Automotive Fixed Operations Director/Automotive Service Director

James Hall

*** ******* ***** ******** **. *****

678-***-**** ***********@*****.***

Objective

Lead, adapt and find opportunities within industry challenges. Analyze market data to understand trends and collaborate with my leaders, peers and teams to implement initiatives, meet deadlines, set new standards, and champion the goals of the business.

Experience

Global Imports Mini and Collision Center

§ Service Director January 2017-Present

Operational leadership of the Service department. Developed, implemented, and streamlined team processes, policies, and procedures to manage assets. I master initiatives by developing strong partnerships, motivating teams, and exploring advanced processes. Analyze and manage data to create and implement action plans according to departmental needs for the store level and brand. I measure team performance, coach, and hold accountable to performance expectations. I encourage an environment that shares best practices and I place emphasis on continued training.

§ Parts Director April 2015- January 2017

Managed the service department and collision center parts inventory. I reduced an excessive day supply to corporate guideline’s which increased working capital and achieving higher manufacturer bonus levels. Nalley Volvo, Bentley, VW, BMW

§ Service Director November 2012-April 2015

Oversaw the service departments daily operations for the various stores listed. Developed and implemented Fixed Operations processes, policies, and procedures to manage the stores assets. BMW of Columbia

§ Parts Director June 2010-November 2012

Reduced an excessive day supply to meet corporate goals and achieving higher manufacturer bonus levels. Global Imports BMW and Mini

§ Fixed Operations Director February 2002-December 2009 Oversaw all aspects of the franchises Fixed Operations departments. Successfully decreased expenses storewide. Developed and implemented Fixed Operations processes, policies and procedures to manage the stores assets. Led the way for the store to receive seven consecutive BMW Center of Excellence Awards. Consistently raised monthly net profits and continually exceeded store net profit records. Raised the stores placement on the Sonic Automotive twenty groups composite from trailing other stores in our peer group to leading. BMW, Mercedes-Benz, Volkswagen of Ft. Myers

§ Parts Director October 1999-February 2002

Managed three separate stand-alone stores in Ft. Myers, FL. Reduced excessive day supply, while increasing working capital, achieving higher manufacturer bonus levels. Turned all franchises from underperforming to leading the Sonic Automotive twenty groups composite. Results at those three facilities led to my promotion at Sonic Automotive, becoming one of their leading profit generating store Global imports BMW to resolve their inventory control issues, as well as modeling my skill set to increase the departments overall profitability. Achievements Skills

-BMW Center of Excellence -Customer relations

-BMW Profiles and Achievements Award -Asset, Inventory and Employee Management

-Volkswagen Wolfsburg Award -CDK and multiple DMS solutions

-Volkswagen Parts Mangers Guild -QMS certified through TUV

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