Engineer Analyst

Anupriya K

**,*** ***** ** **** nagar Pattabiram

Chennai-600072 Tamilnadu India.

Email Id: *********@*****.***

Contact No: +91-875*******

Objective

Looking for another challenging career which demands the best of my professional ability in terms of technical and analytical skills, and helps me in broadening. Education

Master of Business Administration in HR - 2020

Aggregate - 6.45 GPA

University of Madras

Chennai

Bachelor of Science (B.S.C) in Computer Science - 2017 Aggregate - 82 %

Dr M.G.R. Janaki College of Arts and Science (Affiliated to Madras University) Chennai

Higher Secondary Certificate (HSC)-2014

Aggregate - 89 %

St, Anne`s Girls Higher Secondary School

Chennai

Secondary School Leaving Certificate (SSLC) - 2012 Aggregate - 94 %

Wisdom Matriculation School

Chennai

Experience

Css Corp Pvt Ltd

Quality Analyst ( May 2020 – Current )

Duties and Responsibilities

Listened to recorded calls and provided feedback to Operational Management.

Identified calls failing to meet standards while identifying gaps, or incorrect procedure documentation.

Provided internal compliance, policy and procedure, and professional conduct reporting to Operational and Quality management. Aided in the implementation of Quality Specialist training.

Understood the priority of the organization and evaluated call behaviors for regulatory compliance, adherence to policies and procedures and professional conduct.

Visualized data using Excel and Tableau to deliver feedback on data to client advisors, team managers, and department leaders.

Css Corp Pvt Ltd

Network Support Engineer ( May 2018 – April 2020 ) Duties and Responsibilities

Providing operational support and project implementation for Netgear-based network infrastructure, including switching, cabling, routing, firewall security.

Analyzing network security threats and vulnerabilities and Troubleshooting LAN/WAN connectivity issues.

Analyzed key metrics to measure network product effectiveness. Performed software and hardware troubleshooting for computers, printers and networking equipment.

Promoting network policies, standards and procedures through adherence in daily operational activities.

Ability to apply excellent customer service and communication skills in a demanding, deadline-oriented environment.

Improved process flows and problem resolution by tracking customer interactions and escalation.

Extra and Co-Curricular

Attended internship training program on Big Data, Android and Hardware & Networking conducted by HCL.

Participated on Bug Hunt event in "Niral 15" at Anna University on 2016.

Completed communication skilled course in Barclays in 2016 Personal Traits

Strengths - Quick learner, Positive attitude and Enthusiastic in work

Hobbies - Craft works, Paintings and Listening Music

Languages Known - English, Tamil

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and brief.

Date:

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( Anupriya K )

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