Fawzi Yusuf Ali Jama

Nationality: Somali

Age : *7

Email: adhlbn@r.postjobfree.com

Mobile: 055*******

professional summary

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of departmental goals Key skills

Troubleshooting network concerns. – Assisting users in person and remotely with hardware-related concerns. – Utilizing technical training to resolve concerns related to software functionality. – Providing phone and online support to users. – Working in a team-oriented environment. – Implementing documentation protocols into departmental operations. – Supporting audio-visual interface with computer workstations and telecommunications technologies. Academic qualifications

High school education certificate

English course at Malvern College in Malaysia

CCNA cisco certificate networking engineering

Work Experience

IT supporter at Meamar Earth –October 2012 –September 2013

translator for the US Marines and the SAUDI Marines –March 2014 – December 2014

IT supporter at Nouwa Arabia - April 2016 – JULY 2018

Merchandiser at UTC - September 2018 – January 2019 Objective

Achieve progress and get qualifications that fit my qualifications and career development in my company. Reference

Available on request