Business Administration & Management
Resume:
Lorena P. Arellano
Oswego, IL 60543
******@*******.***
SUMMARY STATEMENT
Business Administration/Office Management with over 11 years of combined experience in general business operations, project management and financial administration. Great communicator with written and verbal bilingual skills. Extremely organized, multitask and critical thinking abilities. RELEVANT SKILLS
• Extensive knowledge and management of Microsoft Office; Word, Excel, Publisher, Outlook, PowerPoint.
• Exceedingly organized
• Social abilities
• Strong oral and written communication skills, bilingual (English/Spanish)
• Typing
• Filing
• Customer Service
• Budget Analyst
• Critical thinking/problem solver
• Public Speaker
• Highly Reliable, punctual, and responsible
EXPERIENCE
General Administrator – October 2019 – Present
GreenScape Corporation / GreenScape Services LM / SnowScape Services Inc Joliet, IL
Landscape, Lawn Maintenance & Snow Removal Companies. Three companies under one Corporation. I provided my services according to each season. Respectively I assist with:
• Account payable and receivable specialist. Invoice processing
• HR; payroll, paychecks, vacation time, uniforms, discipline records, etc.
• Employee training coordinator
• Keep records of employees working times and progress
• Maintain updated records of truck and vehicle fleet
• Dispatcher
• Keep log sheets
• Contract / Proposal follow up
• Cost analysis of each job
• Prepare all documentation for each season
• Review and prioritize mail and email correspondence
• Office management
2 P a g e
Business Administration Manager - November 2009 – October 2019 Green Harvest, non-profit organization
Plainfield, IL
Leading Non-profit organization in the Southwest area. Recognized by Will County for their mission and organization serving the community.
• Created a regular volunteer program.
• Organize and manage schedules, itineraries, meetings, appointments.
• Ability to manage stress in a demanding environment.
• Represent the organization regarding daily operational functions to the local City authorities and community.
• Mass mail & email correspondence.
• Maintain a good relationship with suppliers, donors, and volunteers
• Interact directly with clients, interviewing and scheduling
• Created an ongoing computer system to track vital information from clients.
• Train and organize volunteer groups.
• Organized and coordinated fund raising events for the organization
• Public Relations representative for the organization
• Problem-solving skills
Trainer - May 2005 - April 2010 (5 years)
California Pizza Kitchen, CPK
Warrenville, IL
Corporation leading on training programs for new hires and experienced employees
• Trained all new hires at location with interactive models
• Assisted new employees and HR with new hire paperwork
• Acclimatize employees with previous experience to follow protocols
• Coordinate management meetings and assisted with special projects EDUCATION
• Universidad Técnica Particular de Loja. Associate degree, Pre-Law Studies, 1999 - 2002
• Central University Ecuador Bachelor of Business Administration - Business Administration and Management, 1995 - 1999
• Escuela Superior Politécnica del Ecuador Bachelor in proficiency in English language, Proficiency, and command of the English language, 1992 - 1994
• Colegio de America Bilingual secretary and Business Administration, Business Administration and Management, 1982 – 1994
CERTIFICATIONS
Illinois Food Service Sanitation Manager Certification (FSSMC) Course on import and export of perishable products, chamber of commerce Quito, Ecuador Fred Pryor Seminars Mistake-free grammar & proofreading 3 P a g e
REFERENCES
Mr. Jeff Green, Executive Director Green Harvest Food Pantry, ****@************.*** Ms. Susan Landahl, Senior Vice-President Exelon Corp., *****.*******@**********.*** Mr. Greg Stytz, President, owner, ****@*****************.*** Ms. Jo Kelsey, co-worker, ***********@*******.***
Media
www.linkedin.com/in/lorena-patricia-arellano
www.facebook.com/patricia.arellano.0121
Patricia
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