Customer Service

Jjemba Frank

STOCK KEEPER

Hardworking and enthusiastic Ugandan individual with 5 years of specialization in Customer Service, Ability to learn new tasks quickly and proficiently while developing positive relationship with customers to ensure business growth. Representing a friendly and professional demeanor at all times. Seeking to join a progressive organisation as a Stock keeper where I can utilize my unique skills. Am a conscientious person with a precise approach to work which has produced excellent results to date. *************@*****.*** +971********* DEIRA, DUBAI 01 January, 1995 WORK EXPERIENCE

STOCK KEEPER

SIRUS CLOTHING AND MANUFACTURING

02/2019 - 10/2020, Address;Al Quoz Industrial Area 3,UAE

****@*****.**

Answered questions regarding procedures and resolves discrepancies regarding receipts, deliveries, warranties, repairs and surplus property.

Responded to over 80 customer calls daily and solved 90% of their concerns.

Proposed new and appropriate marketing and customer satisfaction technics in 2019 thats to say loyalty programs, discounts among others.

Forecasted supply and demand to prevent overstocking and running out-of-stock (OOS).

Maintained a customer satisfaction rate of 95% for 2020. Carried out retention calls with unsatisfied customers, convincing 20% of them to keep shopping with our company. Ensured that purchases do not exceed budget Classify and store items in the warehouse on a daily basis as per shop procedure in order to ensure timely finding and release of products. Contact: MR JORUM - 058*******

STOCK KEEPER

JOANNA FASHION

12/2016 - 12/2018,

Located in: Awad Ahmad Al Jazairi Building Address: Plot no. 86, Al Wahda St., First - Sharjah Website : www.joannastores.com Verified inventory computations by comparing them to physical counts of stock, and investigate discrepanciesor adjust errors. Maintained proper documentation processed for the receipt of the goods and supplies.

Ensured the timely dispatch of the goods to the appropriate destinations.

Coordinated and synchronised work functions with the vendors, suppliers and other internal divisions of the establishment. Issued or distributed materials, products, parts, and supplies to coworkers, based on information from incoming requisitions. Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Contact: MR. KAKOOZA JIMMY - 054*******

SKILLS

Ability to Problem Solve & utilize Critical Thinking Skills. Extremely Hardworking, Flexible, Dependable & Punctual Excellent Team Player & Leader with great Adaptability skills

Outstanding Interpersonal, Communication & Computer skills

Excellent Time Management and Listening skills

Delivers outstanding Customer-Centered Care & Service. Detailed, Compassionate, Professional, Safe, & Energetic EDUCATION

BUSINESS ADMINISTRATION

NDEJJE UNIVERSITY KAMPALA - UGANDA

08/2014 - 10/2017, KAMPALA - UGANDA

INFORMATION TECHNOLOGY.

UGANDA INSTITUTE OF INFORMATION AND

COMMUNICATION

08/2016 - 09/2017, KAMPALA - UGANDA

LANGUAGES

ENGLISH

Full Professional Proficiency

LUGANDA

Full Professional Proficiency

INTERESTS

Volunteer Work/Community Involvement.

Getting work done with out delay.

Achievements/Tasks

Achievements/Tasks

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