Social Media Manager

Nazneen Kulkarni

Email : **********@*****.*** Mobile: 832-***-**** Houston, TX

(No visa sponsorship required)

CAREER SNAPSHOT

Energetic, innovative, and self-directed individual with experience as a Business Analyst and Project coordinator in ERP implementations

Expertise in Business Benefit Realization, requirement gathering, elicitation and analysis, Process mapping and modeling

Working knowledge of Software Development Life cycle (SDLC), Software Development Methodologies including Rational Unified Process (RUP), Waterfall, and Agile.

Involved in Requirement gathering and maintaining requirements from Inception through Construction phase. Analyzed and prioritized user and business requirements as system requirements. Conducted GAP Analysis, Impact Analysis, SWOT Analysis, and

Assisted and Organized Sprints with the team and facilitated meetings for project management process

Assisted in project documentation such as: Business Requirements Document (BRD), Functional Requirement Document (FRD).

Experience in tracking and maintaining Stakeholder requested enhancements and changes

Experience in designing Test Strategies, Test Cases, and Test Scripts and conducting User Acceptance Testing (UAT).

Experience in developing and imparting pre and post implementation training

Experience in HR Analytics and Business Administration

Good experience with developing dashboards and reporting. Also Bulk uploads and data migration WORK EXPERIENCE

*Since Sept 2020 volunteering for an NGO Catchafire (facilitating connections between professionals who want to donate their time and talent through virtual volunteering with nonprofits who need their skills.) January 2017 – Jan 2020 Knowledge Enterprise Center Director

Culturally intelligent, leading and managing team of 15 employees

Handling customer complaints, escalations and queries – Also maintaining detailed logs and incident reports to produce future case summaries

Develop educational programs and training to the staff and integrating SLAs and customer query and issues as a part of training

Represent the center in all Texas State Department audits and legal matters

Manage Social media content and presence including online review management and response

Prepare budgets and allocate program funds- Including Reporting (Weekly, monthly, annually)

Responsible for P&L, revenue and business growth, day to day business operations,

Vendor management and procurement

Jun’2010-Jul’2014 Infiniti Retail Limited (Tata Croma), India Asst. Manager – Projects Project Coordinator and Business Analyst

Consultant in Full Life Cycle implementations including process design, conceptual design, Configuration and detailed Realization for the Project, data Migration / Conversion, and final deployment.

Analyze business requirements and processes through documentation, interviews, workshops, JAD, JAR, brainstorming sessions and workflow analysis

Project Management responsibilities, included forecasting, budgeting, project setup, resource staffing, scheduling, revenue, reporting, business development, change management and scope control

Conduct surveys and interviews to identify areas of improvement.

Performed GAP analysis of AS IS and TO BE systems and modeled them for better understanding of the business process.

Hands-on expertise in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Interaction Overview Diagrams, & Timing Diagrams.

Prepared project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spread sheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, and Systems Requirements Specification.

Reported and analyzed all application defects, user issues and resolution status to the higher manager using Test Director.

Designed Test Strategies, Test Cases, and Test Scripts and conducted User Acceptance Testing (UAT).

Worked on requirement gathering, Risk Analysis and mitigation plan, Cost benefit analysis and ROI analysis and deploying Business processes and system solutions

Project planning to review at every major project milestone and ensure timely project completion.

Acted as the company’s subject matter expert (Super User Role) and front-line support in SAP HR, Success Factors EC module

Provided support to businesses at sites including End user training and query management

Problem-Solving Skills with High attention to detail and proven ability to manage multiple, competing priorities simultaneously

QUALIFICATIONS

Certified SAP Application consultant – Success Factors Employee Central Module – Sept 2020

Associate Degree in Business Management from Houston Community College – Dec 2016

Master’s in business administration specializing in HR, ICFAI University, India – March 2006 SKILLS

Can readily adapt to new technologies and application systems

Hands on - SAP HR, SAP Successfactors, Kronos (Now Ultipro), Power Automate, PowerPoint, MS Excel, SharePoint, MS Project, MS Visio, JIRA, Basic SQL skills, MS Access, Rationale Suite

Knowledge of basic project management framework and methodology – Agile, Waterfall

Excellent written, verbal and digital communication skills- Ability to communicate clearly and concisely

Strong analytical and problem-solving skills with high attention to detail and proven ability to manage multiple, competing priorities simultaneously

Strong interpersonal and collaborative skills with ability to work with various departments and levels

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