER 2017

LOGISTICS MANAGER, SOFT TOUCH MEDICAL (ACQUIRED BY THRIVE 02/18)

Managed a team of 12 field and warehouse techs for a privately-held durable medical equipment company serving Georgia and Alabama.

Optimized fleet delivery routes and operating shifts that led to 25% reduction of OT hours.

Re-negotiated vendor contract that reduced inventory costs by over 20%.

Founded company safety committee that help to mold a culture where regulatory and compliance standards were exceeded.

EDUCATION

DECEMBER 2016

BACHELORS OF APPLIED SCIENCE, kennesaw state university

Studied supply chain and logistics management under Industrial Engineering umbrella.

3.7 GPA

MAY 2014

ASSOCIATES OF APPLIED SCIENCE, Chattahoochee Technical college

Studied business management.

3.8 GPA

MEMBERSHIPS

Active board member for GAMES (Georgia Association of Medical Equipment Suppliers) since 2019

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