IT Customer Support Analyst
Resume:
Matthew Lamoureux
Klamath Falls, OR *****
*************@*****.***
https://www.linkedin.com/in/matthew-lamoureux/
Computer Support Analyst IT Support Specialist
IT Program Troubleshooter Help Desk Support
Summary
Extremely passionate and experienced Technical Support Technician in hardware, and software. Quick Learner and always up to date with the newest technology trends and products. Key contributor and flexibility in individual and team based tasks or projects. Willing/Able to lead or be lead. Always striving to be the best at what I do in my field.
Highlights
Singlehandedly was able to build/Update more computers in two weeks then the rest of the support staff combined
(6 people)
Helped with the Go-Live of a $3, 000, 000 building, imaging and deploying over half the Computers needed
Testimonial
"Matt spent much of the year outside his comfort zone, fill a void at the Service Desk filling a key absence. He did this very well, serving out customers as the called and entered the department. This wasn't intended to be a key primary job function, so we are appreciative that he stepped up and filled this role"
Mike Davis, IT Customer Support Manager, Skylakes Medical Center
Experience
Skylakes Medical Center
Customer Support Analyst 1 • Klamath Falls 02/19 – 09/20
Part of a 4-person troubleshooting team tasked with troubleshooting, updating, and maintaining all 2100 computers in SkyLakes. Responsibilities and accomplishments include:
Helped along side 30 other people to have a new $3, 000, 000 building go live in 6 months, with over 300 Computers I personally built
Updated over 200 Computers from the outdated Windows 7 to the New Windows 10 Platform over the year I was there
Closed several hundred calls relating to any/all troubleshooting with computers, phones, and laptops.
Walmart
Cashier • Klamath Falls 06/17 – 01/19
Part of the Cashier team at my local Walmart (Job through College) Accomplishments include:
Was given opportunity to be a team lead
Became the 3rd fastest scanner within 2 months
Recognized by several customers as there "favored cashier"
Education
Klamath Community College – Associate of Applied Science Computer Engineering Technology 12/18
Henley High School - High School Diploma 6/14
Skills
Troubleshooting all types of computers
Microsoft Office
Strategic Thinker
Fast Learner
Quick Implementer
Contact this candidate