Amanda Fister

adhkyp@r.postjobfree.com • McDonough, Georgia • 678-***-****

Operations Manager

Highly proficient, organized, and result oriented professional with proven experience in asset management and operations. Well-versed in developing, improving, and implementing processes and procedures which enhance efficiency. Experience in cultivating key internal and external stakeholder relationships. Skilled in conflict resolution, process improvement, staff training, and development. Proficient in Microsoft Office suite.

•Inventory Management

•Operational Management

•Asset Management

•Strategic Planning

•Scheduling & Procurement

•Team Training & Development

•Client & Stakeholder Management

•Business Management

•Planning & Operational Safety Compliance

Career Experience

Network Planner Specialist, Delta Air Lines, Atlanta, Georgia 08/2016 to 07/2020

Design customer service goals and develop both strategic and tactical plans that create safety-conscious environment for employee safety and well-being. Evaluate systems and tools to support maintenance, repair, records, provide recommendations where needed. Manage flight operations, communicate changes in flight schedules, and liaise between various departments. Confirm operational management capabilities of local facilities, ensure airport and controller facilities can monitor all activities through assessment of airport arrival and departure rates.

Collaborated with development team to implement improved automated process of aircraft routing into maintenance station, which increased operational reliability by 3%.

Effectively drew operations down to minimize costs, preserve airline cash on hand, and reduce impact on flight crews due to COVID-19, which has saved airline $8M.

ACS Specialist-OAP, Delta Air Lines, Atlanta, Georgia 07/2015 to 08/16

Facilitated improvement of operational reliability through management of hub flight schedules and negotiated contracts. Liaised between Delta and several Delta Connection carriers and oversaw resources to ensure effective usage. Conducted customer experience and analysis of competitors and reviewed findings with senior management.

Successfully improved on-time performance in BOS by 20%, this helped BOS become a competitive HUB for Delta against other Airlines in BOS.

Helped with gating issues in LGA with Republic Airlines going through bankruptcy and contract negotiations between Delta and Republic.

Senior Coordinator, Delta Air Lines, Atlanta, Georgia 10/2008-07/15

Responsible for the on-time performance of domestic, international, and Delta Connection day in and out performance, working with different Delta business partners to help make A0 and D0 for all flights in the Delta Air Lines livery. Working with maintenance to coordinate aircraft going offline for maintenance packages that need to be worked.

Managing of the Delta Connection Intl Carriers (DCI), responsibilities include on time departures and arrivals, ensuring the station management, business partners, DCI operations control center, and Delta operations control center are aware of the daily activities, and responsibilities that are not limited to finance impact, special projects, and Extended on board (EOB).

Continually working with the FAA to help reduce holdouts, or help with irregular operation maintains the Flight Standards policies and procedures

ACC Coordinator, Delta Air Lines, Atlanta, GA 06/07-10/08

Parked arriving and departing aircrafts, loaded and unloaded aircraft cargo, delivered passenger baggage to claim area, and unloaded baggage onto conveyor system. Operated ground support equipment, which included aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans. Adhered to all airport authority and carrier security requirements.

Created aircraft safety procedures which resulted in reduction of injuries and equipment damage, generating repairs savings of almost $50K.

Identified damage to and assisted in repair of Delta aircraft, which would have been lost had it gone unchecked overnight.

Additional Experience

Team Leader, Atlantic Southeast Airlines (ASA)

Managing ASA schedule in a day of operation. Working with flight crews, maintenance, and ASA OCC in a timely manner. Trained and fostered peers to create across divisional dialogue with other departments

Education

Bachelor of Science in Airport Management, 2010

Clayton State University, Morrow, GA

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