Operations Coordinator

MARIA ZAGAYNOVA

Tel: 347-***-****/ Email: *****.*********@******.****.***

EDUCATION

Baruch College, Zicklin School of Business, CUNY New York, NY

Bachelor of Business Administration May 2019

Major: Operations Management GPA: 3.09 / 4.00

Coursework: Service Operations Management, Business Decision Models, Operations Planning Systems, Business Process Analysis, Fundamentals of Business Law, Principles of Accounting, Principles of Finance, Business Communication

PROJECTS BARUCH COLLEGE

Case Study, Operations Planning System, Baruch College May 2018

Compiled new schedule of Manhattan Chase Bank for the minimum labor cost using a Sensitivity Report of Excel Solver

Achieved goal by minimizing personnel cost subject to meeting or exceeding the hourly workforce requirements and constraints

Business Policy, FedEx Company Analysis Project, Baruch College September 2016

Researched financial statements such as the company’s annual reports from online database

Calculated financial ratios and made graphs to analyze the company’s profitability, liquidity, solvency and efficiency

Utilized SWOT, Porter’s Five Forces Model and PESTEL to do internal and external analysis

Coordinated with four team members and wrote 60-page report, presented to a group of 30 using PowerPoint

WORK EXPERIENCE

Guest Relations Officer/Logistics Coordinator May 2010 – August 2010 Russian Commercial Bank Limassol, Cyprus

Ensured that all travel needs were met within the constraints of the travel budget and in compliance with the company guidelines and policies

Assisted in the organization and execution of PR initiatives and other corporate events

Identified and obtained necessary documentation such as passports, visas, or other clearances if required

Assisted executives and company visitors to resolve any disputes or related issues while on travel/visit

Responsible for arranging hotels, flights, transportation, restaurants and entertainment for executives and company visitors

Fashion Assistant May 2009 – May 2010

Maskita Hotels LTD Limassol, Cyprus

Ensured all guest inquiries and concerns were followed up and resolved in a timely manner

Encouraged and supported office stuff to facilitate team member development to their fullest potential

Guest Service/Casino Host September 2006 – September 2008

Carnival Cruise Lines Miami, Florida

Organized and coordinated office operations and procedures to achieve effectiveness and efficiency

Managed guest feedback and concerns, addressing issues before escalation

SKILLS

Proficient in Microsoft Word, Power Point and Excel, AnyLogic Simulator

Languages: Fluent in Russian

ACTIVITIES

Yoga, surfing, snowboarding, outdoor activities, traveling

Contact this candidate