adhkqb@r.postjobfree.com

804-***-****

Gloucester, VA ***72

JOYCE

WRIGHT

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Effectively manage personnel and business operations to handle demanding full service restaurant needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations.

PROFESSIONAL SUMMARY

Rappahannock Community College

Saluda, VA • 06/2012

Associate of Applied Business: Busi

ness Administration

SKILLS

• Regulatory Compliance

• Inventory Management

• Budgeting

• Staff Scheduling

• Recruitment

• Cost controls

• Conflict resolution

• Strategic Planning

Kitchen equipment operation and

maintenance

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• Safe food handling

• Team Building

• Team Management

• Operational Improvement

• Business Operations

• Scheduling

• Budgets

EDUCATION

Ruby Tuesday - Restaurant General Manager

Williamsburg, VA • 06/2018 - 03/2020

Tucano's Brazilian Grill - Restaurant Manager

Newport News, VA • 08/2017 - 06/2018

The Greene Turtle - Restaurant Manager

Hampton, VA • 11/2016 - 08/2017

Ruby Tuesday - Restaurant Manager

Gloucester, VA • 07/2014 - 11/2016

Water Street Grill Inc. - Restuarant Manager

Yorktown, VA • 06/2013 - 07/2014

Au Bon Pain - Restaurant Manager

Williamsburg, VA • 03/2012 - 06/2013

WORK HISTORY

Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

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Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.

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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

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Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

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Organized special events in restaurant, including receptions, promotions and corporate luncheons.

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Organized special events in restaurant, including receptions, promotions and corporate luncheons.

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Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

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