Engineer Service

SARAVANAN.P.R.

Mob - +91-979*******

Mail ********@*****.***

Profile Summary

DECE BCA Graduated professional with 10+ years of work experience in Service field.

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Solution-Based Service approach and Customer-Centered Focus are my key strength.

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Well practiced in Service Centre Handling, Service Partner Management, Stock Management, Client Relationship, Decision-Making, planning Quotas and Goals, Training team.

Education

Bachelor of Computer Science (BCA) – Madras University, Chennai, Passed out- 2007, with 1st Class.

Diploma in Electronics & Communication Engineering (DECE) Board of Technical education, Tamil Nadu. Passed out – 2002, with 1st Class.

XII STD in Kingston Matriculation Higher Sec School, Vandavasi. Tamil Nadu, Passed out – 2000,with 1st Class.

X STD in Govt, Boys Higher Secondary School .Vandavasi. Tamil Nadu. Passed out – 1998,with 1st Class.

Achievements

Mobile Force - NOKIA Authorized Service Centre:-

Got NOKIA Online certification for few models for Best L2 Repair Skills.

Got NOKIA Online certification for ESD Training and Soldering.

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Huawei Telecommunication:

Tamilnadu Circle Star performance certificate got from HUAWEI for the year of 2011

Best Performance Certificate got from Huawei HQ for the year for 2011.

Best Performance Certificate got from Huawei India Management for TATA Rework Project

Best TATA Rework Project Handler certificate got from Huawei Chennai Team.

Attended TTT Training at Huawei HQ Shenzhen china on Dec 2018

Career Snapshot

Technical Manager

Huawei Telecommunication India Pvt Ltd 2018-2019(May)

Assistant Manager South Regional India

ZTE Telecom India Pvt Ltd, 2015-2018

HLRC Repair Engineer - Telecom 2010-2015

Huawei Telecommunication India Pvt Ltd,

Technical Support Engineer Telecom 2008-2010

Hong Kong Excellence Technology India Pvt Ltd,

Service Engineer Telecom 2004-2006

Mobile Force Authorized NOKIA Care Centre

Production Engineer IT Hardware 2003-2004

H.C.L PERIPHERALS

Proven Job Role

Technical Manager Huawei Telecommunication India Pvt Ltd.

Job Responsibilities:

Handling PAN INDIA Technical issues both Offline team and Online team.

Preparing NPI Readiness for Upcoming Launch models.

Monitor Repair Quality of Service Centers and Conduct Audit.

Monitoring the Output Quality and Batch Failure and driving the action with RnD team based the top issues reported in the field

Driving the improvement by doing functional failure analysis (DOA/DAP) detected in Flipkart and Amazon Ware house During Inspection

Spare part planning for new Launch products.

Frequent Interact with R&D team for technical solution

Attending the Product and Repair training conducting by Huawei on monthly basis.

Conducting Technical Training to ASC-E s / ASC-M s on Monthly basis on NPI & Tech issues and Solving repair engineer questions/problems across a broad environment

Provide ASC-E Repair quality health report to management on weekly basis and drive continuous improvement in all aspects of the job.

Taking care of Huawei software s Issuing software s to service partners

Monitor Service partners Repair rate / Bounce / NFF / FFR + Spare Consumption.

Providing Repair guide and QC process for new product introduction to all partners.

Cross checking the Partners Repair Data uploaded in TCS for claim.

Conducting Technical Audit @ Service Centre s.

Assistant Manager South Regional India ZTE Telecom India Pvt Ltd.

Job Responsibilities:

Handling Service Partners like Hong kong Excellence technology / ESS(Redington) / Bright Point / Hybrid technologies / IT tech.

Providing Technical Support for L3 / L4 Repair centre & Conducting Technical training for ASC s..

Monitoring Field Call closure at ASC.

Follow up ASC to pull back the defectives with the help of service partners.

Achieving the Call Closure TAT.

Monitoring the FFR / Bounce Ration of ASC & L3 / L4 Repair Centre.

Monitoring Spare consumption at ASC / L3 /L4

HLRC High Level Repair Center Engineer Telecom - Huawei Telecommunication India Pvt Ltd, - Chennai.

Job Responsibilities:

Handling L3 and L4 Repair Centers PAN India.

Partners HLRC like Redington, RSI, Pacetel, Salora, Dixon, and Hongkong Excellence Technology.

L4 Technical support for all Huawei Smart phones, Media Pad, CDMA/WDCMA Data cards, Smart phones / Tablets / STB, etc

Conduct Technical Training to partners / high level Repair Centers.

Taking care of Huawei software s.

Attending the training conducting by Huawei on monthly basis.

Monitor Service partners Repair rate + Spare Consumption.

Providing Repair guide and QC process for new product introduction to all partners.

Cross checking the Partners Repair Data uploaded in TCS for claim.

Weekly twice inspecting the Partners HLRC.

Spare part planning for new products.

Achieving the said repair target.

Handled Operator Rework Project.

Technical Support Engineer Telecom - Hong Kong Excellence Technology India Pvt Ltd, Chennai.

Job Responsibilities:

Servicing of mobile phones up to L4 level of Haier, Huawei, CDMA mobiles, FWP.

Components level servicing like SMD Tech IC s, few BGA components,

Microchips and passive components by using hot air blower and soldering station.

Reballing IC s. Microchips and components using HAKKO Station (Hot Air Blower) by varying the temperature and speed of the air.

Capable of Removing and fixing glued IC s.

Analyze the various issues and troubleshoot the defect Pcb s,

Repair the BGA IC s.

Repair the all-small component,

To maintain the repair and analyze station ESD s,

To maintain the ESD record for all

Training provide to Team on weekly basis.

Service Engineer Telecom - Mobile Force Authorized NOKIA Care Centre Chennai.

Job Responsibilities:

Servicing of mobile phones up to L2 level of NOKIA GSM/CDMA.

Components level servicing like SMD Tech IC s, few BGA components, Microchips and passive components by using hot air blower and soldering station for the above branded mobile phones.

Providing Customer technical support for Data connectivity, PC synchronization and Accessories attachments.

Internet configuration between mobile & PC using GPRS connection.

Downloading service software s and training manuals from the service partner website and updating service job sheets in Namscare and uploading in ECH.

Attended service training conducted by Nokia.

Deliverables:

Followed L2 centers provide 1 day TAT for end customers L2 level repairs

Followed L2 centers provide 3 day TAT for end customers L3 level repairs

Weekly meeting with state circle head of Nokia, minutes of meeting to be circulated representative to resolve customer complaints

Production Engineer IT Hardware - H.C.L PERIPHERALS Pondicherry.

Job Responsibilities

Worked as a Production Engineer in Monitor and Keyboard Production,

Color Monitor Production:

Handled Voltage Checking, Color Alignment, Trouble Shooting,

Quality Checking, Handled ESD Precautions and Procedure,

Keyboard Production

Stuffing of Passive components, Quality Checking, Trouble shooting Plunger fixing,

Handled Manual Soldering, Final Quality Control.

Personal Details

Nationality

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Indian

Date of Birth : 24th Jun, 1981

Marital Status : Married

Languages : Tamil, English.

Declaration

I declare that the information furnished above is correct to the best of my knowledge and belief.

P.R.Saravanan.

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