Human Resources and Talent Acquisition

Heather Keen, PRC

*** ***** ***** *****, *********, TX 78619 • 281-***-**** • *******@*****.***

SKILLS AND CERTIFICATIONS

AIRS Professional Recruiter Certification (PRC) – Jan 2020; SHRM-CP in progress

International Development Studies Certificate, Colorado State University – May 2010

Four years’ of full cycle recruiting including management and redesign of the nationwide talent acquisition programs; vendor management

Salary and contract negotiations; project management; offer letters and onboarding

Implementation of process improvement tools

Excellent team player and independent worker

High-level corporate communications, candidate sourcing, analytics and company presentations

Training applicants on interview tips and leadership on enhancing candidate experience

Branding at career fairs/tradeshows and evaluating competitors for attracting top talent

Inside and outside sales; Affiliate sales

High Level Writing: Ghost, Business, Technical, Advertisement, Social Media, Press Releases, Communications Plans

Pitching to local and national media

ATS, CRM, and analytical tools: Hootsuite, Agile, Greenhouse, Lumesse, SimplyBook.me, Cision, SharePoint, DocuSign, social media platforms, job posting sites

TALENT ACQUISITION AND RELATED EXPERIENCE

Thyssenkrupp Aerospace – Kent, WA Nov. 2018 – June 2020

Lead Corporate Recruiter

Managing nationwide talent program for 500+ employees, spearheading RMAS talent acquisition program for Boeing comprised of hiring 51 specialists in 6 months and resulting in $4.1M value of labor resource in 4Q, promoting diverse hiring initiatives, training Jr. Recruiters, sourcing, onboarding, and designing customized recruiting plans. Sourced and recruited entry level to technical and executive level: Head of PMO, Manufacturing Engineers, SAP Process Managers, Plant Managers, Operational Excellence Managers, QA Managers, Purchasing Managers, HR Managers, SAP Support Analysts, Training Managers, Lean Champions, Accountants, Buyers, Maintenance Technicians, Truck Drivers, Bilingual Customer Service, Accountants, Recruiters, Machine Operators and Material Handlers. Career highlights:

Staffing for Boeing on specialty projects, resulting in award of $300,000 from Boeing; recognized by CEO, Sr. HR Manager, and other leaders for project success. Highest recruiting metrics recorded were in July 2019 with 25 offer accepts in 46 days of requisitions opening

Redesigning team process flow, implementing lean strategies, and creating new metrics to reduce sourcing to onboarding time by 30% resulting in hiring 420+ candidates in 2019

Collaborating with leadership, including Global CEO, to identify high level corporate and warehouse talent and training HR assistants on filling entry level roles

Hosting webinars and meetings for leadership on talent acquisition tools

Collaborating with Finance, Communications, HRBPs, Operations and Marketing departments in North America and in Germany to audit talent acquisition costs, discover internal talent, and engage in branding strategies

Influencing and consulting management on compensation, hiring market trends, candidate negotiations, onboarding best practices, and interview tips

Engaging with community by hosting mock interviews for new graduates and educating veterans on career.

LivePerson – Seattle, WA Aug. 2018 – Nov. 2018

Contract Recruiter/HR Coordinator (Contracted through ZeroChaos)

Supporting the Recruiting and HR Departments and onboarding new hires for the Global Product and Technology Team. Career highlights:

Working with over 40 hiring managers globally to schedule interviews and obtain feedback on qualified technical candidates

Streamlining the onboarding process and working with new hires for the completion of offer letters, I9s, W4s, and background checks resulting in 20 new hires per week

Recording weekly recruiting metrics and creating reports for leadership

Managing records for Operations and Finance featuring the referral program, travel expenses, and employee offers

Served as SME for Greenhouse ATS to support full cycle recruiting

Heather Keen Resume, Page 2

Thyssenkrupp Aerospace – Kent, WA Jan. 2018 – Aug. 2018

Contract Corporate Recruiter (Contracted through Acara)

Managing nationwide recruitment program and hiring top talent from entry level to supervisory positions for Boeing and Rolls Royce. Career highlights:

Full cycle recruiting and managing 75+ requisitions

Conducting phone screens and scheduling 20 interviews per week, resulting in employment of 275+ applicants in 2018.

Managing ATS Lumesse, LinkedIn, Craigslist, and Indeed to source talent

Consulting with leadership on recruiting solutions, preparing recruiting risk assessment documents, and analyzing talent acquisition metrics

Managing staffing vendors including negotiating agency contracts, supervising temp contracts, and reconciling conversion billing for payroll.

Maintaining records for internal promotions, rehire eligibility, and referrals

Promoting employment opportunities for career fairs, veterans, schools, WorkSource, and rehabilitated workers

Allegis Transcription Services – Renton, WA June 2016 – May 2017

Recruiting Coordinator/Coach

Hiring and coaching top transcription talent for insurance customers nationwide. Career Highlights:

Engaging in full cycle nationwide recruiting and coaching 5 new hires weekly

Overseeing applicant status and conducting quality assurance of transcription samples to determine the top 2% of applicants

Organizing interview schedule for recruiting team, conducting 20 interviews weekly, and extending hiring contracts

Recording recruiting metrics and redesigning independent contractor coaching program which resulted in saving 25% of company coaching costs

Managing job posting sites and directing new talent to open positions

Implementing lean tools to facilitate sourcing, interviewing and onboarding

T-Mobile – Bellevue, WA Apr. 2015 – Oct. 2015

Contract Corporate Communications Specialist (Contracting through Robert Half)

Creating a communications strategy between Supply Chain leadership and suppliers/employees to increase engagement and implement communication best practices. Career Highlights:

Creating communications for over 160 suppliers to enhance their procurement process

Developing communication strategy roadmaps, high level reporting and presentations

Assisting with the design, organization, and launching of a new and user-friendly SharePoint

Representing the PSCO department in shared services meetings

Platypus Media and Design – Redmond, WA

Account Manager/Sales Consultant Jan. 2014 – Apr. 2015

Conducting 75 cold calls daily to BBB business owners nationwide for customized online advertising strategies and to develop vertical sales opportunities. Career Highlights:

Managing and monitoring up to 40 online client advertisement campaigns daily; Won award for closing 24 projects in a week

Creating video scripts, business informational pieces, client proposals and branding plans

Managing client account information in CRM Gateway platform containing 10,000 clients

Meeting and exceeding monthly sales goal by 10% - 20%; First Seattle Marketing Consultant to reach sales goal in first month of employment

Creating and teaching a company-wide training program on sales tactics, building business rapport and utilizing social media

Successfully forming an affiliation with Northwest Society of Interior Designers

EDUCATION

M.S., Public Communication & Technology, Colorado State University June 2013

B.A., English Writing and Culture, Louisiana State University Dec. 2006

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