Abdirizak Jama – CCNP R & S Minneapolis, MN ***** • 615-***-****

adhk6q@r.postjobfree.com• linkedin.com/in/abdirizak-jama

Summary

Well-rounded and highly driven Network and Systems Engineer with over 9 years of experience. Offering a multitude of skills and expertise across multiple industries and platforms. Able to quickly and effectively implement new technologies and has a passion for continuous learning. Effective in network design, set-up, and administration. Possesses a top-tier combination of technical skill with interpersonal/business acumen.

Skills

●Protocols – RIP, OSPF, EIGRP, & BGP

●Cisco Routers – Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX & 27XX series

●Switches – Cisco 3550, 3750, 45XX, 65XX series, Nexus 9k, 7k, 5k, 2k, & etc

●First Hop Redundancy – HSRP, VRRP, GLBP, ASA firewall & etc

●Monitoring Tools – Syslog, SNMP, PRTG, & etc

●Authentication – TACACS+, RADIUS, Cisco ACS

●Security/Firewalls – Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs

Experience

CompuCom, Minneapolis, MN

Network Engineer 12/2018 - Present

Designed, configured, and installed network infrastructure solutions for company’s Data Centers

Provided support, documentation, and training to the NOC and/ or Support teams

Investigated and found root cause of related issues i.e. L3 routing protocols (RIP, OSPF, EIGRP, & BGP)

Supported customer with configuration and maintenance of ASA firewalls to support Customer VPNs and protected servers

Designed, implemented, and managed company LAN, WAN, WLAN, Routers, Switches, Firewalls, VPN and upgraded hardware/software to required specifications

Configured and troubleshoot various WAN technologies: MPLS, T1, T3 and Multilink PPP T1

Built Site-to-IPsec VPN over Frame-relay & MPLS circuit on various models of Cisco router to

Configure MPLS services in exiting MPLS backbone to interconnect customer locations with resources

Facilitate adding new business partners to new and existing infrastructures

Assist in the development of architecture solutions to meet project specifications

Provided internal Level 1 Support of layer 2 switching, EIGRP and BGP routing

Perform disaster recovery operations and record backups when required

Target, Brooklyn Park, MN

NOC Engineer 01/2018-12/2018

Resolved of Tier 1, Tier 2 and Metro Ethernet incidents as a hands-on expert

Back up network data

Actively monitored multiple sites networks/switches/routers/firewalls nationwide

Configured and installed networking equipment as needed

Participated in on-call rotation with engineering staff

Monitored network performance and uptime and responded quickly to incidents

Perform routine maintenance or standard repairs to networking components or equipment

Metropolitan State University, Saint Paul, MN

IT Support and Network Engineer 10/2016-12/2017

Performed cabling, racking, and configuration for routers, switches, and firewalls

Configured RADIUS or TACACS+ authentication on cisco ASA firewalls

Provided access to users resetting passwords, granting access/privileges to users

Provided front line support for students, staff, and Faculty in resolving technical issues

Maintained all desktops to include, updates, software, hardware, and network issues

Managed dozens of tickets on a daily basis, while educating students, staff, and Faculty resulting in a 25% reduction in computer related calls

The Language Banc, Minneapolis, MN

Technical Support (Help Desk) 07/2012-10/2016

Installed, configured, maintained, and supported desktop systems based on employee service request using SCCM or proprietary tools for remote access

Migrated from Windows 7 to Windows 10, imaged and pushed application using Altiris

Used ServiceNow for ticketing system to report incidents and escalated issues if not resolved

Experienced in client facing and escalation handling using ServiceNow for ticketing systems

Provided on-site and remote support; emergency on-call support as needed

Documents help desk requests and resolution

Provide telephone support related to networking or connectivity issues

Test repaired items to ensure proper operation

Education and Certification

●Bachelor of Science: Management Information Systems, Graduation Year (2017)

Metropolitan State University, Saint Paul MN

●Cisco Certified CCNP Routing and Switching

●Cisco Certified CCNA Security

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