AMANDEEP KAUR

D.O.B. : **-**-****

Email : adhl84@r.postjobfree.com

OBJECTIVE

Result oriented individual looking to join and explore a growing entrepreneurial organisation where I can use my skills and experience towards the growth of the organisation.

ACADEMIC PROFILE

Name of degree University Year of passing Marks/Grade

B.Com (Prog.) Sri Guru Gobind Singh College of Commerce 2017 68%

12th C.B.S.E. 2014 89%

10th C.B.S.E. 2012 7.4 CGPA

EXPERIENCE

06/2017 to 08/2018 – Convergys India Services Private Limited

Worked as a Sales Associate for a U.S. chat process named Comcast.

Handling customer’s query through chat including setting up new accounts and selling broadband and phone connections.

Ensured upfront selling and promotion of the product through the study of the market trend.

09/2018 to 05/2019 – Concentrix Daksh Services India Private Limited

Worked as a Senior Representative for a U.S. based telecom process named Sprint.

Handled the technical support, billing issues, backend tasks including report handling and managing feedback forms.

Resolving all product related telecom issues by adhering to the policies.

05/2019 to 10/2019 – Accenture Solutions Private Limited

Served as a Customer Service Associate for Google Pixel.

Captured the U.S., Canadian, U.K. and Australian market by resolving all Pixel related concerns over the chat.

Ensured exceptional customer service is delivered within the set time.

AWARDS AND ACKNOWLEDGEMENTS

Got the highest scores for 3 consecutive months in Sprint for providing excellent customer service.

Rewarded as “Champion” in Comcast for making the maximum sales on the newly launched products.

Worked as an executive member in Music, Drama and Divinty society at Sri Guru Gobind Singh College of Commerce.

Won the 1st position in Street play competition at Bits, Pilani and performed at the event “Thespo” at Prithivi theatre, Mumbai.

SKILLS AND HOBBIES

Basic knowledge of Java, MS Excel, MS Word, MS Powerpoint and SQL.

Excellent communication and customer service skills.

Keen learner and active listener.

Passionate about Singing and Drama.

PERSONAL DETAILS

Address : 61 Woodlot Crescent, Etobicoke, ON, M9W 6T3

Father’s name : Harvinder Singh

Nationality : Indian

Gender : Female

Languages known : English, Hindi and Punjabi

DECLARATION

I hereby declare that the information provided above is true and best of my knowledge.

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