Customer Care Assistant

KHOLOUD MOUMEN

TEL: +971-*********

Email: ****************@*****.***

MARITAL STATUS : Single

DATE OF BIRTH : 29/01/1998

NATIONALITY : Moroccan

CURRENT ADDRESS: Street 7, Building 170, Discovery Garden – DUBAI LANGUAGES : ARABIC : Mother tongue

ENGLISH : Fluent

FRENCH : Fluent

OBJECTIVE: To be able to work for a reputed organization where my knowledge, skills are utilized and to further develop myself professionally to a company that offers career opportunities and enhancement. I am a customer-focused person with an outgoing personality and I provide a positive attitude, determination to any position, hard working and always ready for challenge. EDUCATION

BOUCHAIIB DOUKKALI SCHOOL: (2015)

Baccalaureate in modern literature (High school)

PROFILE AND SKILLS IN BRIEF

Very good Command over English, Arabic, French & Excellent in self Correspondence

- Excellent in Public Relations & Customer Care

- Fast learner, Good interpersonal Skills and willing to travel

- A good Team player, creative, responsible and flexible

- Posse’s high level of creativity and determination to succeed

- Friendly, honest and sociable with pleasing manners

- Disciplined, hardworking and well Organized

- Diplomatic and having excellent problem solving skills PROFESSIONAL COURSES/ TRAINING

INFOHAS AVIATION INDUSTRY INSTITUT: (2018 – 2019)

Safety And Emergency Procedures / First Aid / Crew Member Coordination And Communication

/Aviation Rules And Regulations /

HIGH TECH CENTER: (2017)

(MICROSOFT PACKAGES)

MS Windows / MS Word / MS Excel / MS Power Point / Communications – Email & internet Basic Concept of Networking

CUSTOMER SERVICE COURSE: (2019)

Gotcha Customer service (Dubai Duty Free Training Dep) CULTURAL DIVERSITY AND HARMONY: (2019)

Positive Intergroup interaction training (Dubai Duty Free Training Dep) EMPLOYMENT / EXPERIENCE

DUBAI DUTY FREE

(Dubai international airport) : Sales assistant.

Since March 2019 until Current.

Greeting customers who enter the shop, Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Giving advice and recommendation on product selection to customers. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Attaching price tags to merchandise on the shop floor. Receiving and storing the delivery of large amounts of stock.

AL FAKIAH:

(Events planning) : Receptionist.

Since June 2018 Until September 2018.

Meet with event stakeholders to gain an understanding of the event's purpose and goals. Outline the scope of the event, including time, date, location, and budget. Scout and inspect event venues.

Work with vendors to get bids and determine best fits for the budget and goals of the event. Negotiate and manage vendor contracts.

Coordinate event logistics and services, including technology and equipment needed to run the Event, food, drinks, transportation, lodging, and more.. Manage the budget and ensure event stays within guidelines; ensure vendors are paid SAMBUCA

(Restaurant) : Waiteress.

Since June 2017 Until September 2017.

Manage guest queries in a friendly, timely, and efficient manner. Serve alcoholic/non-alcoholic beverages in conjunction with liquor regulations. Ensure knowledge of menu and all products.

Ensure mis-en-place is well stocked at all floor stations. Ensure food and beverage orders are of a consistently good standard and delivered on time. Practice grooming standards including uniform dress code, cleanliness and personal hygiene. INTERESTS

Cooking,Traveling, Makeup, Swimming, Hosting parties, 3

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