Assistant Manager
Resume:
Madraai Isaac Mohohole
********************@*****.***
079-***-**** / 072-***-****/ (011******* / 33)
Alt Address: 1008 Mofolo Avenue Street 1819
Home **** ******** **reet Mamelodi West Section M, Pretoria, 0122 PROFILE
Currently a Training Administration Coordinator at Maccauvlei Learning Academy working as a Training Coordinator Assistants from a background of Call Centre Agent, Reception, General Admin Assistant, Data Capturing, Registry Clerk Leanership and Labour work. Has ambitions to grow within the Training Department short term goal is working towards being a Training Coordinator then branch into ODETDP structure on Research and Development Department to use Administration as a base of my core function to solve, improve work flow and most important to satisfy clients expectations. Eager to learn, assist, train and find better ways to improve Customer Service Excellence. Cover Letter and Psychometric Assessment available on request Career path & Work Experience
June 2018 to Currently: Training Administration Coordinator Receive, Dispatch and collect portfolios of evidence (Poe’s) and study material from Assessors and Facilitators, order-courier study material.
Capture & Upload results on Excel-spreadsheet and Learner Management System(LMS), assign Online-learners to Assessors, assist in creating pathways, pulling-cleaning training and Master Reports, Create Events, Reset Password for learners, Create Subgroups, Send results, Statement of Results, Learner Assessment Guides (LAG), Print, Scan and Generate Certificates for ODE TDP and SABPP
Enrolments and Achievements on ETDP and SABPP (LMS) Retrieve statements of results, assist QA with preparation for internal and external verification and moderation process.
Train Administrators
Arrange and “Chair” meetings for Coordination, Panel Presentation, Board meetings, Financial Revenues
Update Training Reports
Reception assistant,
Building Maintenance personnel
Process Invoice
Assist Training and Quality Coordinators
June 2017 – May 2018 Call Centre Agent @ MTN (CCI) Inbound queries (load airtime, billing, blacklist, sim swaps, ussd codes, subscriptions, portals, internet-network, vouchers, barring’s, promotions
Outbound (Follow up): service-complaints, referrals, system error, emails. Aug 2014 – March 2017 Data Capture/Admin Assistant @ (Right to Care & CHAPS) Capture patient documentation on forms, registry, excel sheets. Filling system to compile records and assist with reports and statistics. Coordinate patient transfers
Verify and clean patient data
Assist with any other related-unrelated duties.
Fieldwork awareness (Events, Door to door, Schools, Clinics, Malls-Complex) 2012 Feb – Feb 2014 General Worker @ Rainbow (Phakisa) Up-Offload goods
Housekeeping
Assist with ordering stock from receipt received and ton measurements Stock rotation
Prepare orders.
Assist lab assistance in sample collection.
July 2010 - Dec 2011 Registry Clerk @ Dep of Social & Development Receive, Sort, Open Mails, Merging Files, Retrieval & Safekeeping of Files & Mails. Capture mails, files on excel, updating appeal files Registering and posting of out-going mails, filling system Verifying all documentation and files.
Assist with any other relevant administrative duties. Learning & Educational back-round
Phateng Comprehensive School
Matric
Best Thought Trading Project
Contact Centre Operation Certificate
FPD
Tier.net, Basic Computer and Skills training
Maccauvlei Learning Academy
Training Coordinator Certificate
Dynamic Development Institute
First Aid Level 1
Achievements-Awards
Employee of the year (Above and beyond the call of duty)2019 Duct Tape (Being able to fix almost anything)2019
Rookie of the year (Doing a rock star job)2019
Running with the Bulls (Excellent customer satisfaction and closing business deals)2019 SKILLS AND COMPETENCIES
Time management, communication, Service excellence, Proactive, Telephone, public and customer relations, leadership and supervise, data capturing, Microsoft office, assertiveness Hobbies and Interests
Sports, radio, music, documentary, stand-up comedy, movies, series. References
Mrs. Paula Teigao
Practice Leader OD ETDP & HRM (Manager)
Maccauvlei Learning Academy
*******@**********.**.**
Mrs. Arini Vlotman
Training Coordinator (Supervisor)
Maccauvlei Learning Academy
********@**********.**.**
Mrs. Gugulethu Khumalo
Quality Assurance Coordinator
Maccauvlei Learning Academy
**********.*******@*****.***
Mr. Tumelo Rakosa
Team leader
MTN (CCI)
******.******@***.***
Mr. George Maroane
Senior Administration
CHAPS and Right to Care
Mrs. Mandy Aphane
Manager
CHAPS
I Madraai Isaac Mohohole confirm the info above is accurate, honest and fair, should you have any questions or need clarity please feel free to contact me or references above. Thank You for taking the time to consider my resume
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