Manager Employee Relations

CAREER SUMMARY

A seasoned HR practitioner with broad HR / IR experience covering leadership, operational and project roles. Provide leadership and management of the full range of HR functions to retail, manufacturing, quasi-banking, construction and energy companies in the Philippines. Partner with key executives across the businesses to drive employee engagement, morale, and performance in an environment experiencing both significant external and internal organizational change. Establish and implement short- and long-term corporate human capital plans, which include maintaining or improving employee relations, talent acquisition and development, succession planning, workforce planning, compensation and benefits, and performance management.

Extensive experience in the areas of

Employee and Labor Relations

Talent Management

Learning and Development

Organizational Development

Employee Engagement

Succession Management

Total Reward System

Policy-formulation

Job Evaluation and Salary Structure Design

Recruitment & Selection

Performance Management Installation

Vision / Mission / Values Crafting

Leadership Programs

Competency Mapping

HR Services

WORK EXPERIENCES

Vice President, Human Resource

Goldilocks Bakeshop Inc.

July 1, 2019 to present

Responsible for the Human Resources Division of Goldilocks Bakeshop, with total workforce of around 6000 employees nationwide. Develop HR strategies to enable the organization to exceed our goals and transform the business through attracting, developing, engaging and retaining the right talent

Accomplishments to-date:

a.Alignment of HR systems and process among Goldilocks companies;

b.Introduction of Workforce Planning and Productivity Concept

c.Revision of Performance Management System to include Company and Divison / Department performance as basis for incentives

d.Automation and centralization of payroll

e.CBA negotiations of 3 plants (on-going)

Country HR Head – Masinloc Power Partners Co. Ltd.

Concurrently as HR Manager – Organizational & People Development, Compensation & Benefits & Labor Relations

SMC Global Power Holdings Corporation

March 2018 to May 2019

AES divested its assets to SMC Global Power last March 21, 2018. While transitioning to SMC Global Power, I also handled the Organizational and People Development for SMC Global Power Holdings.

Country HR Head

AES Philippines / Masinloc Power Partners Co. Ltd.

July 2015 to 2018

The Country HR Head acts as a strategic business partner to AES Philippines team in the design and execution of all people initiatives, processes and programs that are geared in attaining organizational effectiveness and for the Philippine business units to be recognize as a top place to work with.

The role shall cover the following facets of the HR function – talent acquisition, development, management, retention, organization development, internal communication and ensuring that the AES values are embedded in the company’s culture.

Accomplishments:

a.Led the company initiative in obtaining Bronze Accreditation with Investors in People

b.Project Lead for Asia for the creation / development of Europe – Asia HR Shared Service

c.Project Lead for Asia for the Global Payroll

d.Project Manager of the 2016 Employee Engagement Program for AES Philippine and AES ROHQ Asia

e.Designed and developed Frontline Leadership program to upgrade the leadership skills of those newly hired and newly promoted to leadership positions

VP HR

PR GAZ INC

July 2012 to July 2015

Lead the Human Resources by defining the strategies and directions and ensure the availability and effectiveness of HR processes, systems and policies to support the company objectives. Lead in the creation of HR systems, processes, and policies. Lead in the development of human resource capabilities for the organization.

As part of the Senior Management Team, participate in setting strategic direction and developing policies and programs for the company to achieve its business goals. Sets the direction in the transformation of the HR processes to provide value added information and customer-focused services.

Accomplishments:

1.HR Org Assessment and Development

2.HR Roadmap for 5 years

3.Instituted a formal performance management process that built performance accountability into all levels of the process.

4.Development and implementation of the following HR Policies and Programs

a.Compensation Policy and Total Reward Structure

b.Learning and Development Policy and Program

c.Manpower Planning and Strategy

d.Organizational Development and Values Alignment Programs

e.Leadership and Technical Competency Matrix, Assessment

5.Led the corporate strategic planning from 2012 to 2015

HUMAN RESOURCE MANAGER

Commercial Plants

Holcim Philippines Inc.

January 1, 2012 to July 2012

Managed the department towards achieving its goal of providing comprehensive Human Resources Management services and implemented proactive programs to ensure 100% Over-all Employee Effectiveness to support the company’s mission and vision. Responsible for the healthy and peaceful industrial environment of the business units. Responsible for maintaining healthy positive employee morale. Spearheaded organizational development and motivational strategies that increased employee engagement and plant performance at the maximum level.

MANAGER, LEADERSHIP AND MANAGEMENT DEVELOPMENT

Holcim Philippines Inc.

August 2010 to December 2011

Conceptualized, developed and ensured the sustainable implementation of a performance management system, supervisory development, leadership, values, employee engagement and other HRD programs to facilitate the building of a performance-oriented culture.

Developed and implemented training programs to develop the leadership competencies of leaders within the organization.

Highlights/Accomplishments

1.Project Manager of the 2010 Employee Engagement Program:

2.Developed Training Modules for Leadership Development Program, such as but not limited to:

HR for Line Managers:

Consequence Management,

Recruitment

Performance Management

Labor Law

HPHI Core Curriculum

3.Process Owner of the Supervisory Skills Development Program

4.Project Manager for HPHI Academy / Center for Education

HUMAN RESOURCE MANAGER

Holcim Philippines, Norzagaray Plant

Oct. 16, 2006 up to August 2010

Managed the Human Resources Department of the Bulacan Plant. Responsible for the healthy and peaceful industrial environment of the plant. Responsible for maintaining healthy positive employee morale. Spearheaded organizational development and motivational strategies that increased employee engagement and plant performance at the maximum level.

Highlights/Accomplishments

1.Revision of the Code of Behavior

2.Lead Negotiator / Management panel CBA negotiation and LMC

3.Job Evaluation Committee Member

4.Successful CBA negotiations with 2 union groups from 2006 to 2010

5.Organizational Development and Change Management of the Norzagaray Plant

6.HR Subject Matter Expert (SME) on Employee Discipline and Collective Bargaining

HUMAN RESOURCES MANAGER

JPT Central Corporate Holdings & Management Corporation

March 16, 2001 to Oct. 15, 2006

Managed the Human Resources Division. Responsible for maintaining healthy positive employee morale. Promoted motivational strategies that will increase employee performance at the maximum level. Designed and improved existing HR system such as decentralizing the recruitment process to accelerate response delivery. Designed, developed and evaluated compensation and benefits program; Formulated Performance Management System to ensure that management and employees are provided with regular feedback of the employees performance and their respective developmental needs. Authored the Operating Manual of the company. Spearheaded the strategic planning conference. Designed company policies and programs. Designed and conducted leadership training programs.

Highlights/Accomplishments

1.Operating Manual of the company

2.Strategic Planning Conferences

3.Performance Management Program

4.Job Evaluation and Salary Structure of the company

5.Organizational Development Programs

ASSISTANT TO THE PRESIDENT for HUMAN RESOURCES

Makati Food Service Systems, Inc. (Makati Supermarket Group of Companies)

7th Floor ODC Bldg. 219 Salcedo Street

Legaspi Village, Makati City

Oct. 1997 to March 15, 2001

Reported directly to the President. Managed the human resource department. Accelerated processing of manpower requirements through formulation of sound policies and procedures of recruitment, selection and placement of workers. Conducted human resource planning in coordination with other officers of the company. Developed, recommended and implemented employee welfare programs, policies and procedures. Ensured smooth labor-management relations through regular dialogue with employees. Assisted the President in other matters, which includes the areas of administrative functions, customer relations and other special projects.

Highlights/Accomplishments

1.Designed and implemented job evaluation and salary structure of the different restaurants

2.Organizational Development

3.Code of Conduct of Kimpura Japanese Restaurant

4.Officer-in-Charge of Customer Service Dept.

HUMAN RESOURCE & ADM. MANAGER

Altamira Credit Corporation

3rd Floor Universal Reinsurance Bldg.

106 Paseo De Roxas, Makati City

Sept. 1996 to 1997

Reported directly to the President. Established the Human Resources Department. Developed recommended and implemented employee welfare programs, policies and procedures. Ensured accurate, equitable implementation of human resource policies and procedures. Handled wage and salary administration. Ensured smooth labor-management relations through regular dialogue with employees. Coordinated with outside consultants in developing training programs. Designed and administered the payroll system. Organized various recreational and company-related activities.

PERSONNEL OFFICER

Makati Food Service Systems, Inc. (Makati Supermarket Group of Companies)

7th Floor ODC Bldg., 219 Salcedo Street,

Legaspi Village, Makati City

July 1990 to 1996

Reported directly to the Adm. & Personnel Manager and to the President. Established / set-up the Personnel Department which services the following affiliate companies: Jade Garden Restaurant, Peking Garden Restaurant, Kimpura Japanese Restaurant, Luk Yuen Noodle House, Sizzler Barbeque Restaurant, Unimart Coffeeshop, Cash & Carry Coffeeshop, Alabang Coffeeshop, and Goldies Coffeeshop. Accelerated processing of manpower requirements through formulation of sound policies and procedures of recruitment, selection and placement of workers. Conducted human resource planning in coordination with other officers of the company. Maintained smooth labor-management relations; ensured strict implementation of company policies, procedures, rules and regulations, and administration of company benefits.

Highlights/Accomplishments

1.Established the Personnel Department

2.Code of Conduct

3.Company Policies and Programs

PERSONNEL SUPERVISOR

DHL Philippines Corporation

4th Floor Yupangco Bldg.,

Gil Puyat Avenue, Makati City

May 1986 to 1990

Assisted the HRMD Manager in supervising the tasks of the HRMD Support staff

Oversee the HRMD Division in the absence or incapacity of the HRMD Manager

EDUCATIONAL BACKGROUND

Graduate : University of the Philippines School of Labor Relations

With Masteral units in Industrial Relations

College : COLLEGE OF THE HOLY SPIRIT,

Mendiola Manila, Philippines, March 1986

Bachelor of Arts major in PSYCHOLOGY and

Bachelor of Science in Commerce major in ECONOMICS

High-School : COLLEGE OF THE HOLY SPIRIT,

Mendiola, Manila, Philippines, March 1981

PERSONAL DATA

Date of Birth: August 27, 1964 Civil Status: Married with 3 children

Place of Birth: Manila, Philippines Citizenship: Filipino

MARY JANE DEL ROSARIO CRUZ

33 Sampaguita Street, De Castro Subd.

Brgy. Sta. Lucia, Pasig

Tel. No. 77297663 / 091********

E-mail: *********@*****.***

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