Service Representative Customer
Resume:
BEATRIX Y. ENRIQUEZ
*** ********* ***** **********
**********@*****.***
CAREER OBJECTIVE
To obtain a full time position in an organization which professional working environment and enables me to develop my skills while Meeting Corporation’s goal. WORK EXPERIENCE
Infocom technologies
Customer service representative/ Process Associate February 09 2018 to april 09 2019
● Products and services department ( 4 months)
● Billing department ( 5 months)
● Technical department ( 3 months)
● Sagip / Offboard department ( 2 months)
One call solutions
Customer service representative
February 10 2020 to September 25 2020
Duties and Responsibilities:
● Answer call and respond to email
● Handle customer inquiries both telephonically and by email
● Research required information using available resources
● Manage and resolve customer issues
● Enter new customer information
● Identify and escalate priority issues
● Follow up customer calls if necessary
● Document all call information according to standard operating procedures
● Route call to appropriate resource
PERSONAL SKILLS
● Proficient in Microsoft office productivity tools (word and outlook)
● Has a god grasping power ability and can work under pressure
● Team player, goal oriented, self-driven and self-motivated, dedicated and hard working EDUCATIONAL ATTAINMENT
● TERTIARY LEVEL ( Urdaneta City University )
Bachelor of science in criminology ( 2011-2017 )
● SECONDARY LEVEL ( Our Lady of Mount Carmel Academy 2007-2011) PERSONAL DATA
Date of birth: August 19 1995
Age: 25
Place of birth: Agoo La Union
Height: 5’4
Father: Raul Enriquez
Mother: Julieta Enriquez
Religion: Roman Catholic
Sex: female
Civil Status: Single
CHARACTER REFERENCES
Jhanzeal Dean Cabalero
Central manager ( one call solutions)
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