Scrum Master / Product Owner

Jeffrey L. Ball MBA SAFe RTE *, SSM, SA PSM II PSPO SPS CSM CSPO KFP ICP

Murphy, TX adhluv@r.postjobfree.com

214-***-**** https://www.linkedin.com/in/jeffreyball-scrummaster/

See Agile – Be Agile

Summary

Passionate, adaptable, and energetic scrum master/product owner/agility coach with vital agile servant leader experience, combined with robust lead software developer experience. Possessing a keen, creative aptitude for lean optimization and meeting KPI’s.

Professional, US Air Force military veteran, exhibiting diverse competencies spanning scrum team collaboration, full-stack agile developer coaching, and customer value enrichment. Able to leverage vast expertise to help coach team members, guide scrum teams toward accurately sizing backlog, achieving sprint goals and progressing at sustainable velocity.

Professional Experience

Senior Product Owner – USAA Bank (via contract with SoftWorldInc), Plano, TX, July 2019 - Present

Serve as product owner leading shared services for regulatory compliance, anti-money laundering (AML) and risk management.

Refine multiple product backlogs to steer system roadmap, prioritize user stories and enable optimal value delivery by cross-functional teams.

Manage sprint backlogs to boost value throughput of multiple full-stack development teams of 3 to 9 developers.

Coach development teams in SAFe, scrum, Kanban, and agile best practices.

Assist RTE’s (Release Train Engineers) with facilitation and execution of scaled agile team-of-teams events, including PI Planning.

Facilitate sprint events, ceremonies and meetings involving developers, program level and a variety of stakeholders.

Perform various RTE and scrum master meeting facilitation and workflow management tasks as needed.

Monitor value stream management reports and recommend corrective actions to increase agility.

Communicate status of features, user stories and tasks with developers, management, and stakeholders.

Assist with on-boarding of new scrum masters and product owners.

Participate in community of practice meetings and continuous improvement initiatives.

Senior Software Engineer - Jack Henry and Associates, Allen, TX, 2016 - 2019

Facilitated scrum events to maximize product value and defect resolution on cross-functional teams of 3 to 9 individuals.

Mentored and coached software development teams.

Influential member of pilot team transitioning department toward agile mindset, scrum framework and continuous integration.

Assisted developers with impediment resolution.

Managed user stories, tasks, estimations, WIP, productivity metrics and potentially releasable increments.

Created and staged presentations for staff and management.

Delivered high availability and stable reliability of system and resources.

Expanded lending system to precisely calculate auto lease balances, interest, and taxes, effectively lifting the burden of manual computation from financial institutions and dealers.

Evolved user experience by modifying teller screen java classes to retrieve rows via indexed key assignment, reducing manual lookup time.

Professional Certifications: SAFe RTE 5.0, SAFe SSM, SAFe SA, PSM II, PSPO, SPS, CSM, CSPO, KFP, ICP, Scrum the Toyota Way.

Tools and Languages: Agile, Scrum, Kanban, Rally, Jira, JQL, Mural, qTest, Kafka, Jenkins, Perforce, Slack, Zoom, Skype, WebEx, XP, TDD, DevOps, Microsoft Office 365, Microsoft Outlook, SharePoint, Microsoft Project, PowerPoint, Visio, Excel, Microsoft Word, Microsoft Access, SQL, MS SQL, SQLite, XML, HTML, XHTML, UI/UX, Unix, Linux, Eclipse, Android Studio, Visual Studio, Xamarin.

Soft skills: Scaled Agile Framework, Business Agility, Team Management, Continuous Integration, Project Estimation, Team Leadership, Test Driven Development, Continuous Improvement, Scalability, Business Intelligence, Pair Programming, Quality Assurance, Requirements Analysis, Software Project Management, Business Analysis, Data Analysis, Strategic Planning, Customer Relationship Management, Vendor Management, Waterfall, Enterprise Systems Management, Negotiation, Testing.

Education

MBA - Master of Science in Business Administration (cum laude) - Amberton University.

Bachelor of Science in Business Administration - University of Texas at Dallas Naveen Jindal School of Management.

Associate Degree - Community College of the Air Force.

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