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Operation Manager, import manager, General Manager

Location:
Eastvale, CA
Posted:
November 06, 2020

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Resume:

IVEK EVJITH RODRIGO

**** *** ****** *****, ********, California 91752 714-***-**** adhlxh@r.postjobfree.com Page 1 of 3

G E N E R A L M A N A G E R

QUALIFICATIONS PROFILE

Globally competent, methodical, and growth-driven executive with career-long success in ocean operations, logistics and supply chain, compliance, and international business development.

Multifaceted manager, recognized for directing Ocean operations,cross-border transportation, and warehouse operations, while identifying inadequacies and growth opportunities to create cost-effective and optimal solutions toward facility’s process improvement and meeting the set budget.

Solutions-oriented leader, expert at formulating tactical initiatives and strategies with focus on driving market share expansion as well as revenue growth based on company’s set goals and regulatory compliance.

Articulate communicator, effective at building productive business relationships, while developing a top- performing workforce through hands-on training, guidance, and mentorship. CORE COMPETENCIES

Ocean Operation Management

Product and Program Development

Supply and Inventory Management

Quality Assurance and Control

Facility Maintenance and Administration

Team Building and Collaboration

Warehouse Operations Management

Contract Negotiation and Agreement

Trade Lane Management

Staff Supervision and Training

Risk Analysis and Mitigation

Customs and Border Protection Regulation Compliance PROFESSIONAL EXPERIENCE

DB SCHENKER – HAWTHORNE, CA; MORENO VALLEY, CA; CARSON, CA (2012–PRESENT) U.S. Ocean Operations and Compliance Manager, Carson CA 2019–Present

Assume full accountability for the overall ocean operations and compliance activities throughout the US.

Revise various ocean compliances to adhere to corporate standards and 19 Code of Federal Regulations (CFR).

Oversee compliance personnel assignments as well as daily decision-making, goal setting, talent recruitment and training, project delegation, and performance evaluation of direct reports.

Deal with enterprise risks by conducting annual enterprise risk assessments and creating and implementing organization action plans.

Organize and facilitate quarterly meetings of Steering Committee and reporting from various domestic and international business units.

Establish numerous client quality programs to achieve high-level customer satisfaction.

Work closely with internal departments regarding special new product initiatives and rework projects.

Effectively attend to operational issues and manage the entire ocean operations including import and export FCL and LCL.

Handle freight negotiations and agreements.

Deal with issues and problems related to carriers, shipments, and customers.

Implement a streamlined process to issue Bonds (T&Es and Its), ensuring 100% compliance with the U.S. CBP.

Develop and implement procedures for ocean departments; set internal controls for profitable margin accounts; and resolve complaints on operational issues.

Instigate penalty costs and demurrage detention and storage (DDS) mitigation process.

Audit service performance issues and provide recommendations for improvement in the all U.S. branches.

Provide hands-on support to multiple branches with the government agency audits, as necessary

Guarantee attainment of corporate standards by monitoring and reviewing import KPI scoring and helping sales in developing account.

Career Highlights

Contributed to the bottom-line improvement by devising a matrix to invoice customers who failed to return the equipment based on the agreed free time.

IVEK EVJITH RODRIGO

6945 Rio Grande Drive, Eastvale, California 91752 714-***-**** adhlxh@r.postjobfree.com Page 2 of 3

Conceptualized and applied innovative strategies, which met 95% of KPI target in billing and file closing as well as attained annual corporate objectives.

Developed and executed a Lean process to manage Automated Manifest System (AMS) filing, and AES filing which significantly minimized penalty cost by 50%.

Played an instrumental part in creating an automated importer security filing (ISF 5) shipment data, which resulted in achieving 95% to 100% ocean import compliance with the Customs and Border Protection (CBP).

Served as a driving force in identifying and implementing a process that decreased DDS by 80% and enhanced productivity by 20% with headcount reduction

Area Operation Center Manager, Carson CA 2016–2019

Oversaw imports and exports shipments within the West and South areas, from freight booking to delivery while improving KPIs in the areas to exceed company objectives.

Provided training and development to a staff of 24 members to improve overall efficiency and reduce DDS.

Led the overall aspects of West Operations Center and service functions, which entailed strategic planning, team performance, and budgets.

Maintained strict compliance with routing policies and security policies as well as accuracy of freight movement and dispatch recording.

Managed profit and loss results, operational and financial function, and administrational processes of West and South branches.

Supervised employees to enhance their performance and work product, while ensuring their compliance with the established event, incident, and problem management process.

Actively participated in pipeline reviews, sales meetings, and customer quarterly business reviews (QBRs).

Collaborated with the Implementation Team and Ocean Operational and Process Excellence Team to execute the branch’s first stages of implementation

Set up the automated reporting of all special requirements, including right vendors, carriers, and truckers, to facilitate real-time coordination of data with the Branch and the Area Operations Center.

Assisted the Human Resources Department with talent recruitment and retention.

Handled P&L for seven branches across the West and South areas, while assisting with operations budget administration.

Established import and export programs for special accounts to ensure proper sales procedures application and client satisfaction.

Aligned all service standards and costs with international products to reduce total operating costs and increase business profitability.

Coordinated with account managers to understand and support strategy in order to acquire new business and maintain current business.

Promptly responded to operational issues and root cause the failure, while suggesting corrective actions including redefining SOPs and effective creating training programs. Career Highlights

Successfully introduced paperless operation process, which saved costs and attained set-forth company goals and objectives.

Drove efforts in improving service-oriented scheduling methods, creating SOPs, introducing new service programs, and monitoring vendor performance, which streamlined operations and results by 20%. Planning Supervisor, WCMC Moreno Valley CA 2014–2016

Oversaw a 1.5M square feet facility processing more than 300 inbound and outbound shipments daily

Maintained active engagement with vendor and carrier quarterly reviews, while working closely with internal and external stakeholders in supervising the planning operations.

Addressed load on time (LOT) shortfalls by identifying root causes, keenly verifying work scope items, and ensuring quality and completeness of plans

Oversaw the inbound/outbound planning and scheduling of all daily activities as well as the entire end-to-end

(E2E) process, from placing orders to delivery.

Contributed in materials and equipment planning, master and tactical scheduling, and SOP and production plan creation.

IVEK EVJITH RODRIGO

6945 Rio Grande Drive, Eastvale, California 91752 714-***-**** adhlxh@r.postjobfree.com Page 3 of 3

Served as a site liaison, responsible for handling suppliers/carriers issues and customer complaints.

Applied strategic approach in conceptualizing and implementing the following operational plans:

ISO-level operation guidelines and metrics, daily operating schedules, and operational infrastructure based on productivity standards;

Distribution requirement planning (DRP) for inbound/export shipments; and

GARP, SOP106, and donation shipments.

Implemented continuous process improvements to maintain case fill rate (CFR) and outbound volume, increase efficiency, and drive on-time report submission. Career Highlights

Maximized bottom-line performance of the production planning and scheduling in alignment with key performance indicators and objectives.

Keenly assessed data operations on product zoning, thereby increasing case picking productivity by 60%.

Boosted business efficiency in formulating plans, which led to the following outstanding results:

Continuous plan to remove NPIs in the warehouse, thus decreasing over, short, and damaged (OS&D) by 70%;

Strategic plan to zone full pallet storage, thus lessening the travel time by 60%; and

Effective plan to maximize outbound shipments by 30% and minimize inbound shipments by 40%, thus increasing productivity by 20%.

Senior Ocean Imports Coordinator, Hawthorne CA 2012–2014

Interacted with clients in classifying several technical parts, as well as with dispatchers and warehouses in arranging outbound/inbound orders.

Generated billing documentation and approved and accurate invoices for vendors and clients.

Produced quotes for DAP/DDP shipments, including trans-loading for in-gauge and out-of-gauge shipments.

Developed new process instructions to help the team to be more focused and efficient.

Provided hands-on support to 50 members of the Sales Team with requests for information (RFI) and requests for quotation (RFQ).

Took charge of monitoring all shipment-related data and reports; ensuring compliance of all custom activities with government rules and regulations; and maintaining pre-advice systems in ProCars and TANGO for immediate document transfer to in-house and outside brokers.

Expertly managed project cargo in Hawaii and the United States, as well as company’s key accounts, including Cisco, Suntech Power, and Goodrich.

Supervised import traffic force and all stages of import shipments as well as import shipment, from booking to delivery, to present updates of each milestone. Career Highlight

Secured thousands of dollars of savings for customers by sourcing and tracking reoccurring non-compliant customs issues that determined misclassified technical parts. LOURDES GEO FIBRES (PVT) LTD. – JA ELA, SRI LANKA

Operations and Shipping Director 2004-2010

Singlehandedly managed the new production and warehouse facility.

Succeeded in expanding business across Asia, thus resulting to 200% revenue increase. Shipping Manager 2000–2004

EDUCATION

Bachelor of Science in Industrial Management, Concentration in Operation Research and Critical Path Analysis University of Kelaniya, Kelaniya, Sri Lanka

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, and PowerPoint) SAP SQL C+ Visual Basic RTCIS Warehouse Management System (WMS) ProCars TANGO



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