Administrative Assistant Customer Service

JENNY AGUANTA

** ******** ****** ***** **** City, Cebu, Cebu 6000 © 0-320-***-**** « jenkenanin@ gmail.com

Professional Summary

Highly organized and meticulous Administrative Assistant with experience in corporate office settings Adept at

preparing and maintaining files, greeting visitors and restocking supplies. Good communicator and planner with

strong judgment and critical thinking abilities.

Skills

¢ Attention to detail and high level of accuracy © A good level of English spelling and grammar.

e Knowledge of office administration procedures. ¢ Ability to multi-task.

© Managing multiple and changing priorities atonce. © Good telephone answering skills.

© Diary Management © Ability to work as part of a team.

© Good computer skills including Word, Excel, MS.» High level of discretion and judgment.

Outlook, PowerPoint, Fidelio, E1, Hotsauce, © Not getting bored easily.

Indesign,. © Having a lot of patience.

© Good typing and keyboard skills.

© Managing administrative processes.

Work History

Hotel Administrative Assistant, 08/2018 to Current

Royal Caribbean International — Miami, FL

© Coordinated efforts of Division Heads engaged in Hotel Operation project for solution development to

hurdles to customer service delivery.

© Developed team communications and information for Hotel Director meetings.

¢ Worked with all Division Heads to resolve problems, improve operations and provide exceptional

customer service.

© Working closely with Medallia to monitor and understand requirements and provide exceptional

customer service.

© Managed quality assurance program including on-site evaluations, intemal audits and customer surveys

(Medallia).

© Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,

consistently arriving to work ready to start immediately.

Culinary Operation Coordinator (New Build) - AN, OV, SY, 03/2014 to 08/2018

Royal Caribbean Intemational - Miami, FL

ee arnt ita ak wie and worked to maintain outstanding attendance record,

arriving to work ready to start immediately.

Working with cost-saving initiatives and creating fresh new approaches to long-standing problems.

Managing middle supervisors and Chef's to clarify misunderstood directions and resolve conflicts affecting

work performance.

Food & Beverage Administrative Assistant - MJ, 09/2014 to 01/2015

Royal Caribbean International - Miami, FL

- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Promoted customer satisfaction standard

ictly followed sanitation and food as and 5

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Maintained clean, trash-free work spaces to maximize productivity and safety.

Inspected equipment such for compliance with safe operating levels.

Coordinating office procedures.

Develop and update administrative systems to make them more efficient.

Maintain up-to-date employee holiday records.

Managing staff appointments.

Education

Culinary Arts

Department of Manpower Development And Placement (TESDA) - CEbu City, Philippines

Computer Literacy

Department of Manpower Development And Placement (TESDA) - Cebu City, Philippines

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