June 2018 - May 2019
JEZEN PARIS
Dubai
+971********* ********************@*****.***
Objective
I am a highly driven recent Tourism Management graduate seeking a full-time position in the Hospitality Industry where I can lend my knowledge of maintaining interpersonal relationship with the guests and enhance my skills and background in hospitality. Bringing to you my highest level of commitment and help your company improve profitability.
Experience
Hotel Veniz
Front Office Staff/Room Attendant
Ensured optimum comfort of all guests in the reception area and accommodated special requests. Endorsed dining and entertainment options for guests. Fostered strong working relationships with the hotel departments. Liaised with housekeeping staff to ensure all rooms were clean and ready ro accommodate new guests. Have done room reservations via phone, in person and emails and provided confirmations. Ensured smooth check-in and check out of all guest through properly handling guest accounts. Upselled rooms for guests.
Performed simple bookkeeping activities, such as balancing cash accounts. Inspect vacant rooms for missing items, malfunctioning equipment, or damaged and report to the management.
Cleaned bathrooms, made beds and remove trash.
Addressed guests needs and concerns in a pleasant and professional manner. Restock supplies and ensures all linen rooms are neat and clean. Benguet Provincial Capitol Tourism Office
Tour Guide and Adminstrative Assistant
Ensured the safety care and transportation of tour participants Maintained smooth operations of the museum through effective and efficient management. Accompanied tour participants in roaming around the museum while telling facts about the artifacts etc. Collated files of the tourist spot around the region. Accompanied Tourism Operators in validation of Tourist Spots. Broadway Bar and Restaurant
Receptionist and Waitress
Took guests orders and suggests the best dishes and drinks. Clean and sanitized all tables and chairs.
Made menu recommendations and shared additional information for restaurants patrons. Prepared itemized checks and accept payments.
Reports sales and inventory
Up-sell additional products.
June 2, 2020 - Up to date
2019
As You Fish, Seafood Restaurant
Receptionist/Cashier/Hostess
Greet customers and escorts them to their respected tables. Answering phone calls and emails for deliveries and inquiries. Tables and chairs sanitation.
Have done inventories of stocks.
Made sure guests have a positive dining experience. Assists various restaurant staff if needed.
Education
University of Baguio
Bachelor of Science in Tourism Management
Skills
1. Excellent customer service skills 2. Knowledge of Basic Accounting 3. Excellent telephone and Communication skills 4. Detail-oriented 5. Receptive and Flexible 6. Strong Interpersonal skills 7. Computer literate and Proficient in Microsoft Applications 8. Active listener 9. Basic Food and Beverage preparation skills. 10. Tour guiding skills 11. Table Setting/Napkin Folding 12. Making Sales and Purchase Invoices 13. Ability to work in shifts and for long hours. 14. Strong time management skills