Manager Assistant
Resume:
CURRICULAM VITAE
Narenthiran.M
Nationality-Indian,
Date of birth: 6th May 1989 Country of
residence: India
E-Mail: *****.********@*****.***
Objective: To secure a position as a Hotel and Restaurant Management in the fields of Hospitality Industry and other related fields that would best fit my qualifications and further develop my talents, skills and working experience for continuous career improvement CAREER SNAPSHOT
1 9 years work experience in Hospitality industry on food & beverage services. 2 Ensure total guest satisfaction through prompt and efficient service in a courteous and professional manner, Ability to work under pressure and be able to deal with upcoming situation. 3 Taking a restaurant reservation and reconfirming of reservation. 4 To ensure excellent customer service at all times.
5 A good knowledge of conversant with MS Word, MS-Excel & Internet. English,Hindi,Tamil,Malayalam,Kannada,languages,
ORGANISATIONAL EXPERIENCE
S.No Period Company
Designation
1 2019-2020 Jump In&Out
Coimbatore
Assistant Manager
1 2018-2019 Bankbazaar.com Lead Generation &
Customer
Relationship Officer
2 2017-2018 Mannai Grand Inn
Mannargudi.
Customer
Relationship Officer
3 2015-2017 AA Hospitality PVT LTD,
Bangalore (The Open Box)
Bar Sr. Captain
4 2014-2015 Black Rain Hospitality PVT
LTD,Bangalore (Skyye Bar)
Bar Captain
5 2011-2013 Billion Smiles Hospitality PVT
LTD,Bangalore( south indies)
Captain.
6 2008-2010 Egleton Resort, Bangalore Sr.Steward.
7 2005-2006 Hotel Citizen, Mumbai Trainee
Educational Background:
SI No Period
College/University
Qualification
1 2003-04 Veludayar higher Secondary
school.Thiruvarur,Tamil Nadu
S S L C
2 2004-05 Bharath Institute of Hotel
Management & Catering
technology, Thiruvarur,Tamil
Nadu
1 yrs craft course
(FronOffice management)
3 2005-08 Bharath Institute of Hotel
Management & Catering
technology, Thiruvarur,Tamil
Nadu
DHM
4 2011-2014 Madurai Kamaraj
University,Tamil Nadu
B.SC (Tourism &
Hospitality Management)
Roles & Responsibilities
• Responsible to restaurant reservation and reconfirming of reservation.
• Greet and welcome the guests upon arrival, assign table and lead them to a table.
• Responsible for order taking, filing, assembling and serving all food and beverages in accordance with Standards.
• Ensure all established service standards and procedures of the Restaurant.
• Good telephone manner and excellent organisational skills.
• Suggest and recommend restaurants and bar to the guests and fulfill the guest requirements in the restaurant and bar areas
Current Responsibilities.
Making all the reports. (Daily Sale Reports, Petty Cash,ext)
Maintain the hygienic
Follow the KRA,
Sincerely work on the task and archive on the task.
Concentration on the staff attrition and giving the regular training and giving the support to teach.
Briefing the team on a daily basis to ensure the team understands the importance SOPs Good telephone manner and excellent organisational skills.
Handling guest complaint and service recovery.
Maintain The SOP,
Preparing staff duty Rosters and maintaining attendance for the staff,
Motivating the team to ensure the sales target.
Declaration.
I do here by declare that the above mentioned statements are true & best of my knowledge & belief.
NARENTHIRAN.M
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