Manager Service

Antonia Politis

** ******* *****

Clifton, NJ ***11

********@*******.***

973-***-**** – Home

973-***-****-Mobile

PROFESSIONAL EXPERIENCE

BCD TRAVEL, Operations

Supervisor – August 1983 – current

In this role, I manage the Operations for a Corporate Travel 100 client (UBS) in the US.

Manage the daily travel operations of 20-25 employees (Customer Service, VIP, Consolidator, Groups & team Leader) in one corporate travel office or virtual employees in the US. Responsible for managing the operations, including telephone service levels, budget and cost management, quality service, client retention, employee development and satisfaction, process / policy adherence, and contractual obligations to customer.

Global Corporate Travel Management Key Competencies

• Strategic Relationship Management

• Serve as clients’ main point of contact for operations

• Manage cross functional teams to ensure all aspects of my clients’ programs are executed

• Project Management (data, process changes, OLBT initiatives, and financials)

• Provide strategic solutions to program gaps/issues and manage through to implementation

• Foster team environment by consistently sharing industry and internal knowledge with team

• Conduct monthly 1:1 with direct reports

• Implemented nextGen servicing platform – UBS. Integrated operations for three Countries; US, UK and Switzerland

• New OLBT, Cytric, implemented in the US. First for BCD and Cytric to implement on Apollo

• Consult with Ops Manager and Director to discuss best practices and implement

• Created developmental plans to increase performance to minimum expectations

• Delivers high level of customer service to UBS travelers and management team

• Built and maintain strategic relationships with high level executives within UBS – including the Chairman

• Conduct training needs assessments and provide one-to-one coaching/training

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TECHNICAL SKILLS

GDS-Sabre/Apollo CCP+

Web-Ex /GoToMeetings

MS Office CMS (telephony) Pre-Trip Approval programs Lotus Notes Outlook

DecisionSource Reporting Tool

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