ESLIN RICHARD BOUT

**/*** *********** *****, *******, Ambattur, Chennai 600058.

Mob: 733-***-****; Email: adhkfn@r.postjobfree.com

A hard working, service-oriented professional recognized as an enthusiastic team player dedicated to enhancing organizational goals and objectives with more than quarter century of service in Travel Industry.

A Hospitality professional with a diploma in Travel Management with more than quarter centuryof experience.

Personable and polished, possesses excellent customer relationship skills and has successfully provided a high quality of service prompting customer loyalty and retention.

Determined success in Business Development and market expansion besides ensuring cost effective operations of a very high calibre.

Convincing communicator and possesses the ability to lead from the front and mould and guide large teams to higher levels of performance.

Ensure high-quality customer experience, analyzing CSAT (Customer Satisfaction), enriching customer satisfaction, while adhering to the work processes.

Proficient in achieving corporate objectives, demonstrating and implementing commercial discipline in the business operation.

An innovative leader possessing demonstrable communication, interpersonal, team management and conflict management skills.

Areas of Expertise

Crisis Management

Trouble shooting

Customer service management

Team Management

Ticketing & Reservation

Regulatory compliance

Persuasion, Negotiation & Closing Skills

Flexible and adaptable

Problem solving & conflict resolution

CorporateSale

Career Profile

Organisation

Designation

Duration

Starline Travels Limited (Bangalore)

Sr Travel Counsellor

June 2019 to date

International Travel House Ltd (Contract Basis)

Sr Travel Counsellor

Feb 2017 – June 2018

PL Worldways Ltd.

Travel Counsellor

July 2015– 31st Dec 2016

Shakthi Tours & Travels

Travel Consultant

Jan 2014 to June 2015

Riya Tours & Travels India Pvt Ltd, Chennai

Sr.Travel Consultant

Sep 2011to December 2013

Riya Tours & Travels India Pvt Ltd, Chennai

Sr.Travel Consultant

Sep 2011to December 2013

Uranus Travel & Tours LLC, Dubai. (Employment Visa)

Business Trvl Consultant

Nov 2004 – August 2011

Al Ahli Travel & Tourist Agency, Dubai. (Visit Visa)

Travel Consultant

Aug 2004 – Nov 2004

Trans Arabian Air Services, Al Ain (GSA QR)(Visit Visa)

Ticketing Agent

Sep 2003 – Mar 2004

Deccan Air Services (P) Ltd., Chennai

Travel Executive

Sep 1998 – Dec 2002

Qatar General Petroleum Corporations, Messaieed. (short term basis)

Senior Clerk

Nov 1997 – Aug 1998

Regency Travel & Tourist (WLL), Mesaieed Br, Qatar(short term basis)

Rsvns&Tktg Off

Jun 1995 – Aug 1995

Deccan Air Services (P) Ltd., Chennai

Travel Executive

Oct 1990 – Oct 1997

Profile as Senior Travel Counsellor

Worked as Implant Staff at Aban Offshore Group of Company. Handled the ticketing of the Crew Members for the various Rigs located all over the world. Also handled the travel arrangements for the Expat Crew from North & South America, South Africa, Australia and Far East Asia.

Profile as Travel Counsellor

Was responsible for the Coordination of ticketing for Coimbatore, Calicut and Cochin branches. This required interaction with the Clients which belonged to the above branches. Single handedly handling the entire ticketing operations of the said branches.

Profile as Business/Corporate Travel Consultant

Provide visionary leadership in assessing client have needs and strategically positioning plans to achieve specific objectives.

Promoting products and services to corporate clients; generating leads and initiating sales.

Drive high value through optimal customer interactions.

Handle all ticketing and reservation requirements of the client.

Profile as Travel Consultant

Addressed customer inquiries (trough phone); interpreted and delivered information; proposed suggestions; provided guidance and resolved conflicts.

Handled all ticketing and reservation related requirements.

Profile as Ticketing Agent

Coordinated with the GSA for all their ticketing, hotel, reservation, transfer etc related requirements.

Profile as Travel Executive

Efficiently handled all the domestic and international reservation of the Indian Airlines through the Amadeus and Galileo Systems.

Successfully led a team of travel professionals providing services related to visa, foreign exchange, eurail etc.

Liaison with the offices in Mumbai and Delhi.

Coordinated with the local & international operators, to organise sightseeing tours.

Profile as Senior Clerk

Dealt with the Contracts Section of the Maintenance Department with all office correspondence related issues.

Prepared all Contract related documents.

Monitored all reports of various departments under the control of the Gas Processing and Distribution Department.

Prepared the minutes of the meetings.

Trainings/Courses Attended

Completed a training program on Automated Ticketing (Amadeus), Chennai India.

Attended a workshop on Billing and Settlement Plan (IATA).

Completed a training program on Reservations and Ticketing conducted by Galileo.

Excellent working knowledge of MS Office and MS Dos.

Education

Completed Diploma in Travel & Tourism from Asia and Gulf Management Training, Dubai. (IATA Authorized Training Centre).

BA (Literature), from Madras University. (2 years)

Personal Particulars

Date of Birth: 23rd December 1970; Languages Known: English, Tamil and Hindi, Malayalam

REFERENCE

Will be provided on request.

Contact this candidate