Dental Manager

ShriDonne Benjamin

**** ******** ***** • Indianapolis IN • 317-***-**** • adhlsu@r.postjobfree.com

Qualifications: Professional customer focused administrator with 10+ years of experience in:

• Comprehensive knowledge of administrative task and fulling service request

• Solid understanding of operations procedures and supporting business processes

• 10 years of experience in resolving grievances and following up appropriately

• 10 years in managing client request and assisting with customer satisfaction

• 10 years of experience in office management and developing standard procedures

• 10 years of experience in determining customer improvements and resolutions

COMPUTER SKILLS: Microsoft Office Word, Excel, PowerPoint, Corel Word Perfect, Apple IOS, Healthcare Information Systems, IT EagleSoft, MacPractice, Dentrix, ITero

Work Experience: EFDA/Sedation Coordinator, Kool Smiles, Indianapolis, IN, 2014 – Present

• Developed a customer focused dental support teams for ongoing operations

• Maintain facilities and equipment cleanliness and safety to control and prevent hazards and remain in compliance with all state and federal regulation and OSHA

• Coordinated with office team member with appropriate payment and insurance processes account history transactions and electronic patient data systems

• Reduced doctor and patient and employee grievances and provided assistance

• Increased and stimulated new patient growth by supporting sales and marketing

Back Clinic Coordinator, Doctor J Pediatric, Indianapolis, IN, 2016 – 2018

• Lead staff members ensuring policies and procedures are being followed to achieve goals. Ensured a professional office environment for staff and patients

• Provided dental treatments that include coronal polishing and fluoride applications

• Counseled patients on dental plan, treatment and financial and insurance matters

• Managed patient data that included treatment consultation and account history

• Managed office budget, auxiliary supply purchases, equipment and lab orders

Dental Assistant, Eagle Creek Children’s Dentistry, IN, 2013 – 2014

• Prepared treatment rooms for patient by following prescribed procedures and protocols. Provided welcoming dental treatment, comfort and seating to patients

• Provided diagnostic information by exposing and developing radiographic studies

• Educated patients by giving oral hygiene, plaque control and postoperative instructions. Document dental care service by charting in patient records

• Assisted dentist in managing dental and medical emergency and regulatory control

• Maintained professional and technical knowledge by attending advance workshops

Shift Manager, Gensco Journey Shoes, Indianapolis, IN, 2013 – 2014

• Provided consultation on the best practices for the installation organizations

• Improved deliverable time by 50% by creating effective sales delivery tools

• Motivated the sales team to high level of awareness and sales objectives

Floor Manager and Stylist, Smart Styles, Indianapolis, IN, 2009 – 2013

• Assisted clients with the check in process ensuring highest level of client services

• Responsible for engaging and assisting clients, educating them on service offered

• Managed appointments and scheduling for walk-in and existing Clients

Manager, LuAnn Coffee, Indiana University, Indianapolis, IN, 2005 – 2007

• Performed daily operations and ensured proper opening and closing procedures

• Headed a team in maintaining high standards for inviting customer atmosphere

Unit Leader Store Keeper, United States Naval Reserve, Indianapolis, IN, 2003 – 2009

• Provided and maintained a high level of quality service for the officers and enlisted

• Maintained high standards of effective operating procedure and military compliance

Education: Diploma in Dental Assistance – 2014

Fortis College, School of Dental, Indianapolis, Indiana

Expanded Functions Dental Assistance – 2015

Fortis College, School of Dental, Indianapolis, Indiana

PROFESSIONAL: Certificate in Radiation Health and Safety, Dental Assisting National Board – 2013

DEVELOPMENT: Certificate in Infection Control, Dental Assisting National Board – 2014

CERTIFICATION: Certificate in Coronal Polishing, Dental Assisting National Board – 2017

Certificate in Topical Fluoride, Dental Assisting National Board – 2017

VOLENTEERING: Open Door Community Health Clinic, Muncie Indiana

ORGANIZATIONS: Order of the Eastern Star

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