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SOARES, José Guilherme Carvalho de Sousa

Date of Birth: 29/09/1992

Na onality: Portuguese / Mozambican

Phone number: +351-***-***-***

E-mail: adhkql@r.postjobfree.com

R. da Paz, No. 63, 1ºDto. 1200-320 Lisbon, Portugal. Professional Experience

May 2019 – April 2020

Hifly. R. La no Coelho, No. 1, Hifly Building. 1050-132 Lisbon, Portugal. Cabin A endant.

● Opera ng flights for different clients, under Wet Lease and ACMI regime;

● Service in Economy and Business Class;

● Prepara on of the cabin for flights (security, safety and pre-flight checks);

● Boarding/disembarking and safety du es;

● Customer service.

December 2017 – November 2018

Ryanair. Stansted Airport – Bassingbourn Rd, Stansted CM24 1QW, United Kingdom. Cabin Service Agent (Junior Cabin Crew).

● Prepare cabin for a flight (security checks, pre-departure inspec ons on safety equipment);

● Boarding/disembarking and turnaround du es;

● Safety du es;

● Customer service (onboard sales: catering and duty free);

● Daily paperwork (In-flight report, bar counts, money counts). September 2014 – September 2017

Pedaços de Aventura Lda. Parque Palmela – Av. Marginal, Cascais, Portugal.

( h p://www.pedacosdeaventura.com/ ) +351-**-***-**-** – Raquel Ramos Monitor in recrea onal sports ac vi es (treetop ac vi es, climbing), birthday par es, team buildings and vaca on camps; building the company’s website; training new monitors; monitor team coordina on.

Educa on and Training

February 2019 – March 2019

Cabin Crew Conversion Course – Hifly Academy – Lisbon, Portugal.

● Airbus A330/40 and A321: Doors and exits; Passenger briefings; Safety drills; Evacua on Procedures; Safety and Emergency Equipment; Crowd Control procedures;

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● Standard Opera ng Procedures;

● Security and Unruly Passengers;

● Fire training;

● Dangerous Goods;

● Service On-board.

October 2017 – November 2017

Cabin Crew Training Course – Ryanair Training Center – Bergamo, Italy.

● Ini al (CRM – Crew Resource Management; General Avia on Knowledge and Regula ons; Passenger handling; First Aid; Theory of Fire and Smoke; Survival);

● Conversion (Boeing 737-800: Doors and exits, Safety equipment; Passenger briefings; Safety drills; Evacua on procedures; Crowd Control procedures);

● Security;

● Dangerous Goods;

● Customer Service and Sales training.

2012 – 2016

Degree in Leisure Management and Tourism Entertainment – Escola Superior de Hotelaria e Turismo do Estoril – Estoril, Portugal. 2007 – 2010

Graduated on Social Sciences and Humani es (Grade 12) – Escola Portuguesa de Moçambique – Centro de Ensino e Língua Portuguesa – Maputo, Mozambique. Personal Skills

● Posi ve a tude;

● Passionate about work, dependable and commi ed with providing a service of excellence;

● Enthusias c, knowledge-hungry and quick to assimilate informa on and new concepts;

● Highly adaptable and resilient;

● Easygoing person with good interpersonal skills;

● Cultural sensi ve and respec ul with co-workers and customers;

● Loyal and dedicated, with an excellent work record. Languages

● Fluent in Portuguese (mother tongue), English and Spanish;

● Beginner in French.

Computer Skills

● Independent user of Microso Office (Word, Excel, PowerPoint, Access);

● Basic knowledge on the Geographic Informa on Systems so ware ArcGIS ;

Contact this candidate