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Manager Customer

Location:
Norristown, PA
Posted:
November 05, 2020

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Resume:

David Van Buren

**** **** ***** **** ******

Eagleville, PA 19403

adhkvg@r.postjobfree.com

484-***-****

EDUCATION Bloomsburg University of Pennsylvania May 2012 Masters of Business Administration

Bloomsburg University of Pennsylvania December 2008 Bachelor of Science in Business Administration

Major: Finance and Legal Studies

EXPERIENCE

Re-Trans, a Kuehne & Nagel Company, Malvern, PA July 2018 – present Logistics Manager

• Manage the domestic and international movement of client goods with time sensitive efficiency

• Attract new clients and new accounts through direct customer service marketing and sales services

• Cultivate, develop and maintain long term client relationships

• Manage assigned accounts independently with consistent high customer satisfaction Sharp Packaging Solutions, Conshohocken, PA April 2016 – July 2018 Account Coordinator

• Manage various customer accounts for packaging and delivery of controlled and non-controlled pharmaceutical products

• Assume a leading role in the coordination and management of client pharmaceutical packaging delivery for multiple accounts

• Manage client accounts to ensure product packaging occurs on time, on strategy and on budget

• Lead weekly formal presentations to upper management team to present account data analysis, marketing strategies and tactical planning process

• Maintaining ongoing professional communication between the company and the customer regarding status of orders, project delivery and all related information

• Sales liaison for the planning and customer interface of customer products Ferrandino and Son, Inc., Norristown, PA October 2014 – March 2016 Account Manager/ Logistics

• Effectively manage client service requests and accounts both via the phone and email

• Troubleshoot issues with client for immediate resolution – problem solving is business critical

• Proficiently meet the demands of multiple external and internal clients – effectively interact with all levels of management

• Provide timely and effective follow through utilizing astute organization and communication skills

VOTG North America, West Chester, PA September 2013-October 2014 International Import/Export Coordinator

• Manage and maintain procedures for receiving and delivering tankers, flammable and hazardous materials

• Maintain up to date knowledge of customs documentation and regulation for transport of materials via water and land

• Coordinate shipments and importation schedule in time sensitive environment amid complex international regulations

• Create and maintain vendor relationships

• Familiar with inventory management systems

• Understand international import/export laws and regulations COMPUTER SKILLS

• Proficient in Windows Vista, Microsoft Word, Excel, PowerPoint, Access, and Outlook.

• Applied experience in Database Management



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