Human Resources & Administration

Curriculum vitae of Francesca Natorp

Profile:

I have been extensively involved in the full HR value chain. My responsibilities have included the implementation and monitoring of HR deliverables in support of business goals. This has involved support and advice to employees, coordination and implementation of HR processes, policies and procedures and recruitment within the business, as well as HR administration. I have been continuously involved with implementing and rolling out of HR projects e.g. performance management, industrial relations training for managers as well as the implementation of organisational structure changes.

The last seven years I thoroughly enjoyed a very varied position in the training and education fields as Branch Operations Manager where I have been responsible for the operations and administration of the branch as well as on-boarding and accreditation of new lecturers, talent management, client and student interaction, delegate administration, support, planning and coordination, health and safety, stock control, ordering supplies, preparing POs, pro forma invoices, planning and petty cash.

Contact information

1.Mobile: +27 (0-82-901-****

2.Email: *********.******@*****.***

Qualifications:

Tertiary education: B Com (Human Resources), University of Pretoria (1982)

Majors Subjects:

Personnel Management 3

Business Economics 3

Labour Law

High school: Commercial High, Pretoria (1977)

Matric (Grade 12)

Subjects:

Mathematics

Accountancy

Economics

English

Afrikaans

Typing

Other Training / Courses:

Thomas International and IPM Interviewing Skills (1995)

Unique HR (2004)

SAP HR Administration, Navigation and Report writing (2006)

SHL Competency Based Interviewing skills (2008)

Employee Relations (IR) – In House Training (2010)

Microsoft Office Refresher on Word, Excel, PowerPoint and Outlook (2011)

Health & Safety – Action Training Academy (2013)

Diversity & Inclusion – EOH Academy (2014)

Employment Equity – EOH Academy (2014)

Coaching Skills for Managers – EOH Academy (2015)

Performance Improvement @ work – Labour Net (2015)

Performance Management – EOH Academy (2015)

Medical Practice Management – Dalmor-Med (2020)

Competencies:

HR Value Chain – employee life cycle

Ability to work with people on different levels

Office Administration

Facilities Management

Ability to establish and foster open, collaborative relationships

Recruitment and Selection

Staffing Processes and Procedures

Employee Induction facilitation and on-boarding

Performance Management

Training and Development

Employee Relations (IR)

Employee wellness and empathy

SAP HR Administration & Infor

HR Administration and Benefits Management

Health and Safety

Self-driven

Ability to deal with complexities

Ability to work under pressure

Customer Service Excellence

Integrity

Effective team player

Analytical with an attention to detail

Coaching

Work Experience:

Company: Parmalat SA (FMCG)

Duration: 08/07/2019 to 31/10/2019

Position: HR Manager (4 month contract position)

Responsibilities:

Organisation Structures – ensure organisation structure for site is approved and follow due process;

HR Policies & Procedures – fully understand company’s policies and procedures as they relate to employees and be able to provide an expert resource to line management and employees;

Plan, Recruit and select staff (Graylink) – manage approval and filling of vacancies on time and ensure that equity targets are met;

Manage Staff Performance – ensure that performance contracting and reviewing happens timeously and in line with company standards and procedures;

Develop Staff Competencies – ensure that training needs identified and planned for will meet objectives; Employee Relations (IR) and Wellness – ensure that disciplinary action taken is consistent and fair and procedurally correct and assist line management to prevent escalation to the CCMA, represented company at the CCMA (conciliation), held meetings with Union Shop Stewards;

People Management – provide HR advice and support on all people decisions in order to enhance team performance, morale, productivity, culture, diversity and promote sound industrial relations;

Customer satisfaction– to establish and maintain good working relationships with internal customers and coach managers individually where necessary to support and implement changes.

Submission of correctly approved documentation for payroll processing.

Reason for leaving: End of fixed term contract

Company: Faculty Training Institute (Pty) Ltd (EOH - ICT)

Duration: 01/12/2011 to 31/05/2019

Positions: JHB Branch & HR Manager

Responsibilities:

Oversee day-to-day operations of the branch includes inter alia:

oCourse & Office Administration activities

oPlanning, Coordination and supervising staff

oTalent Management and submission of ATR and WSP

oExam Administration and procedures

oSupport and interaction with delegates and lecturers

oOrdering of course stationery & office supplies

oOperations & Facilities Management

oOversee Petty cash, monthly stock control, Creditors on Infor system

oConfidentiality and delegate record keeping

Monitor quality of service (including delegate feedback) and speedily resolve complaints

Staff planning, ensure that the branch is adequately resourced, interviews, assessments, security checks, on-boarding and training of new staff

Talent management, and succession planning

Monthly submission of payroll documentation for processing

Academic staff planning, On-boarding and accreditation of lecturers/assessors

Manage staff performance; conduct performance reviews, motivate, coach and mentor staff

Address disciplinary and grievance issues

HR and training administration, as well as submission of annual WSP & ATR

Oversee weekly planner with regards to training room allocation and catering requirements

Comply with Health & Safety requirements in order to obtain Certificate of Compliance

Management of Venue Hire activities & hosting

Administer all Vendor Applications and RFQs (Requests for Quotes)

Reason for leaving: Retrenched

Company: Parmalat SA (FMCG)

Duration: 01/12/2010 to 30/06/2011

Position: HR Manager (7 month contract position)

Responsibilities:

Budget Control – work with line management and head office to estimate manpower costs for annual budget;

Organisation Structures – ensure organisation structure for site is approved and follow due process;

HR Policies & Procedures – fully understand company’s policies and procedures as they relate to employees and be able to provide an expert resource to line management and employees;

Plan, Recruit and select staff (Graylink) – manage approval and filling of vacancies on time and ensure that equity targets are met;

Manage Staff Performance (Aspirations) – ensure that performance contracting and reviewing happens timeously and in line with company standards and procedures;

Develop Staff Competencies – ensure that training needs identified and planned for will meet objectives; Employee Relations (IR) and Wellness – ensure that disciplinary action taken is consistent and fair and procedurally correct and assist line management to prevent escalation to the CCMA, represented company at the CCMA (conciliation), held meetings with Union Shop Stewards and assisted with contingency plans prior to looming strike;

Submission of correctly approved documentation for payroll processing.

People Management – provide HR advice and support on all people decisions in order to enhance team performance, morale, productivity, culture, diversity and promote sound industrial relations;

Customer satisfaction– to establish and maintain good working relationships with internal customers and coach managers individually where necessary to support and implement changes.

Reason for leaving: End of fixed term contract

Company: Business Connexion (Pty) Ltd (Information Technology)

Durations:

01/05/2008 to 30/11/2010 – HR Business Partner

01/08/2002 to 30/04/2008 – Manager HR Business Support

01/06/2000 to 31/07/2002 – Head HR Business Support

01/08/1995 to 31/05/2000 – Senior HR Officer

01/06/1983 to 31/07/1995 – HR Officer

Responsibilities:

I was offered the position as HR Business Partner in the BCX Services Group where my responsibilities include implementing and monitoring HR deliverables in support of business goals; support, advise, coordinate and implement HR processes, policies and procedures within the business; work closely with the HR Centre of Excellence to design, build and monitor people management frameworks in a Shared Services environment, including:

Assist with staffing policies, procedures and interviews;

Advise and assist with termination, transfer and new appointment procedures;

Consultation with managers and head office regarding Employee Relations (IR) matters – advised management on Company’s Disciplinary Code, assisted with sanctions (counselling, warnings, hearings and represented the company at the CCMA), assisted in placing employees on Performance Rehab Programs (PRP) and ensured that all managers attend the Company’s Employee Relations training;

HR related projects and implementation - Electronic Performance Management system;

Advise and assist with Remuneration process and procedures (Annual Salary Review, Extraordinary Increases, Salary Structuring and Market Information);

Assist with Training and Development needs and procedures;

Facilitate and assist with Performance Management, Career Development and Succession Planning;

Advise and assist Line Management in implementing HR Best Practice;

Advise and assist with employee benefits, Retirement Fund, Group Life, Disability and Medical Aid. Arranging and hosting of Wellness Days and annual Medical Aid Road shows;

Submit monthly payroll related documentation, by set deadlines;

Produce monthly SAP HR Reports

Assist with Organisation Structure changes and updates;

Conduct Exit Interviews and reporting on trend analysis;

Assist with top achiever nominations, facilitation of committees and submission of winner’s names to head office;

Implemented Change Management processes and Employee Climate Surveys;

Provide service delivery in order to meet business needs and objectives;

Monthly HR feedback presentation at Senior Management meeting;

Coordination and submission of business unit’s Annual Work Place Skills Plan and Annual Training Report;

Assist with transformation and annual Employment Equity Plans;

Assisted with the demands and changing of policies regarding shift workers;

Coordinate Annual Internship Programme, selection and mentoring.

Responsibilities: 02/08/2006 to 30/04/2008

With the implementation of SAP, the HR system processing functions moved to the payroll department. The team became smaller (3) and management of the following responsibilities remained:

Responsible for SAP headcount, transformation, tender, retirement and Long Service Award Reports;

Analysing Exit Interviews and reporting on trends;

Provide a support function to all staff members;

Support Corporate Governance Philosophy;

Manage Client Relationships (Internal and external service providers);

Employee Benefits Administration;

Retirement Fund Administration, liaison with the fund managers, investigations (death in service and disabilities) and reporting to Fund Trustees;

Medical Aid Administration and arranging with Annual Road shows, Wellness Days and liaison with Fund Administrators;

Monthly follow up and reporting of Death and Disability cases;

Long Service Award Administration and budgets;

Performance Award Administration;

Keep and Maintain HR Records;

Design and maintain process flows;

HR policy reviews and updating documents;

Reviewing and presentation of Induction Programme;

Provide input for budget process and contain cost in line with the HR Business Support budget;

Develop own staff with regards to Performance Management and Annual Salary review process and Training & Development.

Responsibilities: August 2006

During this period, I had a team of 12 employees reporting to me and managed the following:

Maintain, implement and review all HR processes as well as standard operating procedures;

Enhance HR Business Support service delivery;

Maintain SAP/HR Master data- including updating of all information, processing new engagements, terminations, transfers, promotions and all leave processing (Time Management);

Assist with the Annual Salary Review process, by assisting Managers with information and processing of increases;

Constant liaison with regional offices, clients, employees, managers and various internal departments;

Responsible for the monthly leave reports, headcount reports, Project Consultant end date reports and retirement reports. Assist with leave recons, queries and policies;

Maintain organisational structures – ensure correctness of employee’s positions, jobs, grades, categories, costing and reporting structures;

Ensuring all deadlines are met and that all reports are accurate;

Responsible for the timeous submission of filing, increase schedules and medical aid documents;

Responsible for the completion and issuing of UIF documents, Maternity UIF documents and Certificates of Service;

Processing of Long Service Award payments, certificates and letters;

Processing of all Retirement Fund withdrawals and claims (death, disability and retirement);

Constant liaison with Retirement Fund and Medical Aid service providers and Payroll;

Receiving all data to be processed and captured (e.g. employee contracts, Job Profiles etc);

Running of reports on SAP that is required by various regional managers;

Providing assistance to the HR Interns, Employee Relations, Transformation and Training & Development;

Administered and assisted with 197 transfers due to mergers and outsourcing deals (alignment of terms and conditions);

Assisted with restructures – calculations and assistance with preparation of documents;

Maintaining confidentiality and professionalism at all times.

Reason for leaving: Retrenched

Company: Bruinette Kruger Stoffberg (Consulting Engineers)

Duration: December 1980 to April 1983

Position: Personnel Administrator

Responsibilities:

Maintenance of employee personal data on QPAC

Maintenance of employee leave

Control and processing of the monthly payroll and weekly wage system

Pay slip printing, distribution and IRP5 reconciliation and submission

Addressing of queries regarding routine policy, personal details or salary related information and ensure customer satisfaction

Keeping abreast of changes in Human Resources policies and procedures to ensure the correct capturing of data onto the system, i.e. leave policies (including maternity leave), managerial benefits, promotional benefits.

Reason for leaving: Relocated to Johannesburg

References on request

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