Poorva Bhatia

+1-312-***-**** adhkwk@r.postjobfree.com

PROFESSIONAL SUMMARY

Solutions-driven Program Manager and Business Analyst with 4+ years of IT experience leading cross functional teams from the development to delivery of process innovations driven by business goals. Served both roles of PM and tech lead/business analyst; offering a unique blend of business and technical experience with strong communication skills. AREAS OF EXPERTISE

Business Analysis Requirements Gathering Project Ownership

BI Tools (Tableau, Excel, SSRS) QA & Production Support Agile Methodology

Data Analysis Customer Support Technical Writing CERTIFICATIONS

AWS Certified Cloud Practitioner

PROFESSIONAL EXPERIENCE

Nextsphere Technologies – Program Manager October 2019 – Present

Translated business requirements into JIRA stories and Business requirement documents (BRD).

Led end to end SDLC, creating Use Cases, BRD, UI Designs for developing Mobile app in reference to the Web application for a leading eCommerce & payment services client.

Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.

Established KPIs to monitor analysis and provide strategic insights for improvements to manage 200+products.

Expertise in working with large datasets to analyze and report accurate client data using Excel, SQL Server. Jagged Peak – Technical Business Analyst and PM Aug 2017 – Feb 2019

Product Owner of WMS, responsible for planning technical roadmap, decision trees and leading dev efforts.

SME for Warehouse Management System (WMS) acting as a primary liaison to ISS for addressing business needs.

Gathered requirements from internal, external stakeholders, clients and self-driven market research.

Led Call center/Helpdesk training for WMS tool and created Dashboards for call-center analytics.

Implemented centralized data warehouse including data migration, data sourcing, query designs.

Developed dashboard prototypes using AWS Quicksight.

Delivered Einstein Analytics powered analytics and reports for sales and marketing teams.

Expertise in working with Agile environment and leading test-driven development based on JIRA user stories.

Created Use Case diagrams, User Workflows and UI interface mockups using MS Visio.

Hands on experience with AWS S3, IAM, creating bill of materials including services like CloudFront.

Built logic for Directed operations in warehouse which helped in optimizing replenishment efficiency by 75%. Freddie Mac – Business Analyst Jan 2017 – July 2017

Led the complete SDLC for a new web service for selling and loan services of Freddie Mac financial services.

Used SSRS packages to populate Excel data to database; expertise in using VLOOKUP, pivot tables and macros. Eby-Brown Company LLC – Systems Business Analyst Sept 2016 – Dec 2016

Worked as a Business Analyst in gathering requirements, writing effective test cases and signing off defect free products.

Expertise in administrating VMWare virtual machines, Active Directory, implementing Disaster Recovery plans.

Developed SQL code in Redshift to build training and validation sets for several tools used by the clients. Crypton Strategic Partners – Business Analyst Jan 2016 – Sept 2016

Analyzed healthcare specifications to groom requirements and use cases for Medicare, wrote BRD for ACA releases.

Designed and implemented ETL process using SQL to support different time zones and enabled marketing KPIs. EDUCATION

MS, Electrical and Computer Engineering – University of Illinois, Chicago Dec 2015 BTech, Electrical and Electronics Engineering – IP University, New Delhi, India May 2013 COMPUTER SKILLS

Tools: AWS S3, EC2, SF Einstein Analytics, QuickSight, TABLEAU, JIRA, Confluence, HP ALM, Visio, MS OFFICE.

Programming Skills: SQL, JSON, C, C++, Python(beginner), HTML, XML