Software Engineer Customer

MICHAEL DLUBAC

**** ****** *** ******** ** · 706-***-****

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Knowledgeable Lead Software Engineer with over 22 years of experience in the credit card industry. Excellent reputation for analyzing and solving problems in short time frames. Assisted other Engineers of various levels in debugging code and root cause analysis. Worked in a production support environment seeing common coding issues and correcting them in a timely manner to prevent client impact.

EXPERIENCE

JUNE 1998 – PRESENT

LEAD SOFTWARE ENGINEER, TSYS

Tested newly created client code for bugs and issues to determine weaknesses.

Optimized system performance by making proactive adjustments and resolving bugs.

Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.

Modified existing software systems to enhance performance and add new features.

Developed custom software solutions for Multiple clients.

Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.

Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.

Tested and troubleshot application and documented issue resolutions for development team.

Worked closely with development team members to identify and remove software bugs.

Analyzed solutions and coding fixes for software problems.

EDUCATION

DECEMBER 1998

ICAPP COMPLETION, COLUMBUS STATE UNIVERSITY

SKILLS

Troubleshooting

Advanced computer programming

Design and development

Testing and debugging

IBM Assembler

Code reviews

COBOL

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