Teraisa Patterson

adhk8o@r.postjobfree.com

linkedin Teraisa-Patterson

678-***-****

Summary

Senior Information Technology professional with experience as Quality Assurance Manager, Sr Business Analyst, and Product Owner. Expert in delivering business solutions with a focus on customer satisfaction and superior quality. Expert in SDLC, Waterfall, and Agile methodologies, able to effect change, communicate across organizations, prioritize tasks, mentor, train, and deliver outstanding results. Well-respected collaborative manager and team member leveraging 20 years of industry experience.

Technical Skills

Tools - Swagger, REST APIs, Google Dev Tools, HP/ALM QC, Rally, Confluence, JIRA, ServiceNow, Sharepoint, Medallia, JSON

Environments - Oracle SQL Developer, Unix, iPhone, Android, Microsoft Windows, Linux, Eclipse, Adobe, Selenium

Languages - SQL, HTML, XML

Databases - DB2, Oracle, ESSBASE, Teradata, MS Access

Professional Experience

Sr. Business Analyst Consultant / Product Owner

InterContinental Hotels Group

March 2018 - April 30, 2020

Atlanta, GA

Senior Business Analyst on a project team for proof of concept to revolutionize hotel front desk technology, and creation of a multi-faceted application for tracking and reporting metrics: financial, social media, forecast, performance, guest satisfaction, carbon, and key qualitative and quantitative metrics. Perform all aspects of business analysis, data requirements, API, and ETL validation while problem-solving and troubleshooting as part of a larger project team.

BA/PO for complex data-intensive applications. Collaborate with 3rd parties to resolve issues, design solutions, and validate integration test results. Create, manage, and test ServiceNow tickets to accommodate new feature issue reporting by specifying routing rules, ticket type and situation along with other pertinent info, validating implementation, and performing function and user acceptance test.

Excellent communication skills and ability to interact professionally with a diverse group of executives, managers, and subject-matter experts. Work directly with internal and external customers to elicit requirements using interviews, use cases, scenarios, and workflow analysis. Train service support team members via demos and composed training materials.

OEM Systems QA Portfolio Manager / Product Owner

Verizon Telematics, Inc.

Dec 2012 - Dec 2017

Atlanta, GA

Manage third party expectations and conflicts. Ensure deadlines are met and SLAs are achieved. Design JIRA release tracking and status reporting dashboards for all OEMs and partner with Scrum Master to prioritize tasks and achieve the minimal viable products. Lead stand-up meetings with business areas and technology departments to prioritize and resolve defects to prepare releases for production readiness. Work with the Product Managers to prioritize and substantiate the product backlog on a regular cadence.

Product Owner for migration of HP bug repository to JIRA. Identify business-critical solutions, data mapping, and user interface through effective planning, communication, and problem-solving strategies.

Interface with product management, development, and test to identify business-critical and technical issues. Meet with customers to resolve issues by conducting weekly meetings with Product Managers and technical resources at Sirius XM and Daimler Mercedes Benz.

Test Lab Manager Consultant

Verizon Wireless

Sep 2011 - Sep 2012

Alpharetta, GA

Facilitate and drive day-to-day activities of the Integration & Test Team for Verizon Wireless. Manage associates, platform, troubleshoot, and support activities for wireless communications mediation software.

Perform data analysis for 4G, 3G data, messaging, and voice for Vision Billed, RSS, and OPC records input file creation and downstream processing. Perform test case design and execution, validate code deployments, manage integration environments, train and mentor junior testers.

Sr Business Analyst / Quality Assurance Consultant

AT&T

Nov 2009 - Sep 2011

Atlanta, GA

Sustainment Projects Lead/Sr Business Analyst for continuous improvement and delivery, interview clients, gain consensus, and document business requirements and high-level designs for data integration between eCDW data warehouse and reporting, revenue and expense systems. Validate integration using SQL, drivers, and Oracle 11i EBS Profitability Manager.

Director of Quality Assurance

Network Communications Inc.

Nov 2007 - Nov 2009

Lawrenceville, GA

As Quality Assurance Director, establish QA department, train associates on test methodologies, and empower test teams by assigning measurable tasks in an Agile development environment to upgrade and replace the Realestatebook.com enterprise application. Create a repeatable smoke test to ensure high-quality sprints. Hands-on expert for Web/e-commerce, GUI, design, and application security testing and validate 3rd party integrated software used to design and produce real-estate marketing materials.

Interacts well with technical and non-technical customer audiences from entry-level to upper-level management by understanding the technology and focusing on process implementation, capability model improvements, and delivering business solutions with high quality.

Senior Quality Assurance Manager

Lodgian Inc.

May 1998 - Sep 2007

Atlanta, GA

Responsible for validating Oracle ERP upgrades and patches. Led Sox Compliance for QA and Software Development; position reports to Vice President of IT. Successfully delivered over 21 applications on time with less than 2% defect rate. Implement CMMI process and procedures for Quality.

Design and develop SCORM conformant front-end eLearning courses using Adobe product suite.

Professional Honors and Awards

IBM Excellence Award for Quality for authoring Development/Change Team Methodology to eliminate duplicate defects at a cost savings of $25,000 per defect.

Education

University of Michigan, Ann Arbor - Bachelor of Science Computer Science

Contact this candidate